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    • Friends and family hotel stay discounts.
    • Have your previous roles been in a hotel/resort of a similar size (150 rooms plus)?
    • Ensure team are fully conversant with facilities, service and special promotions offered by the hotel and pass this information on to the guest whenever the…
    • Deal with all hotel reservations, cancellations and adjustments.
    • Check guests in, issue room keys, provide information on hotel services and room location.
    • Ensure effective room management, maximizing total room sales potential within the hotel.
    • To continuously promote sales within Reception and across the hotel up…
    • This role is full time working Tuesday to Saturday.
    • Answer incoming phone calls with professional phone etiquette, providing clear information about spa…
    • Assist guests with information about the hotel, spa and local area.
    • Work closely with colleagues across all hotel departments to ensure a seamless guest…
    • Checking in and out our hotel guests.
    • Taking reservations for the hotel and restaurant.
    • Checking guests out (sad times but they often come back to our loving…
    • Preferred: Guest services or hospitality experience, including hotel experience, is advantageous; being bilingual or multilingual can also help you support…
    • Experience in a similar role or as a receptionist in a 4-star hotel or above is desirable but not essential.
    • Benefits: Working in a beautiful quayside location…
    • Welcome customers and visitors in a professional, friendly manner.
    • Answer and direct incoming phone calls.
    • Raise job cards accurately and efficiently.
  • View similar jobs with this employer
    • Incredible discounted hotel stays for you, friends and family.
    • To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on…
    • Carry out general administrative duties, including hotel banking.
    • Manage hotel bookings accurately and efficiently, ensuring reservations are recorded and…
    • The successful receptionist will be passionate about customer service and ideally have experience from a hospitality setting, within a receptionist role.
    • Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
    • Experience in a guest-facing, receptionist, or front of house staff role is helpful but not essential.
    • Create Exceptional Guest Experiences at Lainston House.

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Job Post Details

Britannia hotels No2 Limited logo
Receptionist
Britannia hotels No2 Limited
·
2.2
Aviemore PH22 1QN
Full-time
Apply now

Job details

Pay information not provided
Referral programme, Employee discount, Company pension
Full-time
Aviemore PH22 1QN

Full job description

Coylumbridge

Location: Aviemore, PH22 1QN, United Kingdom

Address: Inverness-shire

INDHP

We're seeking a Receptionist to join our team at The Coylumbridge Hotel, a well-established resort offering a spa, dining, pools, and more. This family-friendly hotel is conveniently located near the A9 and close to towns like Aviemore. We also offer staff accommodation, making it an ideal workplace for those seeking work away from the large cities.

Benefits include:

  • An attractive salary
  • Career development opportunities throughout the UK
  • Significant staff discount rates when staying at one of our 60 hotels in the UK
  • 50% discount off food and drink if staying at one of our hotels
  • Friends and family hotel stay discounts
  • Reduced membership at our Leisure clubs
  • Free meals on duty (when applicable)
  • Employee referral scheme
  • Auto enrolment pension scheme

Your duties will include:

  • Welcoming guests and checking guests in and out on front of house system
  • Advising guests and visitors about the facilities on site.
  • Being the point of contact for our guests during their stay
  • Answering the telephone, making reservations, taking payments, reconciling the shift and balancing floats.

The successful candidate will be organised, punctual and well presented, with excellent communication and customer service skills. Previous Front of House or customer facing experience would be advantageous. Experience using Opera Cloud PMS would be beneficial but is not essential as full training will be provided.

We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.

Application question(s):

  • Have you worked successfully as a Receptionist before, using Opera Cloud?
  • Have your previous roles been in a hotel/resort of a similar size (150 rooms plus)?
  • Do others see you as a great communicator, including in challenging situations?

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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