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    • Provide 1st line support to all users across the firm, offering them support and guidance in the use of our operating systems and associated software.
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    • Providing 1st and 2nd line IT support across the business.
    • IT support: 3 years (preferred).
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    • Monitor service board and progress accordingly.
    • Job Types: Full-time, Permanent.

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Job Post Details

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Reception and Membership Manager - job post

HideOut Youth Zone
4.3 out of 5 stars
1 Queens Avenue, Manchester M12 5PX
£26,970 - £27,958 a year - Full-time

Location

1 Queens Avenue, Manchester M12 5PX

Benefits

Pulled from the full job description

  • Employee discount
  • Gym membership
  • Free parking
  • On-site gym
  • Casual dress
  • Health & wellbeing programme

Full job description

***VISIT EMPOWER'S VACANCY PAGE FOR APPLICATION PROCESS***

***https://empoweryouthzones.org/vacancies/***

Hours: 40 hours per week including evenings & weekends

Location: HideOut Youth Zone (Gorton)

Empower Youth Zones is the charity that oversees the creation, management and sustainability of Youth Zones in Manchester and Salford. These include HideOut Youth Zone located in Gorton (East Manchester) which opened in 2020, and Salford Youth Zone located in Pendleton, which opened to young people in June 2025. HideOut and Salford Youth Zone provide children and young people aged 8-19 and up to 25 for those with additional needs with somewhere safe to go, something positive to do and someone trusted to talk to.

Youth Zones are purpose-built spaces fizzing with energy and crammed with incredible facilities. They are staffed by skilled and dedicated Youth Workers who truly believe in young people – helping them see what they could achieve, and giving them the skills, confidence and ambition to go for it. This is life-changing support that helps tens of thousands of young people from a diverse range of backgrounds to thrive.

HideOut and Salford Youth Zone are part of a national and growing network of Onside Youth Zones. There are currently 15 active Onside Youth Zones across the UK with 20 due to be open by 2025.

About the Role

As Reception and Membership Manager, you will be responsible for leading a small team of Reception and Membership Coordinators to ensure that our members have the best possible service whilst with us.

A vital front of house role, reception is the first point of contact for Youth Zone members (children and young people aged 8-19 years, up to 25 for those with additional needs) and any other visitors and guests to the Youth Zone.

You will be the lead for our reception desk providing a highly professional welcome and customer-focused service, with focus on visitors, deliveries and room bookings.

You will be positive about young people and will ensure that the Youth Zone functions to its maximum potential.

APPLICATION PROCESS

Please complete an EMPOWER Application Form (https://empoweryouthzones.org/vacancies/) and email to recruitment@empoweryouthzones.org

For information regarding we process your data, please click here: https://www.onsideyouthzones.org/applicant-privacy

STRICTLY NO AGENCIES PLEASE

Job Type: Full-time

Pay: £26,970.00-£27,958.00 per year

Benefits:

  • Casual dress
  • Employee discount
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site gym

Work Location: In person

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