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    • You will support day-to-day service desk operations where required, helping to ensure consistent service delivery and contributing to a high-performing support…
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    • And provide 1st , 2nd and 3rd Line support to staff using our alerting systems (Netwrix, PRTG, Watchguard, etc).
    • (Hyper-V, QNAP, NAKIVO, WASABI).
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    • Technical support: 3 years (required).
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    • You will work full time within our Technical Support Team with your priorities being.
    • Support customer with day-to-day IT issues.

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Funds Services, Manager
TMF Group
·
3.6
St Helier
Full-time

Benefits

Pulled from the full job description
Company pension
Private medical insurance

Full job description

General Information

Job ID
32341
Location
St Helier, Jersey
Work Types
Full Time
Categories
Client Corporate Secretarial, Funds

We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.


About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.



Discover the Role

In this role, you’ll support senior leaders to keep the company running smoothly, manage your own portfolio of clients as their go-to for all administrative needs, and lead your team to uphold company standards. You’ll also be responsible for maintaining strong client relationships by ensuring everything is delivered efficiently and effectively.



Key Responsibilities
  • Manage a team (both in person and in an RDC location)
  • Significant single client portfolio (Credit & CLO Based)
  • Act as lead client contact, chair service calls/KPI meetings, and prepare for Board Meetings
  • Perform signatory duties (B level)
  • Support recruitment and onboarding of new staff and clients
  • Train and mentor junior team members
  • Lead quarterly fee collection and ensure timely billing
  • Organize regular team meetings and one-on-one development sessions
  • Ensure compliance with fund documentation, company policies, and regulatory requirements
  • Maintain high standards in client communication and deliverables
  • Promote continuous improvement and workflow efficiency
  • Collaborate across departments to support business needs and client satisfaction


Key Requirements
  • Proven management experience in a financial institution, ideally within Credit Fund Administration
  • Strong understanding of trust and company administration
  • Strong company secretarial skills & experience
  • Relevant qualifications such as ICSA, STEP, or Certificate in Offshore Administration
  • Excellent interpersonal and leadership skills
  • Commercial awareness and ability to drive operational improvements
  • High integrity and commitment to compliance and professional standards


What’s in it for you?
  • 26.5 holidays - rising scale based on completed years’ service
  • Private Medical insurance for self & family - which includes GP visits
  • Defined contribution non-contributory pension with 10% employer contribution with the option of putting 5% into a savings plan
  • Permanent Health Insurance
  • Death in Service (Life Assurance)
  • Critical Illness
  • Discretionary performance related bonus (which is linked to Company and individual’s performance)
  • Non - contributory social club
  • Working from Home Scheme Contribution - All permanent staff can claim up to £400 over a 4 year cycle (contribution of £100 a year) towards an office desk, chair, etc.
  • Fitness Club membership - £300 per year (receipts based)
  • Access to the Global Business Academy suite of training
  • Access to Go Fluent Language Learning
  • The opportunity to participate and get involved in activities relating to Social / ESG / CSR / D&I / Wellbeing


We’re looking forward to getting to know you!
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