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Job Post Details

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Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Application Support Analyst - job post

Benenden Hospital Trust
3.5 out of 5 stars
Benenden
£32,289 - £37,987 a year - Full-time, Fixed term contract

Location

Benenden

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Free parking
  • Company pension
  • Free flu jabs

Full job description

We are looking for an experienced Application Support Analyst to join our IT team. This is a key role providing 2nd line support for our hospital’s business applications, ensuring smooth operations and delivering enhancements, upgrades, and projects. You’ll also assist with testing and training, helping us maintain high standards of service and compliance.

This role is on-site and is a full time, fixed term contract role working a 7.5 hour day between 8am and 6pm , Monday to Friday. Including working one Saturday in four on a rotation basis with a day back in lieu.

Why Join Us?

  • Be part of a collaborative IT team in a respected healthcare setting.
  • Opportunities for professional development and IT training.
  • Work on meaningful projects that improve patient care and hospital efficiency.

About us

At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra-modern private hospital, which opened in 1907 and has been rated as Outstanding by the CQC. We hold JAG accreditation for Endoscopy and have a beautiful setting in the middle of the Kent countryside.

Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future.

About the role

  • Provide 2nd line IT application support to hospital staff and users.
  • Troubleshoot incidents and manage problems in line with SLAs.
  • Support PAS and other systems, including testing and documentation.
  • Assist with training delivery and create user documentation.
  • Conduct functional testing for new or upgraded systems.
  • Advocate best practice in Information Security.
  • Collaborate with the Service Desk and wider IT team to resolve issues.
  • Occasionally work out-of-hours and weekends as required.

Skills and experience required

  • Strong problem-solving and analytical skills.
  • Experience in IT service desk or application support environment.
  • Knowledge of business software support and test script execution.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Excellent communication and stakeholder management skills.
  • ITIL qualifications and familiarity with Hornbill Service Manager (desirable).
  • Healthcare industry experience (advantageous).
  • Self-starter with ability to work independently and prioritise workload.

Download full role profile

Benefits include

  • Competitive salaries
  • 27 days Annual Leave plus Bank Holidays
  • Defined contribution pension scheme with employer contribution up to 10%
  • Membership to Benenden Health which offers a wide range of benefits, discounts and activities
  • Excellent Life Assurance benefit
  • Free parking
  • Subsidised eye tests
  • Free Flu vaccinations
  • Subsidised on site Restaurant

“I love working at Benenden Hospital, it’s a beautiful location in the countryside”, “the whole organisation is supportive”, “it’s the team, the team are amazing”, “Benenden is a bit like a family”, “the whole atmosphere is brilliant”

These are just some of the reasons why more than 400 people work at Benenden Hospital which has a long history of caring since it was founded in 1907.

How to apply

If you wish to apply for this position, please complete and submit our application form with your CV attached.

Closing Date: 29th January

Please note this vacancy may close prior to the closing date without notice, If a sufficient number of applications are received

A member of the HR team will be in contact after the vacancy closes.

If you have further questions please email kentcareers@benenden.org.uk

Together, we work hard to maintain a safe, comfortable, patient-focused environment for the people in our care.

All our vacancies are therefore subject to either a Standard or an Enhanced Disclosure Application to the Disclosure and Barring Service as well as satisfactory reference checks. These procedures need to be completed before all new member of staff can join the hospital.

Full right to work in the UK is required as we do not offer sponsorship as an organisation

In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of Benenden Hospital, of the types of data we process about you. Please visit our Careers page to read our Privacy Notice

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