We have a fantastic opportunity for an inquisitive and technically-minded person to join our innovative Tech Team! You’ll be working directly on our award winning eCommerce Fulfilment Software Platform, collaborating closely with our experienced Development team to ensure we deliver the highest quality solutions and advice to our clients and internal teams.
What you’ll be doing…
You’ll be the main point of contact for internal issue resolution, proactively performing analysis on recurring issues and skillfully escalating these insights to our software development pipeline for timely fixes.
In addition to this, you’ll be the core link to our Client Services team, working closely with them to ensure they have the essential tools and platform understanding needed to advise clients effectively.
A key part of your responsibility will also involve diving into the data to understand the type and frequency of issues, creating vital reports that drive strategic improvements and communicating system fixes back to all key stakeholders.
Who are we?
We’re a trusted fulfilment partner for hundreds of eCommerce brands, not only in the UK but internationally. Since 2010 we’ve grown our HQ here in Northampton, and have also put down roots in America, Australia, Canada and Europe. Our team is fast, supportive, and proud of the work we do.
Why work for us?
- Salary - £31K - £33K DOE
- Enhanced maternity pay
- 33 days holiday and 5% matched pension
- Free on-site parking, electric car changing points, excellent bus links, bike shelters
- Zen Den - a dedicated, quiet space to relax, unwind, meditate, or reflect
- Mental Health Support - we have a team of trained Mental Health First Aiders, to support you when you may need it
- Healthshield - GP anytime, cashback for prescriptions, optical, dental…
- Enhanced company sick pay
- Cycle to work scheme
- Life assurance
- Christmas and Summer parties, quarterly team lunches
- Please note this role is located at our Northampton office, with the option to 1 day WFH per week
We know that great people learn new things quickly, but we would love it if you have the below experience / skills…
- Previous experience in a technical support role
- You’re an excellent communicator with great interpersonal skills
- You’re comfortable with monitoring systems and server logs
- Handling multiple queries and issues at once doesn’t faze you
- You’re analytical and have the ability to identify relevant data and logically interpret patterns and trends
- If you have previous experience supporting a web based platform this would be highly beneficial
Our hiring process…
- To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CV’s
- If you’re shortlisted , you’ll have a telephone interview with Steph from our recruitment team
- You’ll have an interview or two on-site with Alex, from our Tech Team & Steph
- You get offered the job & start your amazing new role with J&J!
At J&J Global Fulfilment, we welcome and value diversity. We believe in fair hiring practices and are dedicated to considering all candidates equally, regardless of their race, colour, religion, gender, national origin, age, sexual orientation, disability, or any other protected status.
Should you require any reasonable adjustments for the role or interview process please let us know and we’d be happy to discuss these with you.
#INDSJ
