Shift Manager Job Description: Top Duties and Qualifications

A Shift Manager, or Shift Supervisor is responsible for ensuring the effective working of their team over the course of a shift. They delegate tasks to their staff, set targets and goals to keep their team on track and review performance to ensure growth.


Build a Job Description

Shift Manager duties and responsibilities

Shift Managers need to be capable of performing a wide range of duties in order to provide support to all their staff. These include:

  • Ordering supplies and stock when required
  • Acting as the first point of contact for staff who need to call in sick, book leave or need help in the workplace
  • Collecting and checking timesheets and dealing with payroll administration
  • Receiving and checking deliveries 
  • Recruiting, interviewing and training new team members
  • Managing their team’s performance
  • Ensuring compliance with all relevant regulations and industry guidelines
  • Maintaining a safe working environment for all staff members
  • Using the backgrounds and talents of the Crew Supervisors to enhance their abilities and groom them for future management roles


Build a Job Description

Shift Manager Job Description Examples:


Example 1

*Job Summary* Shift Supervisors run shifts, lead the store team and make decisions that impact store operations. This role is a great way to develop leadership skills and expand your responsibility. They also help create great experiences for Barista's and customers alike. Shift Supervisors are key to ensuring that our stores are so much more than just about serving coffee. You will ensure that the store team delivers the brand promise of passion for customers, passion for product, passion for people and the community by living our core values- "to inspire and nuture the human spirit, one person, one cup and one neighbourhood at a time". You will not only be joining the Starbucks family but the Soul Foods family. Soul Foods Group of Companies is a family owned business, established in the UK but now with an established portfolio in Canada, comprising of three global brands. KFC, Starbucks and Taco Bell, totalling over 350 restaurants. *Responsibilities and Duties* Provide quality drinks, coffee and food products consistently for all customers by adhering to all recipe and presentation standards Cash handling and supervision Deputising in the Store Manager's absence Being a leader for the team to ensure a world class customer experience Being responsible for the day to day running of shifts Playing an important role in people development, training and coaching Being responsible for high standards of cleanliness across the store inside and out Managing inventory and stock control for the store Working closely with the Store Manager/ensuring that our customers get great products and a friendly service from a motivated team Assist the Store Manager with stock control and ordering Assist with the staff rotas in line with budgeted hours *Qualifications and Skills* You must have drive, passion and a natural energy to deliver a fabulous customer experience and consistent product every time! Passionate, friendly, flexible and reliable if you love delivering great service then this is the right role for you. Candidates must be fully flexible in working hours and may be required to cover various shifts including evenings and weekends. *Benefits* In return for your hard work as a shift supervisor, you will receive a competitive hourly rate of £9.88 Additionally, you will receive: A passionate and fun team environment Fantastic training and development education! 50% discounts on food and beverages whilst on shift Fee bag of coffee every week Recognition Schemes Join an established, successful and growing franchise Opportunities across multiple high profile brands with many more to come! On shift benefits, a bonus scheme and employee of the month scheme Successful candidates must have the right to work in the UK. Part-time hours: 16-32 per week Job Types: Full-time, Part-time, Permanent Salary: £9.88 per hour Benefits: * Discounted or free food * Employee discount * On-site parking Work remotely: * No

Example 2

We are a friendly, busy café in a picturesque setting in Worplesdon, Guildford (GU3 3PB), which is part of a family-owned business established in 1962. *We are looking for an experienced supervisor **to join our busy Café - July start* We are open 8.30am - 4pm Monday to Friday, 9.00am to 4pm on Saturday, we are closed on Sunday and also run occasional evening functions. 35 to 40 hours per week position, 5 out of 7 days, including Saturday work. *This is a hands-on role, with varied including: * * Being in charge of the running of the Café and leadership of the front of house team on the Manager’s days off/annual leave. * Delivering excellent customer service, taking orders, making drinks & serving tables. * Main contact for the co-ordination and delivery of events & responding to customer enquiries. *Requirements for the role: * * Strong F&B front of house and events co-ordination experience are mandatory. * A friendly attitude, supportive management style and strong team-player. * Excellent written and verbal communication. In return we can offer a competitive pay rate (dependent on experience), a friendly team, free on-site parking and Pension. We are closed Christmas Day, Boxing Day and New Year’s Day. Job Type: Full-time Job Type: Full-time Salary: Competitive dependent on experience Part-time hours: 35-40 per week Job Types: Full-time, Part-time, Permanent Additional pay: * Tips Benefits: * Employee discount * Flexible schedule * On-site parking Schedule: * 8 hour shift * Day shift * Weekends COVID-19 considerations: We are asking candidate to make sure they have a negative flow test and to wear a Mask on arrival. Work remotely: * No

What does a Shift Manager do?

Shift Managers oversee lower-level staff and report to upper management. They allocate tasks to their team based on speciality and availability. They ensure that their team is adequately resourced by recruiting additional staff for seasonal cover. Shift Managers deal with complaints and act as the first point of escalation from their team. 

Shift Managers ensure that their staff have what they need to perform their jobs to the best of their ability. They manage floats in cash registers, schedule working patterns to ensure that all staff have the breaks they are entitled to and deliver training to staff as required.


Shift Manager skills and qualifications

A successful Shift Manager candidate will have various prerequisite skills and qualifications to perform their job effectively, these include:

  • Excellent communication and interpersonal skills
  • Leadership and management skills
  • Problem-solving abilities
  • Strong time management skills and the ability to prioritise their workload effectively
  • Diplomatic nature and ability to resolve issues efficiently and professionally
  • Efficiency and ability to identify ways to improve processes and systems
  • Relevant industry knowledge


Shift Manager experience requirements

There are no specific experience requirements for a Shift Manager role, but Shift Managers typically work in a lower-level role before earning promotion to a supervisory position. This gives them valuable experience of the roles of the staff that they are supervising and enables them to provide cover when needed. Experience of using shift management or scheduling software is an advantage. 

Customer-facing roles can provide useful experience for a Shift Manager, as they will often need to deal with issues that have been escalated beyond their team members. Any management or leadership experience is also an advantage for a Shift Manager. Experience working in the industry is a bonus, as is a prior role that has required the candidate to deliver training or allocate tasks to other team members.


Shift Manager education and training requirements

There are no specific education or training requirements for a Shift Manager, but typically they have GCSE passes in maths and English. Depending on the level of seniority of the role, a degree or some further training may be required. Candidates who have completed training such as a National Vocational Qualification (NVQ) or City & Guilds qualification in administration or staff management will have an advantage. Health and safety training or other regulatory certifications are helpful for Shift Managers.


Shift Manager salary expectations

According to Indeed Salaries, the average salary for a Shift Manager in the UK is £30,890 per year. This is dependent on the size of the team they are managing, the level of training required and the area of the country in which the role is based.


Job description samples for similar positions

If you are recruiting but a Shift Manager isn’t quite what you are looking for, then here are some similar roles which may be closer to your needs:


Ready to Hire? Build a Job Description

Shift Manager job description FAQs


What qualities make a good Shift Manager?

Shift Managers need to be flexible and able to multitask effectively as the role often requires the use of many different disciplines. They need to be able to maintain a calm work environment, even when pressure mounts and support their staff when dealing with customers, clients and suppliers.


What should you look for in a Shift Manager CV?

Experience working in a variety of different roles is ideal for a Shift Manager. They need a range of skills such as administration, staff management, leadership and motivation, so any demonstration of having developed these skills is an advantage.


What makes a good Shift Manager job description?

Give a clear indication of how many staff report to the Shift Manager and give details on the level of responsibility the successful candidate will have. Set out your expectations for experience and qualifications to encourage appropriate candidates to apply. Include details about the company’s culture and ethos and list any benefits packages available as well.

Job Description Examples

No search results found