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1st Line NOC Engineer

Evolve
3.9 out of 5
Smithy Brook Road, Wigan WN3
£29,000 - £31,000 a year - Permanent, Full-time

Location

Smithy Brook Road, Wigan WN3

Benefits
Pulled from the full job description

  • Additional leave
  • Company events
  • Employee mentoring programme
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking

Full job description

The Company has been established for 18 years and works in the Telecommunications sector. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

The Company is experiencing sustained growth, and the 1st Line NOC Engineer role is to provide a dedicated support to the Company’s clients on a 24/7 basis.

This role is responsible for ensuring that Service Levels are achieved, by providing prompt and effective resolution to incidents and problems that require specialist technical skills to resolve across our client base. They also work closely with the Infrastructure, Operations and Delivery teams to ensure that new systems and services are implemented smoothly, are configured, and maintained so that through their lifecycle they operate in a robust and effective way for the business.

Hours of Work

Shift work – 4 days 7am- 7pm, 4 days off, 4 nights 7pm-7am, 4 days off.

Salary

Salary is £24,000 - £26,000 with an additional shift allowance of £5000.

Key Objective, Principal Responsibilities & Accountabilities

With guidance and support from the NOC manager:

Providing detailed advice and guidance to all customers in the effective use of systems, products and services covered by the team

· Identify and investigate problems to diagnose underlying causes and help customers to recover and continue operation

· For all requests that cannot be resolved immediately, provides an effective interface between customers and service providers supplying all necessary diagnostic information, according to established procedures

· Uses judgment to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily

· Management of all customer Incidents and Requests ensuring all calls are resolved within agreed timescales and escalating where necessary.

Qualifications

· GCSE’s Grade A* - C:

· Maths, English and ICT skills and experience with Word and Excel

Skills & Experience

· Have experience of a working within a Network environment or Support Desk

· Good attention to detail

· Organised and able to prioritise tasks

· Excellent communication skills with a professional telephone manner

· Ability to demonstrate a practical approach when faced with problems or challenges

· Must be committed and willing to learn

· Enthusiastic and Self-Motivated

· Excellent timekeeping, reliable and trustworthy

Join Evolve's dynamic team where you can contribute to cutting-edge technology solutions while enjoying a supportive work environment that values diversity and equal opportunities for all employees. Visit our website for more information on our commitment to equality and privacy policies.

Job Types: Full-time, Permanent

Pay: £29,000.00-£31,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • Employee mentoring programme
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Private medical insurance

Schedule:

  • 12 hour shift
  • Day shift
  • Night shift

Supplemental pay types:

  • Yearly bonus

Education:

  • GCSE or equivalent (required)

Experience:

  • Computer networking or Support Desk: 1 year (required)

Work Location: In person