it support technician jobs

Are you curious about how the cloud works and eager to play a hands-on role keeping it running? Join our Amazon Web Services (AWS) infrastructure services team as a Data Centre Operations (DCO) Apprentice and help deliver the technology that powers businesses, entertainment, and innovation worldwide.

What is a Data Centre?
A data centre is a specialised facility filled with thousands of computers, servers, and networking equipment that store and process vast amounts of data. These power the services we all rely on – from streaming to online shopping. Our Data Centre Operations (DCO) team designs, installs and maintains this cloud computing infrastructure that keeps Amazon Web Services (AWS) running reliably for millions of customers worldwide.

About AWS
Amazon Web Services (AWS) offers an exciting and dynamic environment that encourages creativity while ensuring our cloud infrastructure remains secure, scalable, and cost-effective. The AWS infrastructure team supports our global data centres - managing the servers, storage, networking, power, and cooling equipment that keep customers connected to the services they rely on every day.

Key job responsibilities

• Working at the forefront of AI infrastructure, supporting the systems that power Amazon’s most advanced technologies
• Supporting the diagnosis and resolution of technical issues across servers, networks, and power systems
• Responding to and prioritising trouble tickets to keep data centre operations running smoothly
• Install and set up server racks, following company procedures and safety standards
• Learning to replace hardware components safely and accurately under guidance from experienced technicians
• Monitoring system performance and contributing to preventative maintenance activities
• Gaining exposure to cyber security principles and system protection best practices
• Collaborating with facilities teams during power and cooling maintenance events
• Participate in small to mid-scale projects that enhance system reliability and efficiency

We welcome individuals from all backgrounds who possess a keen interest in technology, strong problem-solving abilities, and excellent customer service skills. A proactive, organised approach to work, the ability to communicate technical information effectively, and a commitment to continuous learning are essential.

Here at Amazon, it's in our nature to learn and be curious. Within this apprentice you’ll have the opportunity to learn by doing, putting newfound knowledge into practice every day. Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights. If you’re a curious, ambitious learner eager to grow, this is your chance to unlock your full potential and build the future you envision.

You will gain a vast range of useful experiences and skills whilst working towards the Information Communications Technician - Support Technician Professional Level 3 Apprenticeship qualification. As a working student your focus is to complete your studies in your 20% off the job time by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and manager to support your studies.

You will build your skills over a 18-month period, starting in September. These skills will help you develop personally and professionally. Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training at your Amazon base location, online learning as well as mentoring from our experienced team members.

We value different perspectives and experiences, and we're dedicated to creating an inclusive environment where everyone can thrive. Our employee-led affinity groups including communities for women in tech, LGBTQ+ employees, and underrepresented minorities, foster a culture on inclusion that empowers us to be proud of our differences. These groups provide community, mentorship, and a platform for your voice to be heard. We’re committed to building a workforce that reflects the customers and communities we serve.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Join us at Amazon Web Services, where technology shapes tomorrow. Turn your passion for technology into an extraordinary career that puts you at the heart of cloud computing innovation. Our IT systems are powering businesses worldwide - are you ready to help build the future? Apply now and be part of the team that's driving digital transformation across the globe. Your journey into the extraordinary starts here.

You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance.
Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

If successful in gaining a place on this programme, you will be assigned to one of our data centres within the Thames Valley region.