What does a Store Assistant do?
Store Assistants help customers make purchases by demonstrating, describing and recommending products. They also use cash registers to record transactions, which may involve using credit card machines, calculators and barcode scanners. When they are not assisting customers, Store Assistants may tidy the store, take product inventory, stock shelves and arrange product displays.
Store Assistant skills and qualifications
A successful Store Assistant candidate will have various prerequisite skills and qualifications that typically include:
- Exceptional customer service skills
- Excellent verbal and written communication skills
- Organisational skills and attention to detail
- Ability to stand for long periods
- Knowledge of point of sale software
- Strong interpersonal and problem-solving skills
- In-depth knowledge of stocked merchandise
Store Assistant experience requirements
Store Assistant is an entry role with no specific experience requirements. However, many employers prefer candidates who have worked in the retail industry in a sales or customer-facing role. Stores that sell specific industry products such as mobile phones, crafts materials or auto spare parts may require candidates to have a deep understanding of the industry. Experience in inventory management, bookkeeping and conflict resolution is also helpful for this role. Candidates who have completed a retail or sales internship often have valuable on-the-job experience which is beneficial for this role.
Store Assistant education and training requirements
There are no specific education requirements for a Store Assistant position. Store Assistants can find employment with a university course such as a Level 2 Certificate or a Diploma in Retail Skills or a Level 3 Diploma in Retail Skills Sales Professional. Some employers consider candidates with a Retailer Intermediate apprenticeship or its equivalent. Candidates with retail or customer service experience can also apply directly as long as they have GSCEs at grades 9 to 4, including English and maths. Some organisations will employ candidates who have sales experience and a positive attitude and will provide them with in-house training on their retail processes and procedures.
Store Assistant salary expectations
According to Indeed Salaries, the average salary of a Store Assistant in the UK is £8.82 per hour. Actual pay varies depending on the employer, location, experience, industry, qualifications and specific job duties and responsibilities.
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