Telemarketer Job Description: Top Duties and Qualifications

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Telemarketer job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Telemarketer
  • Telemarketer (2+ Years’ Experience)
  • Business-to-Business Telemarketer
  • Telemarketer (Part-Time)
  • Telemarketing Representative
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Telemarketer Job Description Examples:

 

Example 1

As a Telesales Account Manager you'll be expected to sell the products and services of the company you work for by calling prospective clients. You may also be carrying out market research, so you won't necessarily be stuck to the phone. You will be set targets and strategies by your Manager. Your day will be mostly spent contacting buyers and using your influence to make them purchase a product, or accept a visit from another member of the sales team. Based in a busy office this is very much a typical desk job, you'll be tied to the telephone and sitting at your workstation for long periods of time so it’s not a career for anyone who fears feeling office bound. The initial starting salary for this post is TBC on a minimum of 40 hours per week, broken down into weekly payments. If you would like to apply for this position please email your CV over to

Example 2

Here at Orvarto Hygiene we are looking to bring on a telephone-sales executive to grow the company sales by on-boarding new customers and growing existing accounts. Orvarto Hygiene is a manufacturer of wet wipes and an importer of basic cleaning products such as microfibre cloths. Check out our website: [website] Some key qualities we are looking for in candidates: - Passion for sales and maintaining healthy customer relationships - Comfortable with tele-sales (in particular, cold calling) - Humble and helpful - Friendly and Approachable - Must be pro-active and be able to work on their own when required. A generous bonus scheme will be offered based on exceeding sales targets; this can be discussed in further details upon having an interview. We are based of Sheepbridge Lane in Chesterfield, S41 9RX Any questions please ask, look forward to receiving applications. Reference ID: OH-TSE-1 Expected start date: 01/07/2021 Job Types: Full-time, Permanent Salary: From £23,000.00 per year Additional pay: * Bonus scheme * Quarterly bonus Benefits: * Casual dress * On-site parking Schedule: * 8 hour shift Experience: * B2B sales: 1 year (preferred) * Drivers license (required) Work remotely: * No

Example 3

Due to continuing expansion, The Directory Guys are looking to recruit a number of experienced sales / telesales reps for their location in Uxbridge. This role involves developing new client relationships and opening doors for new business development. Fantastic career progression, with the potential to work and travel overseas. Inititally the role will be based from home but applicants must be based within a commutable distance to Uxbridge as we plan on returning to the office when COVID restrictions allow. The company are market leaders in their sector, renowned for their innovative nature. The company boasts an impressive product portfolio allowing a creative sales person to flourish. What you will need: * Previous experience working in a sales/telesales environment * Strong communication skills * Experience working towards monthly targets * Ability to cross sell and upsell * Strong ability to overcome objections * You must be a great problem solver * Excellent communication skills - written and verbal * Ability to manage your own workload * Strong customer focus Additional Requirements: * Foster a culture of sales excellence across all aspects of the sales cycle from prospecting to negotiation. * Fine-tune the sales process and create greater levels of collaboration between sales, tech and account management. * Achieve a formulaic sales approach with the ability to forecast and measure performance from lead generation through to close. * Serve as a key ambassador and spokesperson for The Directory Guys in building the brand. * Proven ability to identify and develop talent. On Offer: * Excellent basic salary of £18,000 - £25,000 + Commission * Opportunities for travel and work abroad * Defined targets for career progression * Constant training and development * Sales and Team Leader roles available Job Types: Full-time, Permanent Salary: per year Additional pay: * Bonus scheme * Commission pay * Performance bonus * Yearly bonus Schedule: * Monday to Friday Work remotely: * No

Telemarketer job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so jobseekers can determine if they are qualified, or if the job is a good fit.

Example of a Telemarketer job summary

Our general contracting firm is hiring a Telemarketer to join our outside sales team. The successful candidate will be comfortable speaking on the phone with several people each day to discuss home improvement projects and other work related to general building. We’re looking for an upbeat, motivated professional who gets inspired by the idea of commission cheques. You will generate a minimum of 5 leads per day and make follow-up calls when appropriate to close sales. We are seeking experienced telemarketers. If you only have inside sales experience, we are willing to talk to you.

Telemarketer responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to.

  • Place phone calls to potential clients from our computerised directory
  • Perform script (with necessary adjustments) to ensure consistency of sales programme
  • Answer potential clients’ questions about home improvement projects or goals
  • Generate between 5 and 15 sales leads per day
  • Set appointments with prospective customers based on our associates’ schedules
  • Maintain computer, telephone and other equipment
  • Train other telemarketers when required
  • Communicate any problems, concerns or questions to supervisory staff
  • Refer customer complaints to supervisor for quality control
  • Communicate respectfully and politely with potential customers at all times

Telemarketer qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful employee. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

  • GCSEs or equivalent required
  • Minimum 3 years’ experience in sales (lead generation preferred)
  • 2+ years’ experience telemarketing a plus
  • Excellent phone manner and articulation
  • Ability to type minimum 40 WPM (words per minute)
  • Results-driven and willing to work on commission basis
  • Ability to cope with rejection on a daily basis
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Job Description Examples

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