Store Clerk Job Description: Top Duties and Qualifications

A Store Clerk, also known as a Shop Assistant, is a person who serves customers in a retail store. Their primary duties include welcoming and directing customers, attending to their queries and handling payment transactions.


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Store Clerk duties and responsibilities

The range of duties and responsibilities of a Store Clerk depend on the size and type of store. For example, a Store Clerk working in an exclusive boutique may have tasks such as attending to window dressing or taking customers’ measurements, a Store Clerk in a larger retail chain may not have to do this. the main duties and tasks of a Store Clerk can include:

  • Welcoming customers, showing items and making recommendations
  • Attending to customer queries and requests and liaising with management as needed for customer complaints
  • Handling payment transactions and ensuring that the till balances at the end of the shift
  • Packing shelves, arranging promotion displays and ensuring that the store floor is clean and tidy
  • Handling deliveries and unpacking the new stock
  • Assisting in stock takes and keeping store rooms organised and tidy
  • Promoting products and informing clients about deals and specials
  • Liaising with other branches to track items for clients that aren’t available in the store


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What does a Store Clerk do?

Store Clerks play an essential role in the retail industry. They are responsible for the overall customer experience through their attention and dealings with the customer including welcoming customers and attending to their needs. All sorts of retailers, ranging from the small village, corner shop to large chains and elite boutiques, employ Store Clerks to keep their customers happy and to drive sales. Store Clerks should be knowledgeable about the products they are selling, be able to make good recommendations and be able to attend to customer queries and requests.


Store Clerk skills and qualifications

Excellent Customer Service skills are the most important asset that a Store Clerk must possess, as it is their duty is to ensure that customers are happy. They put the needs of customers first at all times and have the ability to make shoppers feel special. A successful Store Clerks candidate will have various prerequisite skills and qualifications that typically include:

  • Excellent interpersonal skills to work with colleagues, managers, suppliers and customers all day long
  • Neat, presentable appearance and good hygiene
  • Good listening skills for attending to the needs of shoppers
  • Good verbal skills to effectively communicate with customers and coworkers
  • The ability to remain calm in stressful situations, for instance, when dealing with demanding customers
  • Excellent selling skills to increase company sales
  • The necessary IT skills to work on a point-of-sale system
  • Stamina to cope with the long hours on their feet


Store Clerk experience requirements

The level of experience of Store Clerks varies depending on the store type, specific position and employer. Whereas some candidates need previous experience in the retail industry, others may be able to secure a position with previous experience in a customer-facing environment. In some instances, Store Clerks can work without prior work experience and receive comprehensive on-the-job training.


Store Clerk education and training requirements

Typically, Store Clerks can apply without any formal training or education. As the job requires basic numerical and literacy skills, candidates may need to have the basic GCSEs in English and maths. Candidates can demonstrate their skills in sales and customer service by obtaining professional qualifications such as a Level 2 Certificate or Diploma in Retail Sales. Candidates can also acquire the necessary experience and knowledge for a Store Clerk position through an intermediate retailer apprenticeship.


Store Clerk salary expectations

According to Indeed Salaries, the average salary for a Store Clerk is £19,954 per year. The salary may be different depending on the location, position and employer.


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Store Clerk job description FAQs


What are the qualities of a successful Store Clerk?

Successful Store Clerks are typically outgoing and friendly people who enjoy talking with clients and assisting them. They are also punctual and are able to attend to their duties without constant supervision. As they work with stock and handle payment transactions, successful Store Clerks need to be honest and trustworthy.


What are the hours of a Store Clerk?

The hours of a Store Clerk depend on the opening hours of a shop. In general, the job involves shift work for both full-time or part-time employees, which means they may work different hours every week. The position also requires working long hours during the Christmas season holiday season and working at night or on weekends.


Who does a Store Clerk report to?

Usually, a Store Clerk reports to a Store Manager or a Supervisor. However, in a smaller shop where only one or two Store Clerks work they may report directly to the owner.

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