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    • Ensure compliance with hotel policies and procedures.
    • Proven experience in hotel reception or customer service roles.
    • Hotel Receptionist : 1 year (preferred).
    • You’ll bring strong computer skills, confidently navigating hotel reservation systems and Microsoft Office.
    • Job Type: Part-time & Full-time | Permanent | 3 or 5…
    • As part of our Front Office Crew Member, you'll be the first and last smile our guests see - creating warm welcomes, smooth check-ins. and fond farewells.
    • Monitor visitors to the hotel.
    • Inform guests of hotel rates and services.
    • Enforce rules and policies of the hotel.
    • Answer and direct incoming calls.
    • Welcome guests to the hotel, assist with checking them in and out of the hotel, and be a friendly point of contact throughout their stay.
    • Assist guests with information about the hotel, spa and local area.
    • Work closely with colleagues across all hotel departments to ensure a seamless guest…
    • Welcoming our guests to the hotel in a friendly and helpful manner, assisting with varied guest requirements, from check-in to check-out, ensuring excellent…
    • You will ensure the reception area and all public areas are well presented and at the expected cleanliness of the hotel.
    • You will perform basic cashier duties.
    • Successful candidates will benefit from previous hotel experience using Opera.
    • Our receptionists are attentive, welcoming and are often the first person a guest…
    • At least one year's hotel reception experience.
    • Providing helpful information about the hotel, its facilities and the local area.
  • At the Ainsworth Collection, our wonderful team are at the very heart of what we do. We understand the wellbeing and happiness of our team, helps us deliver…
    • Hotel reception : 1 year (preferred).
    • Provide information about hotel facilities, services, and local attractions.
    • Forward thinking and problem solving.
    • Incredible discounted hotel stays for you, friends and family.
    • To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on…
    • Welcome customers and visitors in a professional, friendly manner.
    • Answer and direct incoming phone calls.
    • Raise job cards accurately and efficiently.
    • We are looking for a warm, professional and service-minded Front of House Receptionist to create an exceptional first impression within a premium commercial…

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Job Post Details

Reception Supervisor
Future Inn Plymouth
Plymouth PL6 5ZD
Full-time

Job details

Pay information not provided
Employee discount
Full-time
Plymouth PL6 5ZD

Full job description

We are a small group of 4* hotels based in South Wales and the South West of England. We have 3 hotels altogether based in Cardiff Bay, Bristol City Centre and Plymouth. All of our hotels offer large comfortable Canadian beds, conference and meetings centres and bespoke individual restaurant and bar areas.

Our hotels offer a wide range of amenities to cater for both corporate and leisure guests; we have developed an excellent reputation within our locations boasting 4* hospitality at an affordable rate – our exceptional returning guest rate is testament to our staff and hotels.

Working at Future Inns offers a varied daily schedule; no two days are the same. With a variety of functions from small business meetings to large scale weddings; live events, a business guest wishing to just get their heads down or a group of friends wanting to celebrate a special occasion. All of our team members are key to making sure these things happen without a glitch!


All staff within our company are offered the following benefits:

  • Generously discounted stays in any of our hotels
  • Comprehensive training programme designed to unlock your potential
  • Food on shift
  • 50% Discount on food for you and up to 3 guests in any of our restaurants
  • Opportunity to win Staff of the Month
  • Pay Bonus for Long Service
  • £150 for referring a friend to work with us

The Role

We are currently looking for a Reception Supervisor and Duty Manager. You will be reporting directly to the Front of House Manager and have responsibility for the staff and department when on shift. In addition to this you will also be nominated to undertake Duty Manager responsibilities as per your rota when required. You will be the first point of contact for all guests, delegates and contractors when entering or contacting our hotel so excellent customer service skills and a professional aptitude is essential. Your experience in a Front of House setting using property management systems will be indispensable alongside your calm approach when dealing with issues that arise without notice.

You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently.

Our hotels and Conference Centres are busy establishments, therefore this is very much a hands on role.

If you are interested in this position please submit your CV online

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