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Job Post Details

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Support Analyst - job post

Heathrow
3.9 out of 5 stars
London•Hybrid work
Full-time

Location

London•Hybrid work

Benefits

Pulled from the full job description

  • Annual leave
  • Private medical insurance
  • Work from home

Full job description

Heathrow is a city within a city, through which millions of passengers travel every year. In Operational Planning, our goal is to give passengers the best airport service in the world, in an environment where change is constant.

Join us and you’ll become part of an exciting and fast-paced team that keeps the airport running smoothly. Whether it's using data and strategy to predict and plan for events, responding to unexpected disruptions, or working closely with Airport Operations Control and airlines to optimise flight schedules and reduce delays, you’ll make a real difference to the experience of countless passengers.

Together, we’re responsible for creating the right planning proposition, from defining roles to building rosters, and delivering an effective plan every day. It’s about understanding our capacity and making best use of it. And about evaluating our performance every day, so we can continuously improve. Every day will test your skills and give you the opportunity to make your mark at one of the busiest airports in the world. Join us and discover a one-of-a-kind career.


This role involves working with a wide range of information and data from across many internal and external operational functions to get to one version of the truth. You will work and engage with APOC, Baggage, Services and Security and other functional teams in a collaborative manner.

Your position will be key interfacing with APOC, Baggage, Services and other Heathrow and key stakeholder tactical planning teams to document and design their data and tool needs leading to the planning and rolling out of tools and processes. An average day will be diverse and offer an opportunity to learn a multitude of technologies. You will be responsible for resolving a variety of requests working with the various teams. This role is suited to an individual who is a keen trouble shooter and enjoys taking a problem and owning it through to resolution.


  • Developing logic driven problem solving and the ability to manage complexity, exercising good judgement and working on own initiative.
  • Coordinating and contributing to requirements gathering workshops to understand what is required and why.
  • Using data visualisations to explain analytical findings, explore the data and create compelling reports and insights.
  • Ensuring that the key benefits of any proposed change are identified and that these are prioritised over nice-to-haves.
  • Working collaboratively with the team and build and maintain strong relationships with internal and external partners.
  • Supporting with change control aimed at developing, extending, or improving the new/existing service

  • Strong analytical and problem-solving skills
  • A team player with self-confidence, assertiveness, and personal motivation
  • Ability to work in a fast-paced, high growth environment, and taking ownership of tasks to meet tight deadlines
  • Excellent communication skills, both written and spoken, and comfortable liaising at all levels within a business
  • Strong organisational skills, with the ability to formulate clear and concise documentation, reports, and presentations
  • Strong working knowledge of Microsoft Office applications, including SharePoint

Ideally, you’ll also have:

  • Experience with PowerBI. .
  • Intermediate level of data visualisation, data wrangling, and data storytelling.
  • Experience of working in a support role within a data and reporting environment

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

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