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Job Post Details

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Field Service Engineer – Customer Service - job post

Syntegon Telstar
4.0 out of 5 stars
5 Gilhusum Road, Leeds LS27 7FN
Full-time

Location

5 Gilhusum Road, Leeds LS27 7FN

Full job description

Company Description


At Syntegon Telstar UK Ltd., we represent the Telstar range of aseptic and containment technologies and provide expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia.

With decades of experience in isolator technology, our multidisciplinary team delivers world-class after-sales solutions, upgrades, and lifecycle support for the pharmaceutical and life sciences industries.


Job Description


As a Customer Support Engineer (Customer Service), you will play a key role in servicing, upgrading, and commissioning equipment as part of Syntegon Telstar technologies.

You’ll work within a flexible, multi-skilled team to develop new and maintain existing after sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. This hands-on position combines customer support, field service and commissioning both in the UK and internationally (70% to 80% of travelling is required)


Key responsibilities

  • Visit clients’ premises to carry out on site service work and upgrade works.
  • Perform site-based calibrations and maintenance and record the results in service documentation.
  • As UK and overseas travel is part of this role, an understanding and flexibility is required for the certain activities to manage our clients’ expectations.
  • Ability to recognise the need for performance adjustments and recommendations and record the results.
  • Complete validation documents and reports in accordance with client and cGMP standards.
  • Periodically visit clients’ premises for technical site support regarding requirements/quotations requests.
  • Communicate verbally and in writing with existing and prospective customers to develop close working relationships to assist in the growth of the after sales business.

Qualifications


Essential:

  • HNC Electrical or Mechanical Engineering or suitable equivalent.
  • 5+ years’ experience in a customer service / commissioning role in an engineering sector.
  • Experience in sterilisation or freeze-drying equipment.
  • Competencies: Instrument settings, calibration techniques.
  • Filter analysis, airflow measurements, pressure testing.
  • Follow established processes/systems and recommend improvements as appropriate.
  • Good communication skills and ability to work directly with customers.
  • Full UK driving license & passport required.
  • Residence in Leeds or surrounding area.

Desirable:

  • Experience with isolator or barrier systems in the pharma industry.
  • Background in pharmaceutical or regulated industries (GAMP, GMP, FDA).
  • Technical knowledge of freeze-drying systems or sterilization systems.
  • Analysis and reporting.

Additional Information


Why Join Us?

  • Be part of a global leader in aseptic and containment technology.
  • Work in a highly skilled, multidisciplinary engineering & service team.
  • Opportunities for international travel and technical growth.
  • Competitive compensation and comprehensive training.
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