home based administrator jobs

We currently have the following opportunity:

Housing Assistant (Fixed Term until 31 October 2027) - PKC13330
£27,836 - £30,295
Letham Area Office, Perth

You will provide support for the Letham Locality Housing team based in Letham, Perth although there will be a requirement to work at other locations as and when required, delivering a comprehensive housing management service to our customers.

The post involves contact and liaison with a wide range of contacts including staff, other council services, external agencies, customers, tenant representatives and elected tenants.

Main Accountabilities will include but are not restricted to:

• Provide housing information and advice across all main housing management services.
• Manage routine correspondence and maintain records relating to housing management services.
• Provide administrative support to Housing Officers, including typing letters, and arranging customer appointments filing.
• Monitor daily tenants’ rent accounts and provide advice and assistance to maximise tenants’ incomes, and arrange and monitor repayment plans for rent arrears.
• Enter information in Northgate , ensuring records are accurate and up to date, and retrieve and use this information as required.
• Prepare documents for sign up and assist in signing up new tenants as required, including ensuring sign-up documents are made available in advance and contain all the relevant information.
• Undertake customer satisfaction surveys through direct and indirect contact (telephone, postal surveys, exit interviews etc.) in the office and out in the neighbourhood.
• Carry out home visits in relation to a range of housing management services.
• Liaise with all relevant staff and teams in managing void properties, rent accounts and repairs, ensuring tenants receive the necessary support, an efficient high quality service and rent loss is minimised.

Skills & Experience Required

You will hold CIH Level 3 Certificate/ Diploma in Housing or equivalent / willing to work towards CIH Level 3.

You must have a valid UK driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.

The successful post-holder will be someone who:

• Gives a high priority to customer satisfaction.
• Respects and applies our customer service standards.
• Makes every effort to find out what the customer needs.
• Tries to exceed customer expectations.
• Promotes a professional image of self and the housing service.
• Applies confidentiality appropriately, taking account of data protection and other legal and regulatory requirements.
• Promotes the Council’s values and commitment to equality and diversity, promoting positive values and anti-discriminatory, non-judgemental practice.
• Treats colleagues and customers with dignity and respect in line with the Employee Charter and Code of Conduct.
• Is sensitive to cultural, gender and other staff/customer profiles in all aspects of service delivery.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.