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    • Training and development, and room to move within the hotel.
    • Check-in opens at 3:00pm, so you are the person who welcomes guests into the hotel and settles them…
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    • Monitor visitors to the hotel.
    • Inform guests of hotel rates and services.
    • Enforce rules and policies of the hotel.
    • Answer and direct incoming calls.
    • Previous experience in hotel reception and reservations.
    • Managing hotel guest billing, invoices and queries.
    • Welcoming guests and managing hotel check-ins and…
    • As well as being confident and approachable, enthusiasm and energy are essential along with excellent communication skills.
    • Pay is depending on experience.
  • At the Ainsworth Collection, our wonderful team are at the very heart of what we do. We understand the wellbeing and happiness of our team, helps us deliver…
    • Discounted family rates in other hotels in the group.
    • Duties include checking guests in and out, assisting guests with information about the hotel and local…
    • Proven experience as a receptionist or in a similar front desk role within hospitality or hotel environments.
    • This paid position offers an exciting opportunity…
    • Previous experience as a hotel receptionist.
    • Warmly welcome guests on arrival, using their name and ensuring all reservation details are accurate.
    • Hotel reception : 1 year (preferred).
    • Provide information about hotel facilities, services, and local attractions.
    • Forward thinking and problem solving.
    • Showing Guests round the hotel and to their rooms.
    • £26,437 per annum plus benefits and gratuities, OTE approx 30K per annum, full time role *.
    • This is a varied role combining guest services, reservations, administration, compliance, and operational coordination.
    • 30 - 40 hours per week.
    • This a hands-on professional position that would suit a reliable person from a hotel, service or office environment.
    • General housekeeping of shared spaces.
    • A package of up to £30k per annum including a share of non-contractual tronc.
    • Tronc share for this position amounts to appx £3k per annum.
    • Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry.
    • Must be flexible with shifts pattern.
    • You’ll be responsible for carrying out the day -to -day reception duties such as administrative tasks, cleaning duties, serving at the bar and the accurate…

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Hotel Receptionist
The Lake Country House & Spa
Llangammarch Wells LD4 4BS
£10.85 - £13.00 an hour
Part-time, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

£10.85 - £13.00 an hour

Job type

Part-time
Full-time

Shift and schedule

Weekend availability
Every weekend

Benefits

Pulled from the full job description
Annual leave
Employee discount
Additional leave
Company pension
On-site parking

Full job description

About us

Lake Country House Hotel & Spa is an old hunting and fishing lodge set in fifty acres of grounds in the Irfon Valley, mid-Wales. Thirty-two rooms and suites, a spa, a golf course, a fishing lake, and woodland walks from the front door.

We are a small team and an independent hotel, not part of a group. Guests come back year after year, and a lot of them come back because of the people on the desk.

The role

This is not just a desk job. You will be working arrivals through dinner service, and we would far rather you were up and about than sat behind the desk waiting to be approached. Out in the lounges, looking after guests, welcoming people in and making sure they have what they need.

Check-in opens at 3:00pm, so you are the person who welcomes guests into the hotel and settles them in. Alongside that you will be checking guests in and out, taking bookings and enquiries by phone and email, handling billing and payments, looking after guests through their stay, and being the point everyone turns to when something needs sorting.

The role also asks for flexibility beyond the desk. You will do some bar work and some lounge service: getting guests drinks, taking orders, and serving afternoon tea. We are a small team and the evening pulls everyone in the same direction, so we need someone happy to step across rather than stay behind the desk. We will train you in all of it.

In a hotel our size that means no two days are the same. You will be booking a table one minute and finding someone a set of walking directions the next. If you want a desk where the job is only ever one thing, this is not it.

Hours

3:00pm to 9:00pm, 4 days a week.

Saturday and Sunday evenings are both required. Weekends are when the hotel is at its busiest, so this shift does not work without them.

The remaining 2 days are negotiable and we will agree a set pattern with you.

There is the opportunity to pick up a 5th day if you want the extra hours and you are flexible about the work you take on.

Pay

You will be paid at the National Minimum Wage or National Living Wage rate for your age: currently £12.71 an hour for ages 21 and over, and £10.85 an hour for ages 18 to 20.

Share of Tronc.

What we are looking for

Genuine warmth and a welcoming, friendly nature. That is the main thing.

Calm under pressure, able to multitask and think on your feet.

Real care and empathy when you are talking to people, and the patience to properly understand what someone needs.

Attention to detail matters a great deal here. Taking down the small things, recording them accurately, and making sure messages get passed on. Confidence on the phone and in writing is just as important.

You will need to be available on both Saturday and Sunday evenings. The shift moves between the desk, the bar and the lounge, so we are looking for someone who enjoys that rather than someone who wants to stay at the desk all evening.

Welsh language skills are welcome but not required.

Benefits

22.4 days' paid holiday a year, including bank holidays. Workplace pension. Training and development, and room to move within the hotel. A country house setting with spa, golf and grounds on your doorstep.

Job Types: Full-time, Part-time

Pay: £10.85-£13.00 per hour

Benefits:

  • Additional leave
  • Company pension
  • Employee discount
  • On-site parking

Work Location: In person

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