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3rd Line Infrastructure Engineer

Next2IT
Unit 13- 16, Lakhpur Court, Stafford

Location

Unit 13- 16, Lakhpur Court, Stafford

Benefits
Pulled from the full job description

  • Company pension
  • On-site parking

Full job description

Next2IT provides next generation IT services with a focus on digital transformation. Next2IT enables businesses to operate next generation technology without the need for technical knowledge, fully supported by our cloud experts. Founded in 2020 this ambitious start-up offers its employees the ability to rapidly progress with their career whilst supporting the business during significant growth phase.

The Job:

This role will work in both project delivery and third-line support capacity for multiple Next2IT clients. The role includes designing, configuring, deploying, monitoring, diagnosing, and troubleshooting both on-premises and cloud-based customer networks, servers, and security.

There will be a requirement to work as required from client sites to undertake activities that cannot be performed remotely.

Reporting to: Managing Director

RESPONSIBILITIES:

· Provide consultancy around data security, networking, databases, virtualisation, hosting, and other areas of infrastructure.

· Provide leadership for multiple client projects across Next2IT's product portfolio ensuring timely updates and delivery of committed tasks.

· Deploy and manage hosted platforms to deliver Next2IT's customer solutions

· Be accountable for Next2IT's internal IT infrastructure

· Act as a 3rd line escalation for Next2IT's Service Desk, including incident management and liaison with clients.

· Ensure proactive monitoring and support of the IT infrastructure, including effective, regular, and well-planned maintenance to minimise downtime and impact to clients.

· Ensure that all system changes follow company change management processes.

· Produce IT infrastructure policy documentation, implementation, and governance.

· Undertake activities on client sites as required.

DESIRED SKILLS:

· Experience in Cloud (AWS or Azure) Linux, Windows, VMWare, Hyper- V, Networking, and Storage.

· Experience in virtualisation / cloud and scalability of infrastructures such as server clustering and load balancing.

· Experience of networking including:

· Previous experience dealing with multiple clients and products.

· Proven ability to troubleshoot network and server issues such as performance and scalability.

· Excellent standard of written and spoken English.

· Excellent communication skills.

· Experience working with clients at a senior level.

· A full UK driving license.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • Company pension
  • On-site parking

Ability to commute/relocate:

  • Stafford: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

  • Driving Licence (required)

Willingness to travel:

  • 25% (preferred)

Work Location: In person

Reference ID: 3rd Line Infrastructure Engineer

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