What does a Service Manager do?
Service Managers provide customers with all pertinent information about the company’s product or service offerings. They also manage a team of people to ensure optimum service delivery, resulting in maximum productivity and client satisfaction. Although they are not the first point of contact for customers, Service Managers possess extensive knowledge of the standards and procedures that the organisation uses. They work across a number of industries including retail, manufacturing, technology and more.
Service Manager skills and qualifications
A successful Service Manager candidate will have various prerequisite skills and qualifications for the position these include:
- Excellent interpersonal and customer service skills
- In-depth knowledge of industry best practices and service delivery standards
- Strong leadership ability and team spirit
- Excellent written and verbal communication skills
- Attention to detail
- Excellent organisational skills
- Problem-solving skills
- Working knowledge of relevant software packages
Service Manager experience requirements
Service Managers must have several years of experience in management or leadership. They should also have experience in service procedures, interfacing with customers and maintaining a service desk. Some employers prefer candidates with three or five years of experience in a service delivery role. Other experience requirements vary depending on the specific role and industry in which the company operates.
Service Manager education and training requirements
Service Managers must have at least a high school diploma or the minimum General Certificate of Secondary Education (GCSE) in English and maths, though most organisations prefer candidates with a Bachelor’s Degree in Business or Service Management. Service Managers are also required to complete on-the-job training that usually lasts about six months. In many cases, they start at an entry-level position and learn the required skills through two to five years of experience. Some companies or industries require Service Managers to have specific certifications, such as the Certified IT Service Manager (CITSM).
Service Manager salary expectations
According to Indeed Salaries, Service Managers earn an average salary of £37,024 per year. This will vary depending on the number of years of experience, the industry in which the company operates and geographical location.
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