Team Leader Job Description: Top Duties and Qualifications

A Team Leader, or Supervisor, leads and manages a team of employees. Their duties include setting team workloads, training staff members and ensuring employees work towards company goals and objectives.


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Team Leader duties and responsibilities

Team Leader provide a group of individuals with instructions and direction to help them achieve a specific goal. Other duties and responsibilities of a Team Leader include:

  • Communicating goals and deadlines to team members
  • Planning workloads and delegating tasks
  • Creating a productive work environment for the team using gamification, trust and other appropriate strategies
  • Assessing team performance and providing feedback to employees
  • Assisting with hiring and training employees
  • Assisting with the daily operation of the organisation
  • Performing customer service functions, including interacting with customers and answering questions
  • Providing teams with information about recent developments, programmes and policy changes of management


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Team Leader Job Description Examples:


Example 1

Reablement North are looking for 2 x Team Leaders who are keen to rise to a challenge of developing and working within a new Integrated Health and Social care model of reablement. This will include hospital admission avoidance and supporting and enabling hospital discharge’s for the residents of North Northamptonshire to return to their homes in the community safely, and to commence their reablement journey. As a team leader, you will need to work closely with the existing Reablement North Team Leaders and you will be a contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration with the existing reablement team and staff. You will be responsible for supervising, managing and motivating team members on a daily basis. Ultimately, you should lead by setting a good example and engage the team to achieve goals. *As a team leader, your responsibilities will include: * * Create an inspiring team environment with an open communication culture * Set clear team goals * Delegate tasks and set deadlines * Oversee day-to-day operation of a team that works from 7am – 11pm 365 days a year. * Monitor team performance and report on metrics * Motivate team members * Discover training needs and provide coaching in ways which ensure good practices are developed and maintained within the Service. * Listen to team members’ feedback and resolve any issues or conflicts * Recognize high performance and accomplishments * Encourage creativity and risk-taking * Suggest and organize team building activities * to lead and direct the team to provide high quality, person-centred care in a way which promotes the dignity, privacy, safety and independence of people using the Service. * To undertake additional management responsibilities as designated by the Service Manager. *Requirements: * * Evidence of ongoing CPD to demonstrate knowledge of latest research and good practice guidance * QCF Level 3 in Health and Social Care or relevant other discipline (if not held, must be willing to work towards) * A full clean driving license and access to your own vehicle. * Experience in a similar role * Ability to use basic IT and also specialist IT systems such as Eclipse, Cygnum and Searchlight *Benefits: * * Flexible working hours * Training and development opportunities are supported and encouraged. * Competitive pay rates * A generous amount of Annual Leave * Company pension scheme * Sick Pay Scheme (following successful completion of the probation period) *Location: * 94 Saunders Close, Kettering NN16 0AP *Working hours: * 37 hours per week. At North Northamptonshire Council, we are committed to the importance of promoting equal opportunities, valuing diversity and creating an inclusive working environment for all our employees. Thanks for your interest in working for North Northamptonshire Council. If you feel you have the required experience for this Team Leader role, please send a short cover note explaining your most relevant experience and we will be in touch. Job Types: Full-time, Contract, Permanent Salary: £29,998.00 per year Benefits: * Company pension * Referral programme * Sick pay Schedule: * 8 hour shift * Day shift * Monday to Friday * Weekends Experience: * providing care: 1 year (preferred) * supervisory: 1 year (preferred) * Driving License (preferred) * NVQ Level 2 Health & Social Care (preferred)

Example 2

Team Leader - Learning disabilities Accessible from: Stockport, Manchester, Disley, Newtown, Whaley Bridge, Birch Vale Salary : £10.80 per hour *Benefits* · Free Learning and Development · Competitive pay · Employee referral scheme · Employee Assistant Programme · Career progression and a lot more *About the Role* As a Team Leader of a Residential Care Home, ‘You will deliver person-centred care and support that will enable our residents to lead fulfilling lives'. As a Team Leader we rely on you to make sure individual care plans are adhered to so we can achieve the highest standards. Across everything you do you will be a role model for your team and someone our staff, residents and families can trust. We have a fantastic opportunity for a Team Leader who is motivated and enjoys a challenge. The rate of pay is £10.80 per hour *About the Role* . To complete, file and maintain records, including assessment, case file notes, communication logs, risk assessments, incident reports, and petty cash / finance records. . To record and communicate to others the wishes and needs of service users where appropriate. Facilitate the service users in decision making, promoting choice and involvement. . To assist the Service Manager in ensuring that iBC Health Care Policies and Procedures, CQC standards and Health and Safety requirements are adhered to. . To complete spot checks in line with management requests. . To assist with producing, maintaining and managing of the staff roster. Ensuring the rota and staffing levels meet the needs of the service users and are within the authorised limits of resource. . To send over cleaning stock order to the administrator by the 10th of each month. . To monitor and promote each person's health and well-being and attend meetings in regards to service users health and wellbeing, ensure management is informed of all meetings and communication with professionals. *About You* · You will have senior- level care experience or been a Team Leader in a care setting. · You will also have supervised others and have a good understanding of Mental Health, Learning Disability and challenging behaviour. · Currently Studying or have already a L3 Advanced Diploma or NVQ in Health and Social Care. If you’d like to use your leadership and people skills in an organisation that provides the quality care you’d expect for your loved ones, this is the place to be. Apply TODAY *Due to the high volume of applications received, should you not hear within 5 working days unfortunately your application has not been shortlisted for the next stage.* “We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age” Job Types: Full-time, Permanent Salary: £10.80 per hour Experience: * supervisory: 1 year (preferred) * care: 1 year (preferred) * NVQ in Health & Social Care (preferred) Work remotely: * No

What does a Team Leader do?

Team Leaders perform several types of managerial roles. They help communicate the organisation’s vision to employees helping teams to meet those objectives. Team Leaders also set clear goals and deadlines for employees, delegating tasks and motivating teams to achieve specific objectives. They also measure their team’s performance and create an atmosphere that promotes growth. 

Team leaders work in a variety of environments, from grocery retailers, tech companies to healthcare institutions. These individuals are essential in any work environment where employees must work together to complete projects successfully and on time. 


Team Leader skills and qualifications

A successful Team Leader candidate will have various prerequisite skills and qualifications to perform their duties effectively. These include:

  • Working knowledge of employer’s operations
  • Leadership skills
  • Outstanding communication skills
  • Interpersonal skills and ability to resolve conflicts
  • Excellent customer service skills
  • Attention to detail
  • Knowledge of computer applications and other industry-specific software
  • Employee training experience


Team Leader experience requirements

Team Leaders must have several years of experience running an office or store. Some employers prefer candidates who have worked as an Office Assistant for at least one or two years. Office Assistants have an excellent understanding of the office processes and are well-positioned to give other employees direction.  A candidates who has experience in the retail business and has an understanding of cash registers, inventory management and customer service is also helpful. 


Team Leader education and training requirements

Employers typically require Team Leaders to have a Bachelor’s Degree in Business Administration, management and other industry-specific disciplines.   Some employers prefer candidates with an advanced apprenticeship in their industry. Other employers prefer applicants who have worked in related roles such as Office Assistants and Foremen. 

 In some organisations, employers require Team Leaders to complete in-house training programs in supervisory management and leadership development. This helps prospective Team Leaders to develop expertise in areas such as team psychology, motivation techniques, time management, planning and project management.  Optional certifications for Team Leaders include a Diploma in Team Leading Level 2 and ILM Level 2 Certificate in Leadership & Team Skills.


Team Leader salary expectations

According to Indeed Salaries, the average salary for Team Leader candidates is £31,619 per year. Actual salary varies depending on years of experience, qualification, location,requirements, job duties, responsibilities and industry.


Job description samples for similar positions

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Team Leader job description FAQs


What is the difference between a Team Leader and a Manager?

A Manager is in a more senior position than a Team Leader. Managers will often appoint Team Leaders and assign them with project tasks. While the Manager issues directives, the Team Leader motivates employees to achieve specific objectives. The Team Leader also helps to inspire and motivate their team members and delegates tasks based on a member’s individual strengths.


How can you make your Team Leader job description stand out?

 To make your Team Leader job description stand out, use the correct job title and avoid the use of words that focus on just a narrow set of competencies.  When writing the job description, seek the current employees’ input to give a a more accurate picture of what it is like to lead teams in the organisation. Include some of the specific qualities you want to see in an ideal Team Leader candidate such as leadership, motivational and delegation skills.

Also, highlight the duties and responsibilities of the Team Leaders role to enable the most qualified candidates to apply. Avoid using of biased language and make sure to proofread and edit the job description before posting it to job boards.


Who does a Team Leader report to?

A Team Leader can report to different personnel depending upon your organisation’s hierarchy and size. In many organisations the Team Leader reports to executives in middle and senior management such as the Production Manager, Office Manager, Office Administrator or Factory Manager.

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