home based customer service jobs

Job Introduction

The Passenger Transport Service (PTS) are responsible for the transportation of over 1,800 special needs and vulnerable children and adults twice daily; this is over 724,000 movements in the year.

The Service consists of :

The PTS Bus Operation, who are responsible for the PTS Buses, the planning, maintenance and customer care provided by our Road Crews

The Special Educational Needs (SEN) Taxi Escort Contracting Service which is responsible for the provision of Home to School transport via our Taxi Partners with the support of the SEN home based escort team.

Social Care Taxi Escort Contracting Service which is responsible for the provision of Taxi transport requested by social workers and other school and council provisions.

Role Description

e.g. We are looking for a customer planning Co-ordinator to join our dedicated team in the PTS Core team. This role is an opportunity to make a real difference in our vibrant and diverse city.

The main responsibilities of this role:

• We are looking for individuals who can plan, schedule and deliver transport/travel assistance for vulnerable children and adults with special educational needs and/or disabilities, twice daily, in compliance with statutory and legislative requirements.
• As a member of the PTS Planning Team, the post holder will be required to manage the day to day planning operation and implementation of a safe, compliant and cost efficient service for approx 300 home based SEN Passenger Escorts and 160 depot based PTS Bus Drivers and Escorts and ensure the smooth operational running of the PTS Planning function.
• Duties include: planning client centred transport/travel assistance (PTS minibus or contracted taxi), manning service desks during duty hours, responding to daily variations to ensure minimal disruption to the service, maintaining accurate records of daily staff attendance in accordance with the relevant policies and procedures, contribute to the recruitment, training, development and performance management of PTS drivers and escorts Home based and Depot , demonstrate effective administrative and financial management skills and comply/contribute to health & safety management. Please see the Job Profile for full details.
• You should have excellent customer service skills, be well organised and be able to work in a fast moving and very busy office environment therefore we are seeking an enthusiastic and committed individual, highly motivated in meeting the needs of both the employer and the customer.

It is essential that you have:-

Experience of co-ordinating people and planning resources

• Well developed customer service skills
• Are highly organised and efficient
• Empathy and understanding of vulnerable customers with special needs
• Ability to communicate effectively at all levels within a demanding environment
• High level of numeracy and computer literacy
• Knowledge of the Bradford and District geographical area
• Please note: The PTS Planning Office is open from 6.30am until 5.00pm therefore Customer Planning Co-ordinators are required to work within a range of start and finish times to meet operational needs.

How to Apply

If you are interested in joining our team and would like some further information, please contact Richard Eastwood or richard.eastwood@bradford.gov.uk.

Employee Offer

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation.

We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.

The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.