it assistant jobs

L3 Information Communications Technician with ProperGeeks Ltd

Weekly Working Hours: 37.5 Monday – Friday 9-5, Occasional Saturdays

About the Company:

Established in 2008, ProperGeeks is based entirely on the Wirral, and we cover all CH postcodes. We offer a mobile service covering Wirral and Ellesmere Port and a shop-based service from our Leasowe Road store and workshops in Wallasey Village. We also offer a 'Remote Support Desk' facility from our Leasowe Road premises. As well as repairs and support, we retail PC’s, laptops, accessories, ink and peripherals.

We have over 30 years experience in repairing computers and laptops and we only employ skilled staff who are competent to handle computer problems, skilfully and quickly. Every aspect of our business is client focused and we have an excellent reputation for great customer service and professionalism.

Job Description:

We're looking for somebody to join our small team of IT engineers / hardware salespeople based at our Wallasey Village store and workshops. You will ideally be experienced (or self-taught) or somebody with a natural aptitude towards all things IT. We offer full on and off-site training to the right individual.

The role will entail troubleshooting hardware and software issues on Windows and Mac-based personal computers and devices, diagnosing and repairing those issues and communicating with our domestic and business customers in order to maintain our excellent customer service standards and to ensure healthily and on-target margins. The role is customer facing and will also involve sales of our retail hardware stock, computer accessories and printer ink.

Customer service experience is also desirable but most of all, we're looking for somebody competent and professional who can work as part of a small, dedicated team committed to delivering excellent service in everything that we do.

Duties and key responsibilities

• Diagnosing failure with Windows and Mac personal computerised devices
• Selling our range of hardware, software, printer ink and accessories
• Dealing with customers over-the-phone and in person
• Repairing software and hardware issues on Mac and Windows operating systems
• Operating our sales / repair / accounts package to ensure correct system compliance

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Desirable:

• Knowledge of Microsoft Office products & Office 365.
• Installing Windows and Mac based operating systems on to customer’s devices
• Understanding of basic networking, IP configuration, and troubleshooting connection issues.
• Able to use basic NTFS & FAT file systems for safe and secure data handling and backup.
• Basic understanding of data security and data security software.
• Knowledge of internet, network and cloud security, firewalls and antivirus products.
• Ability to communicate with customers and explain our products, services, and service philosophy
• It would be an advantage if the applicant has a working knowledge of PC hardware (PC builds, hardware troubleshooting & diagnosis of common hardware issue). A desirable extra skill would be an ability to disassemble laptops, install components and software as well as reassembly, testing and operating effective quality control.

Skills Required:

• MS Office
• Understanding of data storage, backup and transfer
• Understanding of key PC components and how to troubleshoot those, replace those and diagnose issues on those
• Ability to communicate well with customers on the phone and in person
• Ability to sell or to develop sales skills
• Ability to work in a small team and to make contributions to our overall performance standards
• Work with a collaborative and friendly team
• Gain hands-on experience with a variety of technologies and systems

Personal Qualities:

• Excellent telephone manner & customer facing skills
• Enthusiasm to learn and progress
• Good problem-solving skills
• Good time management skills

Future Prospects:

Full time permeant position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information

Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal, and professional standards.
• Support the information systems needs for your business.

We kindly request that applicants answer the screener questions independently, without the assistance of generative AI, to ensure your authentic voice and qualifications are represented.

IND123

Job Type: Apprenticeship

Pay: £16,000.00 per year

Application question(s):

• Have you built or taken apart a PC before?
• Do you drive or take public transport?

Education:

• GCSE or equivalent (preferred)

Location:

• Wallasey CH45 8NY (preferred)

Work Location: In person