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    • Level 4 housing management qualification.
    • Experience within a YMCA, housing association, homelessness charity, or supported housing provider.
    • Some experience with housing association, public sector or not-for-profit environments would be an advantage.
    • You will have experience of leading organisational…
    • You will drive key initiatives that support the wider housing and homelessness agenda.
    • You’re an experienced leader with a strong track record in managing…
    • Strong knowledge of welfare benefits, arrears recovery processes, housing legislation and tenancy management.
    • Experience within income management, rent arrears…
    • One full-time Manager to oversee the operations of our support housing scheme in Bridgend on a Permanent basis.
    • Produce concise, accurate written reports.
    • Substantial experience managing complaints within the social housing, supported housing or housing association sector..
    • Responsible for delivering the Get Living promise by driving an excellent resident living experience that is positive and effortless.
    • Have experience of intensive housing management within supported or social housing, ideally involving people affected by domestic abuse.
    • Experience of working with housing management or CRM systems, ideally OmniLedger Pyramid, within supported housing, social housing, homelessness, or a related…
    • A minimum of two years' experience within the housing sector, with a strong understanding of housing services.
    • Strong analytical skills and attention to detail.
    • You’re an experienced housing or benefits professional with significant expertise in Housing Benefit, supported housing regulation and compliance.
  • View similar jobs with this employer
    • Ideally minimum of 2 years' experience in accommodation management, preferably within the student housing or hospitality sectors.
    • 4 times Death in Service.
    • You'll lead and performance manage a remote team of 7–10 Specialised Supported Housing Officers (SSHOs) delivering the MOJ CAS3 contract across your region.
    • You will have experience of managing complex needs, substance misuse and/or housing services.
    • Given Emerging Futures operate a dispersed housing model you will…
    • Social, supported or wider housing-sector experience (Desirable).
    • Experience of housing management or other business-critical operational systems (Desirable).

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head of housing
Resident Manager
Beckton House
·
2.3
Nottingham NG9
£27,500 a year
Full-time

Job details

£27,500 a year
Life insurance, Cycle to work scheme
Full-time
Monday to Friday
Nottingham NG9

Full job description

Are you a people-person with a flair for organisation and a love for creating a vibrant place for residents to live? If so, our Resident Manager role with Fresh could be the right opportunity for you!

Working at Beckton House, our brand new Student Accomodation opening to students September 2026, the Resident Manager will have the opportunity to combine their passion for people with helping senior management run the sites day-to-day functions of the building.

As Resident Manager, you’ll be part of a ‘go to’ team for the residents. You will be responsible for compiling reports and supporting with administrative processes, as well as ensuring the property remains a beautiful and inviting space to live.

This role offers full-time hours of 37.5 per week, working Monday – Friday 9am-5.30pm

About you:

We’re looking for an energetic and professional individual with proven experience in a similar role. If you're someone who thrives on tackling challenges and ensuring customer satisfaction, we'd love to hear from you. You should have a strong background in administration, but above all, a genuine passion for what you do.

Benefits of working at Fresh

We offer:

  • A dedicated Training team to assist you with development of your on-job training.
  • A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
  • An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
  • Health cash plan to contribute to everyday healthcare expenses.
  • Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
  • Stay active and take advantage of our cycle to work scheme.
  • Access to exclusive shopping discounts to help your money go further!
  • Life Insurance for peace of mind

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!

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