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Assistant Food and Beverage Manager

Lea Marston Hotel
Lea Marston Hotel, Haunch Lane, Sutton Coldfield B76
£30,000 a year - Full-time

Location

Lea Marston Hotel, Haunch Lane, Sutton Coldfield B76

Benefits
Pulled from the full job description

  • Canteen
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free fitness classes
  • Free parking

Full job description

Paid overtime + incentive scheme + additional service-related holiday + golf discounts + spa discounts + free parking + hotel discounts + food and drink discounts + meals on duty + uniform + reward and recognition scheme + discounts for your friends and family + refer a friend scheme + training & development opportunities.

We are now recruiting for a Assistant Food and Beverage Manager to join our Team at Lea Marston Hotel.

As an Assistant Food and Beverage Manager, you are responsible for assisting with the guests journey and experience in your allocated working area to ensure the guests receive efficient and high-quality service. We want a dedicated individual who oozes confidence and shows genuine sincerity for their team and every guest that walks through our doors.

Specifically, you will be responsible for performing the following tasks to the highest standards:

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.

To assist with the control and leadership of the Food and Beverage service areas (to include Bars, Restaurant, Room Service, Conference, Events and associated areas) within the overall policies and controls established by the Company and Hotel General Manager, ensuring that the brand values and standards are delivered and profitably achieved.

Responsibilities

Customer Focus:

  • To ensure that the Food & Beverage department creates a professional impression to customers and Team Members.
  • To and act on Customer Service Reports relevant to your areas of responsibility to achieve positive and consistent results.
  • To act upon customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.

Business Awareness:

  • To be fully aware of budgeted and actual departmental targets. This to include sales, covers, gross profits (food and liquor), stocks, average spends and departmental profits.
  • To produce and update business forecasts for your department where this forms part of your responsibility.
  • To control and monitor payroll costs by allocating labour resources in line with forecasted and actual business levels, using Company productivity ratios and payroll management.
  • To be fully aware of and control departmental operating costs in line with forecasted business levels.
  • To be fully aware of purchasing procedures in the department.
  • To maximise opportunities for departmental sales and profit and other related targets
  • To participate with stock-takes where required.
  • To exercise effective stock rotation and maintain stock levels in accordance with hotel business, ensuring all products are displayed according to hotel and Company policy.
  • To implement all procedures and processes for Food & Beverage service controls at all times.
  • To assist with maintaining and constant improvement of departmental operating standards
  • To ensure correct charges/ bills are raised within the department on your shift in accordance with hotel and Company procedures.

Growing the Business:

  • To positively approach sales opportunities in order to maximise sales revenue in order to meet and exceed budgeted sales targets for the department.
  • To assist with keeping all department Team Members sales focused and maintain a selling culture throughout the department.
  • To implement and suggest new promotional opportunities to enable departmental sales to meet and exceed budget. This is to include planning, implementation and review of promotions as directed by superiors.

Team Management

  • To assist with leading and creating a team environment which promotes good morale and ensures a high level of commitment and pride in the hotel.
  • To assist with ensuring effective communication within the team by holding regular briefing sessions and attending hotel meetings when required.
  • To carry out quality planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual Team Members’ personal development. To ensure training is recorded and all Team Members follow the Company Induction Programme and appropriate Departmental Training Scheme/s.
  • To assist with setting clear objectives for departmental Team Members linked with the hotel’s business plan - where this forms part of your responsibilities.
  • To continuously coach and counsel Team Members within the department including your peers.
  • To assist with the recruitment of new Departmental Team Members in line with the Company Recruitment Policy where this forms part of your responsivities.
  • To participate with ensuring unacceptable behaviour and performance is corrected in line with the Company disciplinary procedures.

Controlling the Environment

  • To assist with the management of the Food and Beverage service areas to ensure effective operation on a day to day basis, whilst maintaining Company brand standards consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.
  • To comply with your responsibilities under the Regulatory Reform (Fire Safety) Order 2005
  • To assist with complying with statutory and Company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and other legislation and ensure your team are trained to meet the above requirements.
  • To ensure all work is carried out safely without risk to health.
  • To ensure all brand standards are met paying particular attention to detail.
  • To implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.

This Job Description cannot be exhaustive due to the peculiar requirements of the hotel industry. Therefore, the job holder may be required from time to time to carry out tasks requested by the Management.

Job Type: 40 hours per week

Pay: £30,000 per annum

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free fitness classes
  • Free parking
  • Gym membership
  • On-site gym
  • On-site parking

Job Type: Permanent

Work Location: In person

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site gym
  • On-site parking

Experience:

  • Supervising experience: 1 year (preferred)
  • Restaurant management: 1 year (preferred)
  • Bar management: 1 year (preferred)
  • Hospitality: 1 year (preferred)
  • Customer service: 1 year (preferred)
  • Management: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person