it support technician jobs

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

Since then, British Airways has gone on to deliver game-changing achievements. First we broke the record for the fastest transatlantic flight with Concorde. Then we became the very first airline to introduce fully lie-flat seats on board.

It was our exceptional engineering teams that brought these pioneering and original ideas to life.

This is your chance to join one of the most diverse and innovative departments at British Airways, at a time when we’re re-imagining the way we fly the skies.

The role:

Technical Engineer - Technical Support Group (TSG)

We are looking to recruit highly motivated candidates that will be joining our Fleet Technical Support Group (TSG) within the Engineering organisation. Our TSG engineers support the whole BA Mainline fleet operation as well as the BA Euroflyer fleet. The successful candidates will be offered a position based at the BA Engineering Base in Heathrow airport.

This is a unique opportunity to work through one of the biggest and more interesting fleets worldwide, including Airbus A320s, A350s & A380s, as well as Boeing B777s and B787s. If you are passionate about Aerospace Engineering and should you be willing to take the challenge, this is an excellent opportunity for you to develop your career in a very dynamic and demanding role.

We are looking for Aircraft Licence Engineers who have experience in Aircraft Maintenance (as a B1/B2 license holder) or Aircraft Maintenance professionals with experience in Engineering & Technical Support environments.

Note this position is a shift-based role, currently operating a 12h 5off-4on-5off-5on-4off-5on shift pattern. As your career develops in the Technical Support Group (TSG) you will get the opportunity to participate in specialist training including type training, manufacturer delivered systems training and several internal career development options.

What you’ll do:

• Responsible for improving aircraft performance through proactive use of Aircraft monitoring and prognostic tools, carrying out repetitive defect analysis, aircraft reliability and Safety reviews.
• Analysis and technical management of safety reports and repetitive defects.
• Provide on-site specialist technical support as required with due regard for safety, technical, regulatory and commercial requirements.
• Source and provide required approved maintenance data necessary to ensure safe maintenance / repair / modification of BA aircraft, engines, components or products.
• Responsible for following laid down Technical procedures to deliver aircraft, engine and component technical, safety and cost performance targets along with continuous improvement of aircraft technical performance, engineering processes and procedures.
• Support business development and change initiatives in support of the business plan
• Supports optimal technical decision making across the team and leads technical discussions across departments, using expertise and considering the business effects
• Support and coordinate activity at line stations in order to minimise Technical delays and AOG recovery.

What you’ll bring to British Airways:

• Project management / prioritisation
• Team player with people skills
• Ability to communicate effectively at all levels in a high-pressure environment
• Report and business plan writing skills
• Customer driven with communication skills
• Problem analysis / technical decision making
• Self-motivated and able to manage change
• High degree of business awareness
• Experience of working in operational teams
• Experience of supplier management
• In depth fleet/product knowledge gained through considerable hands-on experience
• Specific knowledge of aircraft mechanical and avionics systems, structures and materials
• Full dedication to the fleet wide operation across the BA network.
• Strong influencing and communicating skills to manage customers and suppliers
• Able to create clear and effective work instructions to assist and support certifying engineers with guidance on fault isolation and compliance.
• Understand operational and financial implications of Technical & Operational decisions
• Capable of support simplification and process improvement initiatives
• Support business development and change initiatives in support of the business plan

Your experience:

• HNC / HND or equivalent in an Aerospace Engineering subject (essential)
• B1 / B2 Licence without Type rating (desirable).
• Engineering degree or educational equivalent and demonstrable experience of working in a Pt 21 or Pt M environment supporting Pt145 (desirable)
• Ability to hold CAA approvals or BA company approvals (desirable)
• Recognised Aircraft Engineering Apprenticeship or equivalent industry experience (desirable)
• The ability to hold and exercise EASA Part 145 Technical Engineer / Part21 CCE or CVE approvals as required for the role (essential)
• Good knowledge of safety and quality management systems (essential)
• Good technical knowledge of at least 2 aircraft types operated by British Airways (desirable)

What we offer:

As an airline, we never want to stand still. The same goes for our people.

We’re committed to upskilling our engineers and providing professional development training so you can progress in your area of expertise. That way, you’ll attain the highest levels of professional achievement as we continue to invest in new technology, equipment, and aircraft.

Training modules are offered through self-study courses, or structured learning programmes, and delivered at our state-of-the-art Learning Academy at London Heathrow.

When you work in an engineering role at British Airways, you’ll be joining a high-performance culture. It’s a time-pressured environment too, but the challenges here are exciting and diverse, and you’ll be part of projects you won’t find anywhere else. That’s what keeps our exceptional colleagues inspired to do their best work. We also offer fantastic rewards, including great staff travel benefits.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.