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Customer Service Advisor - Phone Coop
OurCoop
·
3.2
Manchester M60 0AS
•
Remote
£14,917.50 a year
Part-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

£14,917.50 a year

Job type

Part-time

Benefits

Pulled from the full job description
Annual leave
Employee discount
Enhanced paternity leave

Full job description

About the role:

OurCoop is looking for a Customer Support Advisor to join our thriving Utilities sector. You’ll be part of a socially responsible business that is driven to make a clear difference. You will be welcomed into an exceptional team, where teamwork is at the very core of how we live and work
As a Customer Support Advisor, some of your key responsibilities will include:
  • Dealing with queries via inbound calls & emails, taking a customer-first approach
  • Offering the best advice through account reviews, ensuring our customers are on the right product for them
  • Delivering sales through service with existing members and customers
  • Identifying customer experience improvements and escalating accordingly

Who are we looking for?

To be a successful candidate for this role, you will need:

  • 6 months contact centre experience – desirable
  • A can-do attitude along with a solution-focused mindset
  • Flexibility to support across the wider customer service team
  • Excellent communication skills - both written and verbal

What can we offer you?

  • Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
  • 30 Days Annual Leave - Rising with service up to a maximum of 37 days
  • Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
  • Full Training and Accredited Development Plans
  • Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at careers@midcounties.coop
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