investigation manager jobs

Do you thrive in a fast-paced operational environment where technical coordination, data accuracy and stakeholder collaboration are critical?

We are seeking a proactive and technically minded Technical Coordinator to play a vital role in supporting the safe, compliant and effective manager of water systems.

Working closely with operational teams, regional managers and specialist functions, you will play a key role in resolving technical issues, coordinating work activity and supporting performance across the region.

This is an excellent opportunity for someone with strong organisational skills, a good technical understanding of water operations and a passion for delivering high standards of service.

​Key Responsibilities

• Support Regional Managers in resolving complex customer complaints by working collaboratively with internal teams such as Wholesale Service Desk, Asset Management and Modelling.
• Provide operational and technical support to Water Distribution teams, including advice on non-routine or technically challenging work.
• Assist in the investigation of network failures, contributing to solutions that reduce repeat incidents or technically challenging work.
• Assist in the investigation of network failures, contributing to solutions that reduce repeat incidents and customer impact.
• Support the planning and coordination of capital and planned maintenance works, ensuring activities are resourced appropriately, and delivered efficiently.
• Review and support operational method statements (OM) to improve safety, efficiency and effectiveness.
• Track and report on regional flushing, change programmes and surveys, ensuring progress updates are accurate and timely.
• Assist with auditing and assurance activities, ensuring compliance with required standards and timescales.
• Ensure operational data is accurate and kept up to date including Maximo work orders and performance records.

What we are looking for:

• Experience working in a water, utilities, engineering or operational environment.
• A good understanding of water distribution networks and operational processes (or the ability to develop this quickly).
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence working with data, systems and reports, with a high level of attention to detail.
• Excellent communication skills and the ability to work effectively with a wide range of stakeholders.
• A proactive, solution-focused mindset and the ability to work well under pressure.

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We want to be the water company people want to be supplied by and want to work for.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

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What can you expect from your recruitment?

• To apply for this position, please submit your CV on our career’s website.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

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If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

Circa £42,000 plus a standby payment of £2,400

Job Types: Full-time, Permanent

Pay: £42,000.00 per year

Work Location: Hybrid remote in Lewes (East Sussex)