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    • Ongoing support and development in your role.
    • Automatic pay progression annually for teaching and support staff.
    • Ability to work independently and manage support requests across multiple locations effectively.
    • Provide remote and on-site IT support where required across our…
    • Updating support and documentation systems with ticket details.
    • Ability to multitask and prioritise multiple support cases.
    • Setting up new devices and systems.
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    • Provide onsite technical support across multiple school sites.
    • Record and manage support requests using the Halo ticketing system.
    • Paid leave on your birthday.
    • Providing first and second line support : 2 years (required).
    • Employee Assistance Programme (EAP) – confidential phone and online support and resources service…
    • Strong understanding of remote support tools and techniques.
    • Continuously monitoring and evaluating support processes to identify areas for improvement.
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    • Provide onsite technical support across multiple school sites.
    • Record and manage support requests using the Halo ticketing system.
    • Paid leave on your birthday.
    • Experience providing technical advice and support to customers, installers or distributors.
    • Ø Providing customer support remotely with onsite issues utilising…
    • Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional…
    • Proven commercial experience working in a dedicated 2nd or 3rd line IT support environment.
    • Working from our Middlesbrough head office, you will act as a key…
    • Provide first and second-line IT support to teaching and support staff.
    • Assist with server, network and wireless infrastructure support.
    • The role develops and maintains core IT support skills, following established processes, standards and security practices.
    • Job Types: Full-time, Permanent.
    • At least one year in a 1st or 2nd line IT support role.
    • Providing first and second-line IT support to staff and students.
    • Able to pass an enhanced DBS check.
    • The successful applicant will provide support across both the prep and senior schools and throughout the variety of network infrastructure, hardware and…
    • Perform quality checks on technicians’ work and support service improvement.
    • Troubleshoot and record hardware/software faults—create helpful documentation to…

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IT Desktop support and field technician
Involution Computers
Sutton-In-Ashfield NG17
Full-time

Full job description

IT Desktop support and field technician

Job Type: Full-time

Work Location: In person

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