Supervisor Job Description: Top Duties and Qualifications

A Supervisor, or Department Supervisor, is responsible for managing the workflow of their team or department by assigning tasks, supporting staff, monitoring results and reporting to senior management. They contribute to the efficiency of their department by reviewing and improving processes and setting targets for their teams.


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Supervisor Duties and Responsibilities

The specifics of a Supervisor role can vary greatly depending on the sector, but Supervisors duties typically include:

  • Compiling staff rotas, dealing with leave requests and arranging cover when necessary
  • Planning workloads, allocating tasks and monitoring progress against targets
  • Briefing their teams on new initiatives, changes to targets and company news
  • Maintaining safety standards, conducting risk assessments, ensuring staff have adequate first aid and fire safety training
  • Recruiting, training and helping staff reach their professional development goals
  • Devising work schedules and implementing deadlines
  • Ensuring that quality standards are upheld
  • Conducting performance reviews


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Supervisor Job Description Examples:


Example 1

*JOB Description* *General Information* Job Title: Call Centre Supervisor/Manager Reporting to: Direct Sales Manager Salary: £30,000 per annum Hours of Work: 37.5 hours per week shifts will vary between the hours of 8.00am and 6.00pm, Monday to Friday. *ROLE Summary* Working within an inbound Contact Centre you will be responsible for the day-to-day management of the Contact Centre, including leading, motivating, developing and managing a small department of Inbound Sales Advisors, which includes both in house and remote Advisors. You will ensure that performance both, sales and operationally is at a desired level both within the Contact Centre and at our outsource provider. *KEY Duties AND Responsibilities* * Manage day to day running of Contact Centre. * Manage team and individual performance, including the relationship with Outsource provider. * Compile management information, including weekly, monthly reports. * Follow procedure to escalate to the relevant department/ person any issues/ escalations relating to IT / system / telephony faults that impact operation at site or at Outsourcer. * HR Tasks, including back to work, exit interviews. * Conduct regular 121s with team members. * Conduct Call quality reviews with team members and feedback areas for improvement, including devising and reviewing development plans to ensure performance targets are met and follow process for underperformance. * Identifies, analyses and escalates trends affecting sales performance and customer experience. * Lead the Sales advisors to provide a world class customer experience whilst maximising every call received within the department. * Manage staff levels depending on media to ensure operational metrics are adhered to, including managing the call backs procedure during periods of high delivery. * Record daily statistics for all Advisor performance, including both sales and operational KPIs. * Prepare forecasting based on media and organise shift patterns to meet demand and ensure operational efficiency. * Devise, implement and manage incentives within the team to drive performance. * Contributing to the design and implementation of change programmes and projects which impact the Contact Centre. * Liaise with other department within the JML, such as Customer Service, Direct Marketing and IT. * Maintain up to date industry knowledge. * Identifying and instilling best practise, processes and systems and drive continuous improvements. *Performance Measures* * Achievement of Contact Centre and collective (including outsourcer) targets to agreed quality standards and metrics. * Culture and climate of Contact Centre. * Effectiveness of Sales performance against agreed metrics. * Adaptability of work/plans resources in response to change. * Achievement and adherence of operational KPIs. *ABOUT YOU - AREAS OF Knowledge, Skills AND Experience* * Previous experience of working in a contact centre management role, ideally within a sales environment. * Strong Interpersonal skills to deal with people at all levels. * Analytical skills to interpret and identify data and trends. * Leadership skills and the ability to motivate and develop staff to achieve targets across multiple campaigns. * Ability to work under pressure, manage time efficiently and work under own initiative. * Ability to manage change. * Conflict handling. * Knowledge of and CRM systems desirable. * Focused and self-motivated approach. * Experience of work force management and planning for resource deployment. * Ability to compile and present management information on all aspects of campaign and team performance. * Demonstrable experience of successful sales, including up-sales and cross selling. * Experience of managing service levels, AHT, abandon times etc. * Flexibility and willingness to take on other ad hoc projects. If this sounds like you, please apply! Job Type: Full-time Salary: £30,000.00 per year

Example 2

Location: Primark York Coppergate Salary: £9.45 Employment type: Permanent Job type: Full Time Contracted hours: 37.5 hours per week Shift pattern: Varied shifts including afternoon, late evening (store close) and weekends. NOW Hiring. Supervisor. Adored by fashion fans and value seekers alike Primark is widely established as the destination store for keeping up with the latest looks without breaking the bank. This is an exciting opportunity to become part of the team and support our stores by driving sales, increasing profitability and most importantly delivering excellent customer service. As a member of the Primark management team, your positivity and resilience will empower others and show a determination to achieve results so you’ll need to be an excellent organiser and be able to inspire, motivate, lead and coach your team. The best leaders are those who lead by example, so you’ll be a role model, ambitious, enthusiastic and a self-starter who will thrive in our fast paced business. Primark offers a competitive salary, development program and amazing opportunities to work throughout the UK, Europe. Are you ready for this amazing opportunity? If so apply now… We are fully committed to supporting people with a disability in applying for our vacancies. If you have a disability and require support throughout the recruitment process you can contact us here and let us know what adjustments you may need.

Example 3

Griffin Security are looking for SIA to join our amazing team in the Gloucestershire area! We are looking for individuals with great customer service skills and who are enthusiastic and friendly who takes pride in their job. We need reliable staff who are willing to give us 100%. Rate of pay varies between venues £10.00 - 13.00 If you're interested or want more info feel free to contact! Self employed with UTR Preferred Weekly Paid. Part-time hours: 14 per week Job Types: Part-time, Permanent Salary: £10.00-£13.00 per hour Schedule: * Monday to Friday * Weekends COVID-19 considerations: Hand Sanitiser Face Masks to be worn indoors Experience: * security: 1 year (preferred) Language: * English (preferred) * SIA (required) Work remotely: * Yes

Example 4

*Company* Stewarts is a long-established contractor based in Carmunnock, Glasgow. We provide groundworks and landscaping services to national house builders throughout the central belt. *The Role* We require a Site Foreman experienced in all aspects of groundworks for a new build housing development in Ayr. You will be responsible for the supervision of up to 12 operatives and co-ordination of site works on a day to day basis alongside our Contracts Manager. Excellent record keeping skills and ability to maintain good working relations with Client's personnel is essential. *Working Hours & Remuneration* Basic working hours are 39hrs - Monday to Thursday 8am to 4.30pm & Friday 8am to [website] Regular available. All hours worked over and above the basic hours would be paid at time and a half. You will also be paid 1 hour daily travelling allowance. Highly competitive rate of pay for the right candidate. *Experience & Qualifications* You will have at least 5 years prior experience in a similar position. SMSTS qualification is essential. Job Types: Full-time, Permanent Schedule: * Monday to Friday * Weekends Work remotely: * No

Example 5

Retail Supervisor Morrisons As a Retail Supervisor within the Nutmeg Clothing, everyday is different and unique, just like you! Working Days : Monday, Tuesday, Wednesday, Friday Working hours : 10am - 5.30pm About you: By being a great role model; warm, friendly, solution focused, and innovative in everything you do, you will be part of a Nutmeg team who are passionate about customer service and delivering great results in a great place to work. Don't worry about getting bored! Day to day you will be involved in a variety of tasks including merchandising the Nutmeg clothing range to visual merchandising guidelines,alongside cosmetics, clip strips, gift cards, building and replenishment of display units, the list is endless… If you are passionate and motivated, thrive on building great relationships in store and love leading a team who strive to deliver results in a fast paced environment who want to make a difference everyday, this is the job for you! We'd love you to join our team if you are: A Confident communicator who understands how to engage and motivate multiple teams in a friendly customer environment Accountable for your own and team's performance Great at organising and have an eye for Eager to lead a team that works hard, supports each other and learns everyday A creative thinker, solutions focused ,who is at your best when your team are achieving results Familiar with employment law and safe working practices Cool when under pressure and love the excitement that change brings Enthusiastic about tech, data and innovation What's in it for you? Opportunities for progression Contributory Pension Scheme (If you are over 22 and earn at least £10,000 per year) Flexible Holiday Scheme- Including extra days for long service Colleague Benefits & discounts (via the HUB) 6 weeks comprehensive training programme and ongoing support and development Dee Set We are retail experts with over 15 years of experience supporting brands to be better, faster and more cost-effective in retail. We have the people, passion and technology to be your perfect choice. Join our team and take advantage of our Colleague Hub with fantastic discounts and offers all year round!

What Does a Supervisor Do?

Supervisors support their team, help manage workflow and solve problems. They play a key role in the day-to-day operation of the business, monitor production and identify areas for improvement. Supervisors maintain a working knowledge of relevant regulations and ensure compliance among their team.

Supervisors report to senior management. They compile data about their team’s work and feedback about upcoming projects and changes to processes.

Supervisors line manage their team members, completing inductions with new staff members including training and briefing on company policies. They monitor individual progress, conduct appraisals and performance reviews and offer support and training to their staff.


Supervisor Skills and Qualifications 

A successful Supervisor candidate will have various prerequisite skills and qualifications that will make them effective including:

  • Performance management
  • Data analysis
  • Time management
  • Excellent communication skills
  • Quality assurance
  • Managing a budget
  • Prioritisation and time management skills


Supervisor Experience Requirements

The experience requirement for a Supervisor depends on the type of role and the number of people that they are managing. Many companies prefer to recruit internally so that their Supervisors already have some experience of the business and are familiar with their in-house software, company culture and values and the working processes.

For a role supervising a small team, previous management experience is a plus, but may not be required. A Departmental Supervisor with a large team will usually need strong management experience as well as a thorough understanding of the appraisal process and in-depth knowledge of the business’s operations.

Supervisor roles require candidates that have experience of working with others, problem-solving and managing their workload. An ideal candidate will have a track record for improving staff morale, increasing efficiency or for other measurable improvements in their team.


Supervisor Training and Education Requirements

Supervisors need to be numerate and literate with GCSEs in maths and English or equivalent. A degree in a relevant subject is desirable, but not always required. Candidates may also need relevant industry certification or training, such as a regulator-approved diploma or completion of sector-specific courses. Training in management, coaching, staff motivation or similar skills is a plus.


Supervisor Salary Expectations

According to Indeed Salaries, the average salary for a Supervisor is £9.83 per hour, but this depends on the number of staff they are supervising and the level of responsibility they have as well as the location of the business and the sector they are in.


Job description samples for similar positions

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Supervisor Job Description FAQs


What is the difference between a Supervisor and a Manager?

The roles are very similar, but a Supervisor oversees a team of staff or a specific operational process whereas a Manager usually has a more strategic role. Generally, a Manager will decide what needs to be done and a Supervisor makes it happen.


What qualities make a good Supervisor?

Supervisors are privy to a lot of information about their staff and the company, so they need to be discreet and diligent about maintaining confidentiality. They also need to ensure that their staff feel comfortable about being able to talk to them in confidence. Supervisors can be involved in staff grievance procedures and sickness reviews or have information about changes to the way the company is running. They also ensure that information goes through the proper channels for example with company policies and legal regulations.


Do Supervisors have different roles in different industries?

Supervisor roles can vary vastly from one industry to another. A call-centre Supervisor is responsible for ensuring compliance with data protection legislation and needs an in-depth knowledge of the company’s products or services. A Supervisor in a factory is responsible for ensuring that safety checks are completed at the beginning and end of each shift, that working conditions meet industry standards and that any equipment is maintained appropriately.

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