it support desk jobs

Northumbria Healthcare Digital Services is seeking a dynamic and motivated individual to join our Hardware Team as an Apprentice Hardware Deployment Technician. We welcome applications from suitably qualified and experienced candidates to become part of our dedicated Hardware team, providing essential support for hardware and software installations across Trust sites.

This is a full-time position, operating Monday to Friday, based at the Digital Services hub in Seaton Delaval. The role requires flexibility, as the successful candidate will be expected to work across all Trust sites supported by Digital Services.

If you are passionate about technology and eager to contribute to a vital healthcare service, we encourage you to apply.

Annex 20

This post falls within the provisions of Agenda for Change Annex 20 – Development of Professional Roles, whereby upon completion of an agreed set of competencies, you may move onto the next pay band without the need for an application for a post at a higher level.

For further information on Annex 20, please see:
http://www.nhsemployers.org/tchandbook/annex-16-to-20/annex-20-development-of-professional-roles

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Our primary customer is Northumbria Healthcare NHS FT which provides health and social care services in primary care, acute hospitals, community hospitals and services, and Adult Social Care (PACS) through the 12000 employed staff. Northumbria Healthcare’s Digital Services team provides all the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care. The role of the IT support officer is to support existing PC equipment and software applications along with the deployment of new equipment and software.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus several smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

Duties for this role include:
To assist in providing support for all PC equipment, software, and mobile devices throughout the Trust including installation of PC hardware, software, and peripheral devices.

Investigate routine enquiries, queries from staff providing assistance & advice as required.

To order, install, and configure new IT desktop equipment and Mobile devices

To manage and maintain the asset database and documentation as appropriate to the role.

To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels.

To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.

To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.

To undergo staff training and development as required and attend all team and departmental meetings.

To update systems as appropriate to track the lifetime of IT assets within the Trust.