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    • The role combines aspects of business analysis, systems analysis, and project management.
    • Your first project could be working on functionality to help a…
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    • Salary Search: Business Analyst salaries in Leeds
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    • Build and maintain strong relationships with clients, understanding their business needs, and proposing tailored IT solutions.
    • Support business stakeholders to understand problems and shape solutions that deliver measurable business value.
    • Designing user experiences and design thinking.
    • Experience gained in translating business requirements into solutions and select down process.
    • Architects are supported by project managers and business…
    • Work closely with business users to maximise the functionality of Unity and make business processes as efficient as possible.
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    • Audio and voice evaluations: Rate AI-generated speech on naturalness, pronunciation, and how closely it matches a target voice.
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    • Audio and voice evaluations: Rate AI-generated speech on naturalness, pronunciation, and how closely it matches a target voice.
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    • Audio and voice evaluations: Rate AI-generated speech on naturalness, pronunciation, and how closely it matches a target voice.
    • Confident communicator with a talent for turning technical concepts into business value.
    • Collaborate & Advise - work directly with stakeholders to understand…
    • Tangible Ownership: Drive meaningful outcomes across product squads and business initiatives for one of Europe's leading off-price retailers.
    • Significant experience managing complex, cross-functional programmes or large-scale business change projects, coordinating business, operational and technical…
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    • Audio and voice evaluations: Rate AI-generated speech on naturalness, pronunciation, and how closely it matches a target voice.
    • Eque2 provides specialist software for the construction and housebuilding sectors, helping businesses manage everything from estimating and financial management…
    • Experience as a business analyst or product owner for Salesforce or a comparable business system, owning a backlog and roadmap.
    • Proven hands-on experience delivering data migrations within ERP, finance software or business systems implementations.

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Job Post Details

Service Delivery Analyst
SecHorizon Technologies Pvt. Ltd
Havant PO10
£181.98 - £280.00 a day
Fixed term contract

Job details

£181.98 - £280.00 a day
Fixed term contract
Havant PO10

Full job description

  • Customer Service: Support innovative changes to anticipate and satisfy customer needs.
  • Service Transition: Clarify service requirements and ensure successful transition to live service.
  • Relationship Management: Work with business and IT stakeholders throughout delivery.
  • Operational Security: Ensure continued safety, security, and integrity of IT services.
  • Supplier Management: Maintain accurate compliance and continuity management data.
  • Service Improvement: Support continual service improvement activities and service review meetings.
  • Compliance: Ensure compliance with audit and regulatory requirements.
  • Incident Management: Support major incident resolution and manage escalations.
  • Service Level Agreements: Prepare service reports and communications tailored to different audiences.
  • Cybersecurity: Help protect against cyberattacks and data loss by following standards and instructions and reporting risks and incidents.
  • Service Delivery Manager: Regular meetings to discuss status, issues, and progress.
  • Customers: Engage as necessary to provide updates and gather requirements.
  • Service Delivery Partners: Collaborate to ensure effective service delivery across business units and group IT.
  • DevOps Technical Team: Work closely to resolve technical issues and implement improvements.
  • DevOps Technology Manager: Ensure compliance and alignment with IT strategy and policies.
  • Service Delivery Suppliers and Partners: Collaborate to ensure effective service delivery across the internal IT team and suppliers and partners
  • Business Knowledge: Understanding of IT services and disciplines, with an opportunity to learn about the energy sector and SSE’s business.
  • Technical Skills: Knowledge of IT Service Management and ITIL standards, experience with the ServiceNow toolset.
  • Personal Attributes: Customer-focused, self-motivated, resilient, flexible with a ‘can-do’ attitude, and strong influencing skills.
  • Communication Skills: Strong written, verbal, and facilitation skills, with the ability to prepare tailored service reports and communications.
  • Impact and Decision Making
  • Impact: No direct line management responsibility. Works with the Service Delivery Manager on 10-20 projects annually.
  • Decision Making: Decides when to escalate issues and supports major incident resolution. Prepares service reports and maintains compliance records.

Job Type: Fixed term contract
Contract length: 8 months

Pay: £181.98-£280.00 per day

Work Location: In person

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