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Job Post Details

Senior Officer - Operations (Japanese Speaker) - job post

VF Services (UK) Limited
Dorset Square, London NW1 6QE
£36,000 a year - Full-time

Job details

Pay

  • £36,000 a year

Job type

  • Full-time

Location

Dorset Square, London NW1 6QE

Benefits

Pulled from the full job description

  • Referral programme
  • Financial planning services
  • Sick pay
  • Bereavement leave
  • Company pension
  • Paid volunteer time

Full job description

VFS Global is the world's largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide. Join us as Visa and Immigration Officer today!

VFS Global aims its employees to feel able to be themselves at work and to have an equal opportunity to progress their career, without any prejudices. We want to instill a culture where we respect and embrace everyone’s beliefs and backgrounds and we work for our employees to feel high valued so they can express their full potential and abilities. Diversity & Inclusion is VFS DNA.

The purpose of the role is to facilitate the VISA application process and handle front office & back office operations conducted at the respective Visa Application Centre.

Visa Application Processing and Customer Interaction

Scrutinize and collect visa application documents for processing.

Attend to customer/applicant queries through various channels, including in-person, email, and telephone.

Inform applicants about available Value-Added Services and facilitate their delivery. Encourage applicants to provide feedback on services and experiences at the application center.

Operations and Compliance

Handle cash and bank transactions accurately, adhering to established procedures. Record and maintain all application data, ensuring accurate and timely entry into the system without errors.

Ensure timely completion of the visa application process within the specified Turn Around Time (TAT).

Maintain strict compliance with standard operating procedures and manuals to ensure process consistency.

Logistics and Project Support

Manage passport delivery logistics to consulates, applicants, and logistic companies. Support the Deputy Manager/Operations Manager in executing World Bank projects.

Job Type: Full-time

Language Requirements - English (proficient) and Japanese (proficient)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Pay: £36,000.00 per year

Benefits:

  • Bereavement leave
  • Company pension
  • Financial planning services
  • Paid volunteer time
  • Referral programme
  • Sick pay

Application question(s):

  • Will you now or in the future require a visa sponsorship?

Language:

  • Japanese (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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