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    • Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional…
    • The role develops and maintains core IT support skills, following established processes, standards and security practices.
    • Job Types: Full-time, Permanent.
    • Ability to work independently and manage support requests across multiple locations effectively.
    • Provide remote and on-site IT support where required across our…
  • View similar jobs with this employer
    • Provide onsite technical support across multiple school sites.
    • Record and manage support requests using the Halo ticketing system.
    • Paid leave on your birthday.
    • Updating support and documentation systems with ticket details.
    • Ability to multitask and prioritise multiple support cases.
    • Setting up new devices and systems.
  • View similar jobs with this employer
    • Provide onsite technical support across multiple school sites.
    • Record and manage support requests using the Halo ticketing system.
    • Paid leave on your birthday.
    • Mentoring and support from experienced engineers.
    • Paid training and support for relevant certifications.
    • Send your CV to careers@breathetechnology.com, with a…
    • Technical support: 1 year (required).
    • Work alongside existing technicians and further develop your understanding of the role.
    • Job Types: Full-time, Permanent.
    • As the first point of contact for day-to-day IT support, you will provide practical, responsive assistance to staff and pupils, resolving technical issues,…
    • The successful candidate will help provide technician support for hardware, software and systems.
    • Grade 2 £22,278 - £23,356 actual salary per annum (£26,016 - £…
    • Manage IT support tickets from initial report through to resolution.
    • Provide first-line and appropriate second-line IT support to employees.
    • Handling first line support tickets for VTAB users.
    • Experience in first line or helpdesk IT support.
    • No call-centre pressure, no scripts, just proper support…
    • Provide first and second-line IT support to teaching and support staff.
    • Assist with server, network and wireless infrastructure support.
    • A full driving license is required and a vehicle will be provided, to facilitate travel to and from customer sites.
    • Company Vehicle, Laptop and Tools supplied.
    • Not passing a customer around, not letting a ticket go quiet — seeing it through, or handing it on cleanly when it genuinely needs a specialist.

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Helpdesk Operative
Mitie
·
2.9
2 Trinity Park, Bickenhill Lane, Birmingham B37 7ES
£13.85 an hour
Part-time, Permanent

Job details

£13.85 an hour
Part-time, Permanent
2 Trinity Park, Bickenhill Lane, Birmingham B37 7ES

Full job description

Job Title: Helpdesk Operative
Rate of Pay: £13.85 per hour
Salary: £ 14,143.98 Per Annum
Contract: Permanent
Type of Employment: Part Time
Hours: 20 hours per week
Location: Mitie, T2 Trinity Park, Bickenhill Lane, Birmingham, West Midlands, England, B37 7ES

You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database.

You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Helpdesk Operator you would be responsible for managing the flow of requests received, to ensure a continuous and efficient service.

As the first line of contact for the Mitie team, you will be answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's. You should be able to work under pressure in order to meet with challenging deadlines while effectively managing workloads.

You should have a strong standard of both literacy and numeracy and be confident with your knowledge of Microsoft office. You can demonstrate excellent written and verbal communication and negotiation skills to support you in your role. You should possess good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.
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