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    • Provide 2nd line remote support via the service desk across a wide customer base.
    • Assist with telecoms and VoIP-related support queries.
    • Proven experience in technical support or IT support roles with a strong understanding of computer networking concepts.
    • Job Types: Full-time, Permanent.
  • View similar jobs with this employer
    • Provide 2nd line remote support via the service desk across a wide customer base.
    • Assist with telecoms and VoIP-related support queries.
    • The role supports a varied customer base, escalates from 1st Line, and owns complex incidents, service requests, and infrastructure issues.
    • Technical Support (70%): Provide high-level 1st and 2nd line desktop support to a diverse client base of 25–250 users.
    • 1–3 years' experience providing IT support in a service desk, helpdesk, or internal IT environment.
    • Experience using ticketing systems and documenting support…
    • Providing second line support for:
    • Patching and 1st line network support.
    • Deploying software via SCCM Remote support through RDP, SCCM Remote control, Teams and…
  • View similar jobs with this employer
    • Prioritise and escalate unresolved issues to other support teams as necessary.
    • Strong customer service orientation, with a focus on providing timely and…
    • Confidential well-being and counselling support.
    • Experience in support Mac OS X devices.
    • This position requires a high level of professionalism while performing…
    • Ability to manage priorities in a busy support environment.
    • Previous experience in a technical support or IT helpdesk role.
    • Prior experience in an IT service desk or helpdesk role.
    • Act as a first point of contact for IT support requests via phone, email and face‑to‑face.
    • Provide hands-on support: Attend client sites as required to fulfill proactive maintenance and reactive troubleshooting requirements.
    • Logging and tracking customer support requests, maintaining accurate records.
    • Telephone customer support role: 2 years (preferred).
    • IT support: 2 years (required).
    • You will be responsible for the site covering Server, Storage and Network support.
    • Full, clean UK driving licence.
    • Minimum 3 years’ experience in a Managed Service Provider (MSP) support desk role.
    • Helpdesk support (remote and on-site).
    • Willingness to undergo a DBS check.

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Job Post Details

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Business Support Assistant - job post

ASSYSTEM
3.1 out of 5 stars
Blackburn•Hybrid work
Full-time

Location

Blackburn•Hybrid work

Full job description

Company Description


Assystem is an international company with one mission: accelerate the energy transition around the world.

Every day, our 8,000 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy.

We are a collective committed to the actors who are making the energy switch. Sharing our knowledge, expertise and values allows us to innovate and think differently about the energy transition.

Drawing on more than 55 years' experience in highly regulated sectors subject to strict security and safety requirements, we provide our customers with engineering and project management services, as well as digital services and solutions to optimize the performance of complex infrastructure projects throughout their life cycle. The Group is currently ranked second in the world for nuclear engineering.

To ensure a viable, efficient, and reliable energy future for all.


Job Description


General Responsibilities
Support the UK Head of Facilities and Business Services Manager in managing all Assystem UK offices, ensuring compliance and alignment with business needs.
Collaborate with the HSEQ Team to maintain a safe work environment for all staff and contractors.
Assist with management reports and build strong relationships with IT, Security, and Legal & Compliance teams.

Facilities Management

Responsibility for resolving service desk tickets and enquiries in a timely manner and within budget.
Process invoices, raise and receipt purchase orders within budget.
Liaise with facilities suppliers, host HO site visits,

Input up to date data into the facilities dashboard.

Act as the go-to person for Head Office site facilities queries, managing landlord relations, and oversee repairs and maintenance.

Seek cost-saving opportunities while ensuring compliance.

Oversee the HO cleaning contract and ensure office cleanliness standards are met.

Support to the ESG advisor in collection of data

Administration
Support and cover for the administration of the Company Car fleet

Support and cover for Supplier on-boarding and administration of the approved supplier list.

Support internal and external audits as required.

Lead the planning and organising of the Northwest Christmas event.


Qualifications

✨ Positive, energetic, and compassionate with a can-do attitude.
  • Self-motivated with strong time management and organizational skills.
Proficient in Excel, Word, and other I.T. skills.
Detail-oriented and able to prioritize tasks effectively.
A great team player with the ability to build strong relationships across departments.

Additional Information


Hybrid working - minimum of 2 days in the office, and the remaining days at home
We are committed to diversity and equal opportunity, believing that different perspectives create innovative solutions.
Bring your unique talents and help us shape the future!

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.

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