Telemarketer Job Description: Top Duties and Qualifications

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

Build a Job Description
Are you a Job Seeker? Find Jobs

Telemarketer job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Telemarketer
  • Telemarketer (2+ Years’ Experience)
  • Business-to-Business Telemarketer
  • Telemarketer (Part-Time)
  • Telemarketing Representative
Build a Job Description
Are you a Job Seeker? Find Jobs

Telemarketer Job Description Examples:

 

Example 1

About Us

With over 30 years’ experience establishing and managing car parks Britannia Parking has earned the reputation for being one of the most respected operators in the UK.

We have achieved this by focussing on the detail. We pay meticulous attention to each of the elements that are necessary to manage a successful car park, notwithstanding quality of delivery, performance, customer service, staff training and our attendant's appearance.

We remain flexible in our approach to new car park management opportunities to ensure we fulfil each client’s specific requirements, and this has served us well.

The Role

As the telemarketer you will make proactive sales calls, market products and services by phone, to various potential clients. As part of the role you will maintain a thorough understanding of products and services, process sales and meet sales goals.

A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.

The role requires discipline to focus on being proactive and focused on the telesales task at hand, it will be a core part of the sales function delivering continuous results.

This will be a hybrid role working from home and working from our offices based in Poole.

Key Elements of the Job
  • Make outgoing customer calls or cold calls in order to sell our core service whilst understanding the scope of the opportunity
  • Answers questions about our service offering and make relevance to similar sites we have previously deployed or that sit within our portfolio.
  • Understand whether there is a wider opportunity sat behind the initial lead and how this can be followed up
  • Accurately and efficiently enter customer information into company databases giving full transparency of any conversations and/or actions required
  • Maintain a list of potential leads and follows up with those customers by making subsequent sales pitches
  • Arrange follow up consultation video and/or phone calls with customers to pass onto the sales team for follow up.
  • Contact customers in response to correspondence or feedback
  • Maintain working knowledge of products and services sold, new sites deployed and any other relevant company news that will be beneficial to your role.
  • Liaise with core members of the service delivery team including sales, operations, service delivery and client services where necessary ensuring that all communication is recorded on Microsoft Teams and/or the CRM system.
  • Deliver consistent results in line with expectation.

    Preferred Qualifications and Skills
  • Proven experience as telemarketer or similar sales/customer service role
  • Proven track record of successfully meeting sales as preferably over the phone
  • Working knowledge of relevant computer programs (e.g. CRM software and Microsoft suite)
  • Excellent communication and presentation skills
  • Proficient in English
  • Skilled in negotiation
  • Persistent and results-oriented
  • Patient and able to handle customer rejection
  • Self-motivated and well organised
  • Work well in a team, and individually.
  • Approachable, outgoing and diplomatic
  • Fastidious about accuracy with outstanding attention-to-detail
  • Comfortable working as part of a team or alone and under pressure, and able to form and maintain relationships at all levels

    Job Types: Full-time, Permanent

    Salary: From £25,000.00 per year

    Additional pay:
  • Commission pay
    Benefits:
  • Work from home
    Schedule:
  • Monday to Friday

    Ability to Surrey: reliably commute or plan to relocate before starting work (required)
    • Show less 
    Show more 

    Example 2

    Telesales Executive (Business Development - Recruitment)

    1st Year OTE: £25k-£30kpa, 2nd Year OTE: £45kpa-£50kpa, 3rd Year OTE: £75k+

    What Recann will offer you:
  • A competitive salary
  • Highly competitive uncapped commission structure – we currently have consultants who have been working for our business for less than two years earning more than £75k per annum.
  • Comprehensive training, and the opportunity to progress in your career quickly
  • State-of-the-art client/candidate and recruitment tools
  • Defined career path
  • Vibrant sales environment where hard work is highly rewarded
  • Monthly and quarterly and annual sales competitions. This year we are rewarding all of the team’s hard work with a weekend away to Marbella in Spain.

    Location: Manchester

    Job Description

    Recruitment Business Development / Telesales Executive

    With a fantastic team of consultants all delivering great results for consecutive months and growing demand for specialist IT & Digital resources, Recann is now looking to grow again.
  • Researching businesses, individuals, and industry trends to identify potential new clients and markets and ways to serve existing clients better
  • Contacting potential new clients using phone and email to gauge interest and plan meetings
  • Preparing client presentations and materials
  • Meeting new and existing clients via video call platforms
  • Negotiating business terms with new and existing clients using phone, email, and meetings
  • Working with senior team members to share ideas on how to win new business and service clients

  • Negotiating rates and contract terms
  • Qualifying potential candidates to share with customers
  • Sharing candidate profiles with potential and existing customers
  • Resourcing candidate profiles using a variety of methods

    Skills and experience
  • Previous experience in a Sales/Business Development role would be desired
  • Excellent interpersonal and communication skills
  • Hard-working and target driven
  • Ambitious career aspirations
  • Highly motivated and able to work in a fast-paced environment
  • Strong organisational skills

    Job Type: Full-time

    Salary: £20,000.00-£50,000.00 per year

    Additional pay:
  • Bonus scheme
  • Commission pay
  • Performance bonus
    Benefits:
  • Work from to Friday
    • Show less 
    Show more 

    Telemarketer job summary

    A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so jobseekers can determine if they are qualified, or if the job is a good fit.

    Example of a Telemarketer job summary

    Our general contracting firm is hiring a Telemarketer to join our outside sales team. The successful candidate will be comfortable speaking on the phone with several people each day to discuss home improvement projects and other work related to general building. We’re looking for an upbeat, motivated professional who gets inspired by the idea of commission cheques. You will generate a minimum of 5 leads per day and make follow-up calls when appropriate to close sales. We are seeking experienced telemarketers. If you only have inside sales experience, we are willing to talk to you.

    Telemarketer responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to.

    • Place phone calls to potential clients from our computerised directory
    • Perform script (with necessary adjustments) to ensure consistency of sales programme
    • Answer potential clients’ questions about home improvement projects or goals
    • Generate between 5 and 15 sales leads per day
    • Set appointments with prospective customers based on our associates’ schedules
    • Maintain computer, telephone and other equipment
    • Train other telemarketers when required
    • Communicate any problems, concerns or questions to supervisory staff
    • Refer customer complaints to supervisor for quality control
    • Communicate respectfully and politely with potential customers at all times

    Telemarketer qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful employee. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • GCSEs or equivalent required
    • Minimum 3 years’ experience in sales (lead generation preferred)
    • 2+ years’ experience telemarketing a plus
    • Excellent phone manner and articulation
    • Ability to type minimum 40 WPM (words per minute)
    • Results-driven and willing to work on commission basis
    • Ability to cope with rejection on a daily basis
    Ready to Hire? Build a Job Description

    Job Description Examples

    A-C D-H I-L M-P Q-S T-Z
    No search results found

      *Indeed provides this information as a courtesy to users of this site. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance.