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    • Handle 1st /2nd line support requests.
    • IT support: 1 year (required).
    • Training and support with certifications (Microsoft, vendor, networking).
    • IT support: 1 year (required).
    • IT support: 1 year (required).
    • Respond to IT support requests from staff and customers.
    • What We’re Looking For:.
    • Document and track support tickets using our ticketing system, Freshdesk.
    • In person/field Second Line IT support: 2 years (required).
    • Right to work in the UK.
    • The ability to mentor and support less experienced colleagues.
    • Providing mentoring and support to colleagues within the IT team.
    • Your wellbeing is our priority.
    • We are committed to creating an inclusive workplace that values diversity and supports equal opportunities for all.
    • Your main duties will involve:*.
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    • IT support: 3 years (preferred).
    • We’re now looking for a driven individual to support hundreds of schools across the UK.
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    • Deliver first line technical support, troubleshooting, and remote monitoring services to customers and schools.
    • Non-standard entry with work experience.
    • Document and track support tickets using our ticketing system, Freshdesk.
    • In person/field Second Line IT support: 2 years (required).
    • Right to work in the UK.
    • Qualified (ideally) motor vehicle technician.
    • Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the…
    • Experience in technical support or related experience.
    • Minimum of 12 months experience in an IT support role.
    • Due to our growth over the last few years it is an…
    • This is more than just a support role.
    • Assisting customers with account setup, onboarding and ongoing support.
    • What You'll Be Doing.
    • What We're Looking For.
    • Provide first-line IT support to end users.
    • Work alongside experienced IT professionals who will support your development.
    • You are someone who has:
    • Technical support / Helpdesk: 2 years (required).
    • At Excellence IT, we know that it’s the skills and experience of our staff that make the difference.
    • Experience in an IT support or onsite technician role.
    • Troubleshoot and support hardware, software and AV issues.
    • Provide face-to-face support to end users.
    • Technical support or engineering support role.
    • Manage technical support cases, identify recurring issues, and contribute to the ongoing improvement of support…

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Job Post Details

This job has expired on Indeed
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

3rd Line Technical Support Engineer - job post

iomart
2.8 out of 5 stars
16 Bridge Road, Haywards Heath RH16 1UA
Full-time

Location

16 Bridge Road, Haywards Heath RH16 1UA

Full job description

What you'll be doing::
As a 3rd Line Service Desk Engineer at Oriium, you will provide advanced technical support to our managed service customers, primarily focusing on the Commvault technology stack. You will manage tickets in line with defined SLAs, troubleshoot complex issues across Commvault, Windows, Linux, networking, and storage environments, and escalate where necessary to ensure seamless service delivery.

You will also gain relevant Commvault and Microsoft certifications as part of your development. In addition, you will provide 24/7/365 support for CASP contracts on a rota basis once you have gained sufficient experience, as agreed.

Day-to-day, you will support both Oriium staff and end-user customers, ensuring a high standard of service. You will collaborate with partners when required to resolve issues efficiently and maintain strong working relationships. You will also engage with the Senior Management Team to provide updates, escalate risks, and contribute to service improvement initiatives, helping to drive continuous improvement across the business.
We want to hear from you if you::
  • Have at least 2 years’ 2nd line experience supporting IT infrastructure and backup systems.
  • Have, or are keen to gain, Commvault or other backup qualifications.
  • Possess general infrastructure knowledge including Windows Server, Linux, networks, and storage.
  • Have experience or interest in ITIL processes, and Microsoft qualifications are desirable.
  • Enjoy delivering a friendly, professional service to customers and colleagues.
  • Are proactive, solution-focused, and committed to continuous improvement in service delivery.
What's in it for me?:
Salary: £ Dependent on experience + benefits
Who you'll be doing it for::
You'll work for our Oriium brand, part of Iomart Group, the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.
  • We have over 25 years expertise in data centre and cloud services
  • Over 600 skilled professionals and turnover over £143 m
  • We are Head Quartered in Glasgow with offices in London and Manchester
  • We provide critical services across all public and private sectors
What to do next::
Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
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