Teller Job Description: Top Duties and Qualifications

A Teller, or Bank Teller, processes day-to-day financial transactions and resolves issues regarding customers’ bank accounts. Their duties include performing administrative and clerical tasks, assessing customer needs and cross-selling banking products and services. 

 

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Teller duties and responsibilities 

Tellers usually work in credit union branches or commercial bank branches. Some work in small banks, while others work in large buildings. They usually work full time from Monday through Friday. Also, they sometimes work overtime or during weekends. Their day-to-day duties and responsibilities include:

  • Counting cash at the beginning of their shift
  • Processing cash and cheque deposits 
  • Validating the authenticity of cheques and accuracy of deposit slips 
  • Assisting customers when ordering bank cards and cheques 
  • Preparing cashier’s cheques, issuing traveller’s cheques and exchanging foreign currency
  • Opening new accounts and handling issues and requests related to customers’ accounts 
  • Balancing cash, cheques and currency in cash drawers at the end of each shift
  • Complying with the bank’s internal operating procedures and control mechanisms 

 

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Teller Job Description Examples:

 

Example 1

Care Assistant - Fornham House Bank Hours Contract At Healthcare Homes we respect, support and provide excellent opportunities to our team members. With competitive rates of pay of up to £9.50 dependant on experience and qualificaitons. We will support with your career aspirations through a fully funded induction programme and opportunities to further your career with comprehensive learning and development. We offer an unlimited refer a friend scheme which pays up to £1000 per hire, 28 days paid annual leave per year and a service recognition scheme rewarding commitment and loyalty. We are looking for experienced carers and/or applicants with the right attitude and commitment to work alongside our very dedicated team, and make a real, positive difference to our resident’s lives. At Fornham House we provide residential care for elderly frail and residents who are living with a dementia. Despite the complex needs of our residents we aim to maintain and improve our residents’ abilities so they continue to live their life in a meaningful and fulfilling way. Ultimately, Healthcare Homes strive to provide excellent quality of care; together we respect with compassion we care and through commitment we achieve. Does this sound like the right opportunity for you? Then apply today online or call our dedicated recruitment team on 01206 987499 for more information. For more information about joining Healthcare Homes watch our recruitment video today! Healthcare Homes offer an Employee Assistance Programme which is immediate access to a confidential telephone counselling and legal information service which operates 24 hours a day, 365 days a year to include support such as financial and family concerns.

Example 2

Care Assistant – Bank Hours - Nights Oaklands House, Reydon At Healthcare Homes we respect, support and provide excellent opportunities to our team members. With competitive rates of pay of £9.06 per hour basic rate with enhancements. Oaklands are committed to providing the highest quality care possible, they take great pride in providing tailored care and support to meet the individual needs of each resident, in a friendly, warm, welcoming and supportive atmosphere. We will support with your career aspirations through a fully funded induction programme and opportunities to further your career with comprehensive learning and development. We offer an unlimited refer a friend scheme which pays up to £1000 per hire, 28 days paid annual leave per year and a service recognition scheme rewarding commitment and loyalty. We are looking for experienced carers and/or applicants with the right attitude and commitment to work alongside our very dedicated team, and make a real, positive difference to our resident’s lives. At Oaklands we provide residential care for elderly frail and residents who are living with a dementia. Despite the complex needs of our residents we aim to maintain and improve our residents’ abilities so they continue to live their life in a meaningful and fulfilling way. Ultimately, Healthcare Homes strive to provide excellent quality of care; together we respect with compassion we care and through commitment we achieve. Does this sound like the right opportunity for you? Then apply today online or call our dedicated recruitment team on 01206 987499 for more information. For more information about joining Healthcare Homes watch our recruitment video today! Healthcare Homes offer an Employee Assistance Programme which is immediate access to a confidential telephone counselling and legal information service which operates 24 hours a day, 365 days a year to include support such as financial and family concerns.

Example 3

_Bank Health Care Assistant _ At ADL we are committed to providing a high level service and environment for those residing with us suffering from age related issues and mental health problems. We provide an element of tranquillity and peace to residents in our homes nationwide. Our home, Pinetree Court, a lovely home in Gloucester, are looking for someone to work efficiently, conscientiously, safely, and to maintain high standard of care provision supporting clients in their daily living activities. include: * To work as part of a team and contribute to the home’s efficiency. * Enhance and promote the client’s quality of life through effective working, efficiency, and attention to detail. * Be caring, sympathetic and tactful when dealing with clients and their relatives. * Assist clients with their personal care. Giving help/support in areas of bathing, washing, dressing, and maintaining personal hygiene. *ADL plc provided the following inclusive hiring information: * We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Job Types: Full-time, Part-time, Permanent Salary: Up to £10.80 per hour Schedule: * 12 hour shift * Day shift * Night shift COVID-19 considerations: PPE is provided within the home and regular Covid-19 testing is done as per the government guidelines. Experience: * care: 1 year (preferred) Work remotely: * No

What does a Teller do?

Bank Tellers handle a client’s financial transactions at a bank. They adhere to stringent rules and regulations to make sure that money is received, transferred or released safely, properly and confidentially. Tellers greet clients upon their arrival and then assist them with their banking transactions or needs. They keep records of all transactions, ensuring that all withdrawals and deposits are handled accurately. They also track or count all outgoing and incoming currency to verify the amount of money available at all times. Tellers must also verify the identity of their clients in order to avoid fraud and input all transactions into the bank’s system. 

 

Teller skills and qualifications

A successful Teller candidate will have various prerequisite skills and qualifications needed to perform their duties effectively. These include:

  • Excellent customer service skills
  • Strong sales skills
  • Exceptional written and verbal communication skills
  • Knowledge of computer software such as word processors, spreadsheets and banking software
  • Experience with cash drawers, money counters and receipt validators
  • Basic maths skills
  • Great attention to detail
  • Time management skills 

 

Teller experience requirements

The experience requirements for a Teller position depend on the employer and specific job duties and responsibilities of the open position. However, many employers prefer candidates who have a strong foundation in the legislation and regulations of the financial services sector. Many employers also hire candidates who have several years of experience in cash handling, customer service and sales. Some employers prefer applicants who have experience in fraud prevention, such as identifying counterfeit currency. 

 

Teller education and training requirements 

The minimum educational requirement for a Teller position is a General Certificate of Secondary Education (GCSE). However, an HND or bachelor’s degree may help candidates secure employment and get promotions. Prospective Bank Tellers must pursue coursework in economics, accounting, finance and business. 

Employers usually train new hires on the job. More experienced Tellers often help new employees learn the job duties, such as record-keeping procedures, cash handling, navigating the bank’s website and operating banking software. Some employers may provide training on advanced mathematics, account balancing and various banking products, such as loans and credit. 

 

Teller salary expectations

According to Indeed Salaries, the average salary of a Teller in the United Kingdom is £9.10 per hour. Actual salaries vary depending on several factors, including the company, its geographical location, the candidate’s professional qualifications, their experience and their exact job duties and responsibilities. 

 

Job description samples for related positions 

If a Teller is not quite what you’re looking for, here are other job description samples that may fit your needs:

 

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Teller job description FAQs

 

What qualities make a good Teller?

Successful Tellers must have thorough attention to detail, as the role involves working with large amounts of money. Tellers must also be vigilant to fraud and willing to report illegal activity to management. They must work with accuracy and speed, as even the slightest mistake can cause a serious issue when Tellers balance accounts at the end of a shift. They must also show politeness and courtesy when handling customer requests and inquiries. Tellers must also have patience, as they have to deal with a wide range of personalities every day. 

 

How can you make your Teller job description stand out?

To make your Teller job description stand out, make sure it is concise and simple. Include only the essential information candidates will need to apply for the position. Instead of using technical terms, use simple language so that candidates can easily decide whether they’re a good fit for the position. It’s important to indicate the specific job duties and responsibilities and provide an overview of the work environment. You also need to mention any specific tools they will use when employed. It’s also helpful to include information about your company’s benefits, salary and career progression opportunities. 

 

Who does a Teller report to?

A Teller usually reports to the Bank Manager, Customer Relations Manager and Sales Manager. 

Job Description Examples

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