This job has expired on Indeed

Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Access and Sustainment Worker (Fixed Term 9 Months)

Brighter Futures

Stoke-on-Trent

£26,632.58 a year - Full-time, Fixed term contract

Location

Stoke-on-Trent

Benefits
Pulled from the full job description

Employee discount
Sick pay
Bereavement leave
Company pension
Free parking
On-site parking

Full job description

Job Title: Access and Sustainment Worker (Fixed Term)

Responsible to: Senior Access, Sustainment and Enforcement Specialist

Base: Three Counties House (Head Office)

The postholder requires a full driving licence & access to a vehicle

Purpose of the job:

The unique role of Housing Sustainment often means that we are supporting customers with complex and multiple needs at varying and fluctuating levels of severity.

The main aim of our Housing Sustainment Team is to guide customers through our housing pathway and coordinate access to support. However, there are occasions where customers with conflicting/ undiagnosed or dismissed needs are prevented from accessing housing or progressing through our pathway. This would be where our Access and Sustainment Worker would come in.

The Access and Sustainment Worker will work with ‘high risk’ customers with varying needs, identifying interventions and implementing a trauma informed approach to maintain their accommodation agreement within Brighter Futures.

The post holder will be required to work flexibly across the entire Brighter Futures Housing pathway, including homelessness services and with customers based in the community.

The main aim is to sustain a customer in their home but there will be occasions where enforcement of occupation agreements is required. The Senior Access, Sustainment and Enforcement Specialist will use all proportionate tools to try and resolve the issue with eviction always being the last resort. The Access and Sustainment Worker will provide administrative support to the Senior Access, Sustainment and Enforcement Specialist whilst they are investigating breaches of occupancy agreements and taking enforcement action.

Who we are looking for:

We are looking for an individual who has experience intensively supporting customers with multiple and complex needs to manage their accommodation. It would be advantageous to have experience working with customers where there has been a failure to engage, rent/service charge arrears, poor property condition, and issues of antisocial behaviour. You will need to have the customers at the heart of what you and be creative to get people engaged with our service offer and third parties.

Duties and Key Responsibilities:

· Minimise the risk of further harm to the customer; this can include both physical, mental, and emotional harm

· Create actions plans alongside the Housing Sustainment Worker to support customers to maintain their occupancy agreement.

· Set timescales and complete regular reviews

· Focus on a customer’s strengths and goals

· Focus on steps to recovery

· Identify diversionary activities that meet the interests of the customer

· Identify measures for managing risks to housing failure

· Identify ways to promote independence

· Build relationships within Brighter Futures to ensure smooth transition of customer support either in escalating or deescalating need

· Building productive relationships with support partners and other housing providers

· Support the Senior Access, Sustainment and Enforcement Specialist by completing administrative tasks such as, inputting information onto trackers and adding information to casefiles.

General Operations

· Work constructively with customers to ensure that they understand contractual obligations agreed to via tenancy or license agreements to avoid tenancy breaches such as non-engagement, arrears, poor property condition, abandonment etc.

· Create and maintain effective internal and external working relationships to ensure that customers receive the support that meets their needs.

· Promote and support customer involvement within the Housing Pathway

· Ensure the delivery of a high-quality service to meet the needs of the customers

Health and Safety

· Operate within internal and external health and safety requirements.

· Follow all business health and safety policies and procedures; ensure the correct reporting tools are used to accurately record issues and they are circulated to the responsible person

· Seek advice and guidance from management if you are not clear on process

· Use lone working devices as per business expectations

· Ensure any personal or business health and safety issues are reported swiftly, and matters are followed up to a conclusion

Anti-Social Behaviour (ASB)

· To attend ASB awareness session and understand the procedure for recording and reporting ASB for prompt and fair investigation by the Senior Access, Sustainment and Enforcement Specialist.

Safeguarding

· Have an understanding of both adult and child safeguarding

· Report concerns and provide written reports detailing safeguarding concerns and actions taken.

· Support and advise other staff on professional boundaries and conduct and report issues of concern as appropriate to Team Leader or above.

· Work with partners to ensure that customers and staff are protected from abuse, incidents are responded to and plans implemented.

· Be clear with customers how we carry out safeguarding activities and where possible (unless there is a greater risk of harm) obtain consent for any Safeguarding referrals.

· Attend referrals, assessments, MDTs and other meetings as appropriate.

· To play a key role in ensuring Safeguarding practices are embedded in all areas of your work and that you are following policy and procedure guidelines accurately.

· Collaborate and work closely with partners (internal and external) to maximise resources and deliver shared outcomes.

Information and Record Keeping

· Ensure accurate record keeping, such as completing detailed case notes and managing risk.

· Ensure that all paperwork is readily accessible via internal databases.

· Use all databases as trained.

· Attend referrals, assessments, MDTs and other meetings as appropriate.

· Collaborate and work closely with partners to maximise resources and deliver shared outcomes.

Additional Responsibility

· To promote the aims and values of Brighter Futures to any other agency or organisation in a professional manner.

· Represent and promote the service to stakeholders, neighbours and the wider community.

· Work with other agencies to secure specialist hep and support, and to encourage customers with social engagement, employment, education and training skills.

· Assist the Customer Engagement and Employability Manager to ensure that customers are consulted and that they voice their opinions on current or proposed services.

· Take responsibility for your own professional development and training.

· Promote equality and diversity best practice in all areas of work.

Behaviour & Competences:

Behaviour embodies Brighter Futures values and is within the Code of Conduct

Demonstrate the competencies and behaviours set out in the Competency Framework.

Work to Brighter Futures aims, values, policies and procedures and ensure that others do so.

Hours of Work:

37 hours per week Monday- Friday between the hours of 9am and 5pm.

It is requirement that the Access and Sustainment Worker works flexibly throughout the working week to provide onsite cover where necessary.

There is a possibility for work needing to be completed outside of core house to meet the needs of the business.

Job Types: Full-time, Fixed term contract

Contract length: 9 months