Facilities Helpdesk Administrator
We are Reactive Zero Two and we provide repair and project services to some of the UK’s leading retail, hospitality and logistic businesses. With a breadth of services in house utilising our own tradesmen, resources and plant, we are able to help our customers out whatever their maintenance, emergency or project needs are.
Our team is friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality service we deliver to all of our customers.
Join our team as a Help Desk Administrator
Join our team to ensure that all duties of the FM Help Desk are performed to a high standard in a pleasant, willing, and professional manner. The role is to assist and support the management team in maintaining partnerships with our clients to deliver our high-level maintenance services.
Your Key Responsibilities
- Monitoring mailboxes
- Logging and following up of Emergency call out orders
- Ensuring all the jobs from evenings and weekends are tied up and dealt with
- Answering high volume inbound calls and assisting customers with specific inquiries and job bookings
- Uploading jobs on Big Change/job watch work system
- Update worksheets with changes and statuses of each customer job
- Managing client portals
- Ability to prioritise own workload and meet deadlines
- Providing clients with updates on progression of works
- Providing business support to all areas when required
- General Office upkeep
- Arranging parking on the request of engineers
- Any other work as assigned by manager
- Liaise with engineers to book follow on jobs for customers
You will have;
- Experience in maintenance or general helpdesk functions. All experience levels are welcome.
- Excellent Communication Skills
- Ability to work as part of a team
- Good organisational skills.
- Knowledge of the Big Change/job watch work system is ideal.
What’s on offer
- £29,000 base salary.
- 9am to 5pm role
- Permanent position with the company
- Pension scheme
- Uniform provided
- Employee Discounts Scheme available
- Be part of a friendly and dedicated team
- 28 Days Annual Leave rising with service
Job Type: Full-time
Pay: £29,000.00 per year
Benefits:
- Casual dress
- Company events
- Employee discount
- On-site parking
Work Location: In person
