Travel Agent Job Description: Top Duties and Qualifications

A Travel Agent, or Travel Coordinator, provides tourism-related services and holiday packages to individual and corporate travellers. They arrange trips and dates and ensure clients travel conveniently.


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Travel Agent duties and responsibilities

Travel Agents are main duties and responsibilities include:

  • Arranging leisure and corporate tours and holidays
  • Promoting tours and travel packages on behalf of resorts, travel groups and cruise lines
  • Updating database with correct personal details and billing information
  • Invoicing customers for due payments
  • Taking cash deposits and payments for holidays
  • Resolving scheduling conflicts and other issues as they come up
  • Selling holiday insurance plans to travellers
  • Coordinating the use of bonus miles and other rewards that the clients want to use
  • Replenishing travel brochures and promotional materials
  • Handling vendor and traveller phone calls


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Travel Agent Job Description Examples:


Example 1

*Homebased Travel Agent* The UK’s 4th Generation Award Winning Family Travel Business is 61 years old…!! With over 60 leading travel entrepreneurs, you couldn’t be in safer hands at a time when everyone needs to pull together and support each other. This is what makes our business different and we are extremely proud of it. Throughout this crisis for seven days a week, 14 hours a day we have supported our Holiday Village agents with advice, reassurance, tech support and holiday offers, in fact everything you need to successfully run a travel business from home. We really understand the importance of that individual support needed to succeed. Our “Care Team” is here to help you look after your existing clients which really helps to secure repeat business and encourage those “gold dust” word of mouth whilst our marketing and business development strategy will help you to attract new customers. Our business model is all about building strong foundations from day one. We are very hands-on and if you’ve never worked for a family business before, you are in for a real treat. We will help you with cash flow by securing 50% of your commission in advance and the remainder 6 weeks prior to your clients departure. * NO joining fees * 65% commission * Dedicated support team, seven days a week including evenings and weekends. * Your own 1-2-1 care team expert who deals with all your confirmations & tickets * Part of the MidCounties Cooperative Consortium with excellent commercial terms * Opportunity to negotiate your own exclusive deals & overrides * Social media strategy from set up to daily support with offers, images and training. * In house IT support in creating your personal email marketing campaigns * Our Mobile technology allows the flexibility to work remotely anywhere in the world * ABTA & ATOL protected & CLIA membership opportunity * Exceptional commercial terms You’ll have an experienced travel background selling holidays, and bring your own database of family & friends, and/or personally established clients. Job Types: Full-time, Commission Additional pay: * Commission pay Benefits: * Flexible schedule * Work from home Work remotely: * Yes

Example 2

*Company description* We are an independent online travel agency based in Shrewsbury which was created from our passion for hotels, travel, people, culture and food. *Job description* We are looking for an experienced homebased travel agent to join our family run independent online travel agency. This is a self employed role with full flexibility to choose your own hours and days of work. Minimum 2 years experience required in working in a travel agency. As it is a *commission only role *you will earn between *50%-60% commission uncapped* depending on performance. include*: * Generate client leads/enquiries * Build holiday packages and quotes for your clients * Communicate with clients to understand their needs and tailor quotes accordingly You will get access to all the partners' platforms we are working with, and get training if needed. We are not providing laptop and you will be in charge of covering your own expenses. There is no joining or set-up fee. We will then create reservations on your behalf in our systems, and the commission will be transferred to you after holiday completion. Part-time hours: 20 per week Job Types: Full-time, Part-time, Commission, Permanent Additional pay: * Commission pay Benefits: * Casual dress * Flexible schedule * Work from home Work remotely: * Yes

Example 3

You’ll do more than the expected. You’ll do the unexpected. The role of the Premium Travel & Concierge Agent will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in London Heathrow Airport. In this role, they will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful agent within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our agents are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our agents will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. Agents do this by: Welcoming and providing access to our Card Members upon arrival at reception Being accountable and taking ownership of the customer’s experience from beginning to end Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer Employing the Customer First philosophy in meeting customers’ needs and expectations Providing concierge and lifestyle recommendation Providing travel consultation and minimal reservation assistance Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners Lounge Hours of operation are from 05:30 to 22:00 Monday to Sunday including bank holidays. Hours are subject to change due to business need and some flexibility is required to accommodate Card Member needs. The job is physically located in the Heathrow Airport. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. A successful candidate will possess the following qualifications: Demonstrated recent experience servicing premium customers Airline, lounge or travel industry experience required, including reservation experience Passion for servicing customers with proactive solutions Exceptional communication skills, delighting the customer with every single interaction The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received Must exhibit the utmost professionalism and maintain a positive attitude in all interactions The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do Must be resourceful and capable of using the Internet effectively to research Adapt to an ever-changing environment and being resilient Ability to work flexible shifts including nights, weekends, and holidays is essential Light to moderate lifting may be required for certain job tasks Why American Express? There’s a difference between having a job and making a difference. Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. The powerful backing of American Express. Don’t make a difference without it. Don’t live life without it. To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on

Example 4

ItsSo Travel are looking for a Travel Consultant to join our sales team responsible for selling short & long haul holidays and luxury destinations worldwide. As a Travel Consultant you will be delivering a tailor-made bespoke travel service on a daily basis and your aim will be to inspire and create excitement for the customer by designing a dream holiday to match their interests, tastes and spend and of course, created with absolute commitment to quality. Alongside exceptional customer service, you will be able to create relationships with trade partners. a keen eye for detail is a must as you will be dealing with high value holidays where everything has to be perfect. As a Travel Consultant you must be flexible with working hours - to include weekends in a retail environment at our shop in the Grafton Centre in Cambridge *Experienced Required: * * Passionate about travelling and the travel industry * Experience in selling worldwide holidays and long haul travel destinations (essential) * Well travelled with short & long haul product knowledge (essential) * Previous retail travel agency experience required _If you are interested please apply to ItsSo Travel now!_ *How to Apply: * Please apply to advert with a copy of your CV. Please note only suitable candidate will be contacted for this position. If your skills are not what what we have specified above then your CV will be added to our database where you will be considered for other roles as they become available that match your skills and experience. Job Types: Full-time, Part-time, Permanent Salary: per year Benefits: * Flexible schedule Schedule: * 8 hour shift * Day shift * Monday to Friday * Weekends Work remotely: * No

What does a Travel Agent do?

A Travel Agent handles and coordinates domestic and international travel. They often advise clients on spending based on their needs or preferences. They also make car reservations and provide information on customs, local weather and all the necessary required travel documents. If changes arise before or during a trip, they also make alternative bookings.

Sometimes, Travel Agents visit popular destinations or resorts to have firsthand experience that they can share with clients. They evaluate them for comfort levels, cleanliness and amenities. However, they’ll spend most of their time talking with clients and promoting various tours.


Travel Agent skills and qualifications

Travel Agent positions usually only need entry-level requirements. Applicants need to be at least 18 years old and eligible to work in the UK. A successful Travel Agent candidate will have various prerequisite skills and qualifications that typically include:

  • Computer literacy in Excel and Word
  • Management of global distribution software (GDS), which includes Galileo and Amadeus
  • Administrative competencies such as those of a Receptionist 
  • Content marketing through the role of a Travel Blogger
  • Familiarity with Sabre and GDS, a plus
  • Knowledge of the travel industry and local suppliers
  • Experience with customer support systems like Zendesk or Freshdesk


Travel Agent experience requirements

Most travel agencies require applicants to have some experience in either corporate travel or travel-related business. Experience in the hospitality industry is acceptable for entry-level positions. Personal travel experience is a plus. The ideal applicant should be eager on selling both local and international itineraries and has the ability to work remotely with their clients. Travel planning experience is strongly preferred by most employers. Understanding of regional and international travel requirements and visas are a big plus .


Travel Agent education and training requirements

Travel Agents should have at least the minimum education requirements General Certificates of Secondary Education (GCSEs) at grades 9 to 4 or its equivalent. A level 3 course or Level 1/2 Certificate/Diploma in Travel and Tourism are other significant qualifications. Corporate roles that involve planning and coordination for high-level executives may require at least a bachelor’s degree. A strong candidate is someone with a strong background in hospitality, leisure or tourism.


Travel Agent salary expectations

According to Indeed Salaries, a Travel Agent earns an average salary of £20,472 per year. In-house Travel Agents typically get both a base salary and commissions. The amount can vary from agency to agency depending on the location and the applicant’s experience.


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Travel Agent job description FAQs


What makes a great Travel Agent?

Travel Agents are sales driven professionals, helping clients to organise memorable trips that encourage them to use the agency services again. They must understand their clients on a personal level while remaining professional and friendly. Since they reserve dates, locations and times, they need to be meticulous in capturing the clients’ details correctly. A great Travel Agent also needs to stay informed about advisory, travel and leisure deals and supplier or vendor training so they can be a good resource to customers.


What are the different types of Travel Agents?

There are Leisure and Corporate Travel Agents. Leisure Agents sell holiday and adventure tours to the public. Corporate Agents make travel arrangements for groups and companies while arranging conferences and seminars. Some agencies also hire remote travel agents to assist with bookings and travel-related inquiries. Roles vary depending on the size of the business, location and target market.


Who does a Travel Agent report to?

The Travel Agent reports to a Travel Manager in a big agency. In a small firms, they report to the owner. 


What should you look for in a Travel Agent CV?

Look for a Travel Agent CV details an applicant’s experience and skills. The CV should show proven sales experience and a consistent workflow. Commercial awareness and exceptional customer service skills are other notable attributes to consider. The applicant should be tactful and a good communicator, since the job entails meeting different people types of people.

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