Store Manager Job Description: Top Duties and Qualifications

A Store Manager, or Shop Manager, is responsible for the overall daily operations of the shop, ensuring efficiency and profitability. Their primary duties include hiring, firing and management of staff. Other main responsibilities are facilitating customer service and meeting sales and financial goals.

 

Build a Job Description

Store Manager duties and responsibilities

Store Managers have many roles that are critical to the success of the shop. Their duties include:

  • Managing and overseeing shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability
  • Implementing human resource duties including recruiting, hiring, training and firing, managing schedules, assigning responsibilities and setting sales quotas and performance management based on metrics
  • Administrating accounting functions, meeting monthly, quarterly and annual sales and financial targets, managing the budget and generating payroll by adhering to payroll policy
  • Controlling inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop specials or sales
  • Enforcing exceptional customer service, setting criteria for staff, establishing security and safety measures, creating emergency and lock-down strategy and ensuring health and safety compliance
  • Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels and appropriately handling broken or damaged merchandise

 

Build a Job Description

Store Manager Job Description Examples:

 

Example 1

Seeking People WHO Want a work-life balance with evenings off, working an average of 39.5 hours per week, from 9am to 6pm Monday to Friday. Additionally you will work 3 out of 4 weekends, with competitive weekend hours of, 10am to 4pm Saturdays and 10am to 3pm Sunday Want to earn additional income based on their talents Want meaningful training and coaching that can be used throughout your career Want promotions opportunities after 6 months Want to join a solid, growing and international company Function Provide high standards of customer service both face to face and over the phone Work to achieve and/or exceed monthly targets Site presentation and maintenance Adhere and comply to all company policies and procedures Profile Sales and customer service minded Driven, energetic and Responsible, hardworking, reliable Team player, collaborative, flexible Self-confident, determination, dedication Attention to detail and good retention Quick learner WE OFFER Shurgard offers you the opportunity to join the market leader in self-storage, and a dynamic team environment. In addition, we offer a competitive salary and generous extra legal benefits. Contract TYPE Permanent

Example 2

*When a customer walks through our doors, we want them to be wowed – and that’s down to you and your team. As a Clarks Store Manager, you’ll be at the very heart of our business, championing a much-loved brand.* *The role* You’ll be at the forefront of the Clarks business, leading a team in our *Sainsburys Stanway *store. Thanks to you, it’ll be a great place to be – for customers and team members alike. You’ll create a lively, friendly atmosphere, where everyone feels welcome. It’s a job for a great manager and brand ambassador – someone who champions Clarks and inspires teams to achieve. As a skilled professional, you’ll be ready to lead people through the full service cycle, right through to closing a sale and ensuring a great customer experience. You know about every element of the process: tracking P&L, planning trading events, minimizing costs and delivering KPIs. However, it’s the customer experience you create that will really send sales sky-high. *About you * An experienced retail manager, you have a track record of commercial success. You’re an inspiring leader with strong communication skills who can get the best out of people. If you’ve worked in Fashion or Footwear before, fantastic – but it’s not absolutely essential. It’s more important that you can lead teams, promote brands and establish outstanding customer service. Organised and ready to adapt to challenges, you have the expertise you need to meet targets, manage P&L and tackle day-to-day operations. *About Clarks* Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was a combination of invention and craftsmanship that’s remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950 to the iconic Wallabee, each design has an instantly recognisable signature - a unique combination of craftsmanship and innovation that make it unmistakably Clarks. Clarks is a global business operating retail, wholesale, franchise and online channels in over 100 markets worldwide supported by nearly 10,000 employees across the world. *The benefits* As well as a rewarding career, development opportunities and a competitive salary, you’ll also enjoy a generous holiday allowance and the opportunity to join the company pension scheme. *We love hearing from great people* Visit us at clarksjobs.com, follow us on Twitter and become a fan on Facebook. Just look for @JobsatClarks _Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment._ Reference ID: SYS-39183 Job Types: Full-time, Permanent Salary: Up to £21,410.00 per year Experience: * Store management: 1 year (preferred)

Example 3

*When a customer walks through our doors, we want them to be wowed – and that’s down to you and your team. As a Clarks Store Manager, you’ll be at the very heart of our business, championing a much-loved brand.* *The role* You’ll be at the forefront of the Clarks business, leading a team in our *Plymouth* store. Thanks to you, it’ll be a great place to be – for customers and team members alike. You’ll create a lively, friendly atmosphere, where everyone feels welcome. It’s a job for a great manager and brand ambassador – someone who champions Clarks and inspires teams to achieve. As a skilled professional, you’ll be ready to lead people through the full service cycle, right through to closing a sale and ensuring a great customer experience. You know about every element of the process: tracking P&L, planning trading events, minimizing costs and delivering KPIs. However, it’s the customer experience you create that will really send sales sky-high. *About you * An experienced retail manager, you have a track record of commercial success. You’re an inspiring leader with strong communication skills who can get the best out of people. If you’ve worked in Fashion or Footwear before, fantastic – but it’s not absolutely essential. It’s more important that you can lead teams, promote brands and establish outstanding customer service. Organised and ready to adapt to challenges, you have the expertise you need to meet targets, manage P&L and tackle day-to-day operations. *About Clarks* Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was a combination of invention and craftsmanship that’s remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950 to the iconic Wallabee, each design has an instantly recognisable signature - a unique combination of craftsmanship and innovation that make it unmistakably Clarks. Clarks is a global business operating retail, wholesale, franchise and online channels in over 100 markets worldwide supported by nearly 10,000 employees across the world. *The benefits* As well as a rewarding career, development opportunities and a competitive salary, you’ll also enjoy a generous holiday allowance and the opportunity to join the company pension scheme. *We love hearing from great people* Visit us at clarksjobs.com, follow us on Twitter and become a fan on Facebook. Just look for @JobsatClarks _Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment._ Reference ID: SYS-39401 Job Types: Full-time, Permanent Salary: Up to £27,980.00 per year Experience: * Store management: 1 year (preferred) Work remotely: * No

What does a Store Manager do?

A Store Manager establishes the shop’s daily opening and closing schedule, including a routine of cleaning, stocking shelves, counting register drawers for accuracy and they ensures that the shop is ready to open. They also maintain the levels of inventory, generate employee schedules, administer payroll and manage employees. The Store Manager tracks sales figures and meets financial and sales goals. Adapting to various situations, they ensure the safety of people, assets and handle all the store’s banking. They also direct customer service, resolve complaints and manage loss prevention. Often, a manager will meet with vendors, the corporate office or senior management.

 

Store Manager skills and qualifications

Goal-oriented, data-driven leaders understand and meet sales objectives. A successful Store Manager will have various prerequisite skills and qualifications that typically include:

  • Coaching skills to train and mentor staff on company standards, effective sales techniques and product knowledge to attain performance-based results and team development
  • Programme design skills to motivate employees to increase sales
  • Extensive computer skills in POS, ERP and Netsuite, Epos Now, Lightspeed Retail or an equivalent for shop management, inventory and staff management
  • Product display creation skills and cleanliness to maintain presentable shop image
  • Excellent communication and interpersonal skills to deal with people and companies, problem solve and relay staff duties and instructions
  • Exceptional decision-making and problem-solving skills to make quick decisions, deal with staff or vendor problems and resolve conflict
  • Customer service skills to help generate marketing programs to increase sales and retain a customer base
  • Faultless skills in maths and analytic knowledge with the ability to generate financial records and properly manage cash and budgets

 

Store Manager experience requirements

Store Managers need three or more years in a similar role with supervisory experience and proven management skills. Other requirements include experience with financial, sales and operational reports with the ability to interpret, analyse and develop strategic marketing plans. Store Managers also require proven experience of exemplary customer satisfaction, improvement strategies and formulating price policies. They must have sales and shop promotional experience with financial data showing success and profits. Store Managers have the attitude, procedures and strategy for employee retention and examples of interpersonal skills.

 

Store Manager education and training requirements

A Store Manager must have a bachelor’s degree in business with a concentration in management, economics, marketing, finance or retail management. Some companies may accept a Foundation Degree plus experience or possibly an apprenticeship with work experience and a minimum of a GCSE in maths and English. Besides the GCSE, HNC and HND qualifications are acceptable.

 

Store Manager salary expectations

According to Indeed Salaries, the average salary for a Store Manager in the UK is £24,777 per year. Salary may be dependent on experience, location and company.

 

Job description samples for similar positions

If this Store Manager job description wasn’t exactly what you’re looking for, consider these similar job descriptions:

 

Ready to Hire? Build a Job Description

Store Manager job description FAQs

 

Who does a Store Manager report to?

In a shop or organisation the Store Manager reports to a General or Regional Manager, an Operations Manager, Marketing Manager or the owner of the shop.

 

What should you look for in a Store Manager CV?

Look for continuous dates of employment and relevant experience in the category or industry of the company. The applicant’s CV should show the right skill set and should have unique qualities.  Quantifiable achievements and meeting EBITDA (earnings before interest, taxes, depreciation and amortization) standards is another good indicator for a potential candidate to have. Also check that the applicant has the desired education you are looking for and and contact information.

 

Which qualities make a good Store Manager?

A good Store Manager is results-orientated, assertive and able to delegate. Other qualities of a good Store Manager include leadership, directness and the ability to be fair and an also be an achiever. Compatibility with the staff, company, owner and shop culture are necessary to forge strong relationships. Decisiveness, visionary qualities and the ability to lead through change are also helpful attributes.

Job Description Examples

No search results found