information technology jobs

L2 Ops Centre Network Engineer, Assoc Manager / Specialist

UK (London)

Salary: Competitive salary and package (Depending on level of experience)

Locations: London (must be willing to travel to client sites throughout the UK on an ad hoc basis)

Accenture are partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure. To support this endeavour, we’re building a high-performance compute operations team in London.

Our work will be sensitive, secure, 24x7 and on the most up-to-date high density compute stacks available. Shift teams will be setup and operate 24x7 and successful candidates working on shift will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota.

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Key Responsibilities:

• Manage network and firewall security.
• Troubleshoot network connectivity incidents (this includes routing, switching and security).
• Build, configure and maintain network infrastructures as per best practices.
• Identify service improvements to reduce risk and improve stability.
• Producing high quality implementation scripts, test plans and change controls for all network changes
• Respond to real-time alerts and dashboards for networking resources to detect service-impacting events.
• Perform initial triage and isolation for incidents following established runbooks and procedures.
• Document incidents, actions, and outcomes accurately in the incident management system.
• Support service delivery and SLA compliance
• Ensure thorough shift handovers documenting operational status and ongoing incidents.
• Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues.
• Develop and refine troubleshooting guides, runbooks, and knowledge base articles.
• Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems.
• Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements.
• Mentor L1.5 Engineers to support skill development and knowledge sharing.
• Participate in shift rotations and on-call schedules as required.
• Eligibility for UK Government security clearance

Required Skills:

• Working knowledge of network security including firewall configuration and security policy management.
• Working knowledge of networking protocols and an understanding of EIGRP, BGP, OSPF, and IP multicast.
• Management of LAN/WAN environments including device protocols and communication standards, such as Juniper, Arista or Fortinet
• Administration of Firewall systems such as FortiGate, Palo Alto Juniper, and Checkpoint
• VPN and Remote Access solutions
Associate level Network certification (CC
• , JNCIA or equivalent)
• Working knowledge of Implementing and supporting large corporate or data centre networks preferably in a multi-client, service provider environment.
• Experience in incident management, advanced troubleshooting, and operational best practices. Advanced network troubleshooting 2+ years of routing protocols (OSPF, BGP)
• Scripting for automation (Python, Bash)
• Familiarity with ITSM, Agile methodologies and tools eg ServiceNow, Jira

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