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Job Post Details

Quality & Compliance Care Manager
JEWEL HOME CARE LTD
Leicester LE3
From £29,000 a year
Permanent

Job details

From £29,000 a year
Company pension, On-site parking
Permanent
Leicester LE3

Full job description

NOW HIRING: Quality & Compliance Care Manager

Company: Jewel Home Care Ltd

Location: Leicester

Job Type: Full-Time

Salary: Competitive (dependent on experience)

Start Date: ASAP

About Jewel Home Care Ltd

Jewel Home Care Ltd is a compassionate and forward-thinking provider of high-quality domiciliary care

services. We are committed to delivering safe, effective, and person-centred care that supports individuals to live

independently and with dignity in their own homes. As our services continue to grow, we are seeking an

experienced Quality & Compliance Care Manager to lead on quality assurance, governance, and regulatory

compliance across the organisation.

The Role

The Quality & Compliance Care Manager is responsible for ensuring the highest standards of care delivery and full

compliance with all relevant legislation and regulatory requirements, including CQC standards. You will lead audits,

develop and implement policies and processes, oversee safeguarding, investigate incidents, and drive continuous

improvement to ensure excellent, person-centred care.This is a key leadership role requiring strong regulatory

knowledge, attention to detail, and the ability to inspire and support care teams.

Essential Responsibilities:

Quality Assurance & Compliance:

  • Ensure compliance with CQC regulations, the Health & Social Care Act 2008, and internal policies
  • Lead and manage internal audits, inspections, and quality monitoring
  • Prepare for and manage CQC inspections and action plans
  • Report on quality metrics and compliance performance

Clinical Governance & Risk Management:

  • Lead serious incident investigations and safeguarding concerns
  • Identify learning outcomes and implement corrective actions
  • Advise senior management on quality, safety, and risk issues

Leadership & Staff Support:

  • Provide strong leadership to care and office teams
  • Support staff through supervision, appraisals, and performance management
  • Contribute to rota planning to ensure safe staffing and skill mix
  • Deliver training and ongoing support to promote best practiceService Improvement:
  • Develop and implement quality improvement plans
  • Review and update policies and procedures
  • Embed a culture of continuous improvement and accountability

Client Focus:

  • Ensure care plans reflect individual needs, wishes, and outcomes
  • Promote dignity, independence, and person-centred care
  • Maintain high standards of service user and family engagement

Essential Skills & Attributes:

  • Strong leadership and people management skills
  • Excellent auditing, analytical, and problem-solving abilities
  • Outstanding written and verbal communication skills
  • Calm, resilient, and confident in managing challenging situations
  • High attention to detail with a passion for quality and compliance
  • Proficient IT skills, including quality management systems and reporting tools

Knowledge & Experience:

  • Significant experience in a senior role within health or social care
  • Proven track record in quality assurance, auditing, or compliance
  • Strong understanding of:

◦ CQC requirements

◦ Safeguarding legislation and best practice

◦ Mental Capacity Act (MCA)

◦ Deprivation of Liberty Safeguards (DoLS)

◦ Experience within domiciliary care services is highly desirable

Qualifications (Essential or Desirable)

  • NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care (or equivalent)
  • Background in Health & Social Care, Healthcare Administration, or related field

Why Join Jewel Home Care Ltd

  • Opportunity to shape and lead quality standards across a growing service
  • Supportive leadership team committed to excellence
  • Meaningful role making a real difference to people’s lives• Career progression and professional development opportunities

Job Type: Permanent

Pay: From £29,000.00 per year

Benefits:

  • Company pension
  • On-site parking

Ability to commute/relocate:

  • Leicester LE3: reliably commute or plan to relocate before starting work (required)

Experience:

  • Health Care: 3 years (preferred)

Licence/Certification:

  • NVQ/QCF Level 5 Health & Social Care (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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