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    • We are looking for someone who thrives in a fast-paced environment, with at least 1 years’ experience of working in a similar role, within luxury hotel.
    • To assist in setting the hotels objectives and future strategies.
    • To manage alongside the departmental managers the departmental budget lines and payroll.
    • Recruit, train, appraise and develop managers and staff.
    • Manor of Groves Hotel Golf and Country Club offers a peaceful and tranquil setting in the Hertfordshire…
    • Extensive hotel experience demonstrating comprehensive knowledge of hotel operations.
    • Proven supervisory experience within the hotel industry is essential.
    • Flexibility to work various shifts as required by hotel operations.
    • Ensure compliance with health and safety regulations and hotel policies at all times.
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    • You’ll be a visible role model for your team, ensuring exceptional service delivery, resident satisfaction, team engagement, and commercial performance.
    • Proficiency with a hotel PMS (Mews strongly preferred).
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    • Previous experience within a 4 or 5-star hotel.
    • Working collaboratively across all hotel departments to ensure a seamless guest journey.
    • Previous senior management experience within a quality hotel, country house hotel or luxury hospitality environment.
    • Free meals whilst on duty.
    • Work closely with departmental managers to identify training needs and development opportunities.
    • Previous experience within luxury hospitality, boutique hotels…
    • Working hours will include, day times, evenings & weekends.
    • Good rates of pay plus tips.
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    • The role carries a competitive salary plus a very generous bonus scheme.
    • Must be used to managing teams of 15+.
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    • Assist the General Manager in overseeing daily operations across the pub, hotel, and wedding venue.
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    • Target rate of pay £37k (including tronc) + additional service charge. *.
    • 50% off food and rooms across all Beckford Group sites.

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Job Post Details

Ramside Hall Hotel logo

Hotel Duty Manager - Ramside Hall Hotel - job post

Ramside Hall Hotel
2.6 out of 5 stars
Durham DH1 1TD
Full-time

Job details

Job type

  • Full-time

Shift and schedule

  • Weekend availability

Location

Durham DH1 1TD

Benefits

Pulled from the full job description

  • On-site parking

Full job description

Ramside Hall Hotel are recruiting for experienced Duty Manager to come and join our team.

Just a 5-minute drive from the historic city of Durham, Ramside Hall Hotel offers 127 luxurious bedrooms and suites, as well as our exclusive Treehouses. With stunning views across 350 acres of beautiful private grounds, two 18 hole Championship golf courses, a luxury on site spa complex, sports entertainment centre, four bars and award winning restaurants, Ramside Hall Hotel is one of the best hotels in the North East of England.

It’s Durham's only silver awarded AA rated and 4 star hotel and features two 18 hole Championship golf courses, a luxury on-site spa complex, four bars and award-winning restaurants.

Ramside is also home to some of the very best restaurants in County Durham, including the famous Pemberton’s Carvery, Rib Room Steakhouse and our award winning Pan-Asian restaurant Fusion.

As the successful Duty Manager, you will be responsible for assisting the General Manager with the day to day operational management of the venue, ensuring all areas of the hotel runs smoothly and effectively.

You will assist with setting a guest focused environment, ensuring that all employees are managed, trained and developed to maintain the correct level of professional skills and knowledge that meets the needs of the business and ensures our guests receive the highest level of service. A significant part of the role will be overseeing the large scale, functions, conferences and events, ensuring every part of the event runs smoothly and goes exactly to plan and the hotels high standard are met. You will play a vital role in ensuring our clients and guests receive the highest level of customer service, so Ramside Hall Hotel is their first choice for their next event or special occasion.

We are looking for someone who thrives in a fast-paced environment, with at least 1 years’ experience of working in a similar role, within luxury hotel. You will have excellent leadership and people skills with previous experience of managing a team.

You will also need exceptional planning and organisational skills, including the ability to meet deadlines, manage multiple projects and prioritise workload. In addition you will have fantastic communication, interpersonal and relationship management expertise, with the ability to develop and maintain strong and effective relationships with a wide range of people.

But most importantly you will have a passion for hospitality, exceeding customers’ expectations and personally making a real difference to their experience.

The position is full time and applicants must be available to work evenings and weekends.

Job Types: Full-time, Permanent

The company reserve the right to close this vacancy prior to the advertised end date should a suitable applicant be found.

Job Type: Full-time

Benefits:

  • On-site parking

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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