housing manager jobs

Shape the future of third-party housing management at Midland Heart

Midland Heart is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. We're creating a new specialist role to strengthen oversight of our third-party managed portfolio, with laser focus on managing agent performance, data compliance and service quality across a geographically dispersed estate.

This role will suit a commercially minded property professional who enjoys operating as the intelligent client — setting expectations, challenging delivery and holding partners to account.

Why this role is different

This isn't a business-as-usual housing management role. As our 3rd Party Agency Manager, you'll:

Have strategic oversight, from property handover to strategic disposals, of a growing portfolio of circa 2,000–2,500 residential and commercial properties dispersed over the East and West Midlands.

Lead relationships with around 100 external managing agents, managing, assuring and constructively challenging third-party performance against contracts and driving continuous improvement.

Lead and develop a newly formed specialist team.

Ensure Tenants remain at the heart of service delivery, ensuring compliance, value for money and driving improvements in Tenant Satisfaction Measures.

Our ideal candidate? We're seeking a property management professional who can balance strong commercial oversight with a tenant-first mindset. Your application will demonstrate:

ATPI (Associate of The Property Institute) Qualified or demonstrable experience of private property management.

Proven experience of all matters relating to private residential and/or commercial leasehold management including its legislative context and policy framework.

Experience of leading, managing and developing a geographically dispersed operational team.

Commercial acumen, with experience managing budgets and delivering value for money.

A track record of improving services and customer satisfaction.

The confidence to challenge, influence and make evidence-based decisions, whilst maintaining effective, professional relationships.

As a Smart Working organisation, you can expect to work from a Midland Heart site 3 days a week, with 2 days working remotely from home. To successfully deliver this role, you must be willing and able to travel across a dispersed portfolio to meet with your team, Contractors, Managing Agents and to attend AGMs.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Assessments for the role are planned to take place in January 26 at our Birmingham, Bath Row office.