it manager jobs
Technical Team Leader (M365)
Urgently neededDoherty AssociatesLondon WC1V 7BD- Sick pay
- Employee assistance programme
- Company pension
- Private medical insurance
- Our customers operate predominantly in the professional and financial services sector, including leading private equity and top tier law firms.
IT Manager
Urgently neededNewNotre Dame SchoolCobham- Referral programme
- Employee discount
- Sick pay
- Bereavement leave
- Life insurance
- Free parking
Often responds in 1 day1 hire made in the past 30 days- Set and deliver the School’s IT strategy, aligning technology, infrastructure, data protection compliance, and budgets with the needs of the Senior and Prep…
IT Manager
Urgently neededBilling Finance Ltd.Northampton NN3 9EX- Sick pay
- Employee assistance programme
- Free parking
- Company pension
- Paid volunteer time
- Car scheme
Often responds in 3 days1 hire made in the past 30 days- This position is perfect for a technical expert who loves solving complex puzzles and translates business challenges into smart, practical tech solutions.
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Often replies in 1 dayHBP GroupPeterborough PE2 7UH- As a Customer IT Support Manager, you will take full leadership and accountability for a Service Desk / Pro Serv POD within a Managed Service Provider…
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Office and IT Manager (Fixed Term – 3 Months)
Often replies in 1 dayBodmin Town CouncilBodmin PL31 2DQ- On-site parking
- Health & wellbeing programme
- Grade 7 SCP 26–29 (£37,280 – £39,862 pro rata) 37 Hours per Week*.
- Working closely with the Responsible Finance Officer, Town Clerk, Senior Leadership Team and…
- ComputershareEdinburgh
- Work from home
- Therefore, you will engage, direct, and influence a range of stakeholders on the key deliverables, both internally and externally.
IT Business Systems & Solutions Manager
NewOften replies in 1 dayGleneaglesAuchterarder- Referral programme
- Employee discount
- Life insurance
- Employee assistance programme
- Company pension
- Paid volunteer time
- Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most.
- Seasonal parties and local social events.
- Hastings DirectBexhill
- Annual leave
- Company pension
- Private medical insurance
- Cycle to work scheme
- As a Procurement Category Manager, you will operate across all levels of the organisation up to executive level whilst managing a supplier portfolio in excess…
- HafodCardiff CF5 6ES
- We actively encourage our teams and leaders to spend time working alongside colleagues across the organisation in person, enabling strong relationships, greater…
- Hargreaves LansdownBristol
- Life insurance
- Company pension
- Paid volunteer time
- Private medical insurance
- The Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual…
- Hargreaves LansdownBristol
- Life insurance
- Company pension
- Paid volunteer time
- Private medical insurance
- The Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual…
- Barclay CommunicationsBelfast BT7 1DT
- Referral programme
- Employee discount
- Company pension
- Company events
- Cycle to work scheme
- Pre-qualified new business leads will be provided by our in-house SDR team with an expectation for the development manager to be able source their own leads…
- OCS GroupIpswich IP3 9SJ
- Flexible Pay: Access a portion of earned wages before payday with our Wagestream App!
- Create a category strategy for long term planning, negotiation, and…
- PandaBromborough CH62 4SQ
- Reports to: Head of Group IT Solutions & Data Platforms.
- Panda Recycling is going through a major business and technology transformation, and we are looking for…
- HozahCroydon CR0 6SR
- Free parking
- Company pension
- Discounted or free food
- Work from home
- Company events
- On-site parking
- Own and improve the monitoring, alerting, and device management platforms, using data such as camera uptime, enforcement volumes, and connectivity trends to…
Job Post Details
Senior IT Service Manager - job post
Location
Benefits
Pulled from the full job description
- Company pension
- Work from home
Full job description
Details
Reference number
Salary
London: £50,686 - £55,157
Job grade
Contract type
Business area
Type of role
Information Technology
Working pattern
Number of jobs available
Contents
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
HMRC is transforming the UKs tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.
We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work allowing HMRC to focus its resources where they can deliver the greatest impact.
CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRCs wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities.
Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.
Job description
A Senior IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance, and process maturity across this landscape. You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service focused on the customer needs and HMRCs priorities.
Part of this role is the use of monitoring tools which requires Security Check (SC) clearance level. You should either hold SC Clearance or be willing to obtain this prior to taking up duty.
Person specification
Role responsibilities can include any or all the following disciplines across the full range of duties:
- Lead on the management of incidents and problems within this very busy and critical delivery area.
- Be responsible for making sure that business relations within the organisation are managed to enable delivery of IT services.
- Provide governance to ensure that service level agreements and operational level agreements are in place with both external and internal teams.
- Ensure all contractors carry out processes to ITIL standards.
- Collaborate with other IT service functions to make sure that services are maintained.
- Support the day-to-day service delivery of the product.
- Support the planning and schedule the testing and deployment of releases.
- Deliver new functionality required by the business while protecting the integrity of existing services.
Essential Criteria:
- Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service
- Demonstrable proven track record of delivering strong KPI performance and managing delivery towards defined SLAs
- Clear understanding of Stakeholder management and the development of strong stakeholder relationships
- Good communication skills with an aptitude for dealing with users, colleagues, and suppliers
- Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services
- Must show an aptitude for analysing and managing problems arising from incidents in the operation of IT systems, understanding the significance of service level agreements.
Additional Location information - Transitional sites:
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These sites are:
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle.
- Telford Plaza, Telford - moving to Parkside Court, Telford.
You will be given more information about what this means at the job offer stage.
Benefits
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what its really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Artificial intelligence
Selection process details
How to Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV, to include your Job History, covering up to your last 3 roles. Please give a short description of your jobs/roles, duties and any key achievements.
- A 500-word Personal Statement, describing how your skills, attributes and experience would make you suitable for the role, referring to the Person Specification, and how you meet the Essential Criteria.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on the Personal Statement.
At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked Experience-based questions to explore your skills, abilities and relevant experience.
Interviews will take place via video link (Microsoft Teams).
Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk Use the subject line to insert appropriate wording for example Please re-open my application [insert vacancy ref] & vacancy closing date [insert date]
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles if this applies to you, well let you know via your Civil Service Jobs account.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment Team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Important information for existing HMRC contractual homeworkers
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the location preferences section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter .
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Simon Roffe
- Email : simon.roffe@hmrc.gov.uk
- Telephone : 03000556585
Recruitment team
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Further information
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.
If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.