Assistant Manager - Plantsplus Garden Centre

About the Role:

Plantsplus Garden centre is looking for a brilliant new Assistant Manager to join our bustling garden centre. This is a key position that will support our management team with the daily operations, driving sales, managing staff, maintaining high visual standards, and delivering exceptional customer service.
We are keen to hear from experienced, enthusiastic applicants who are willing to contribute to this family business and help build a stronger workforce. We love working with people who are hands-on and have a “get it done” attitude and who thrive when working with people. It’s essential that you enjoy taking on responsibility, leading a team and deliver results. The position is full-time and would require some
weekend work.
Please read on to find out if this job is for you.

Key Responsibilities:

The Key Responsibilities for this role include, but are not limited to, the following:
– Support the Garden Centre Manager in all daily operations
– Customer Care: Handling customer queries, complaints, and specialist advice
– Put into practice key retail and customer service skills to support our
customers in a professional manner.
– Till and EPOS operations
– HR: Assisting with staff training, onboarding, rotas, and performance reviews
– Lead and motivate staff across all departments
– Manage staff and key responsibilities
– HSE: Ensure health & safety standards are met and adhered to Assistant Manager
– Stock: support stock ordering, receiving, and inventory management
– Oversee merchandising, stock displays, and seasonal layout changes
– Projects: take on assignments from management and follow through to delivery
– Drive sales and support commercial decision-making

Candidate Attributes:

Professional Skill-Set Required:

Our preferred applicant will have the following experience:

• 5 years experience in retail, garden centres, horticulture, or similar environment
• Previous supervisory/management and leadership experience:
• – Commercial Awareness– Operational aspects– Budgets, targets and costings– Staff management– Driving sales and performance
• Great customer service history
• Ability to take on and manage responsibilities

It would be preferential to us if you also have experience with some or all of thefollowing:

• Horticulture
• Till operations
• EPOS management and routines
• Stock handling, ordering and management
• HSE training and routines, including COOSH
• Planning and actioning tasks for seasonal changes
• Training staff members
• Maintenance
• First aid
• Clean drivers licenceEssential Qualities, Skills & Personal Attributes:

To ensure we are the right fit, we find the following personal qualities to be very important for both your effectiveness in this role and also to fit into our team:

• Excellent communication and people skills
• Practice great collaboration with colleagues, suppliers and customers
• Teamwork: working with your team to create great and timely results.
• Ability to work confidently alone
• Friendly, customer-focused and professional approach
• Respectful, well-mannered and considerate to others.
• Good problem-solving and decision making skills
• Positive and hard-working attitude
• Being Adaptable
• Dedicated, reliable and honest
• Creative, energetic and passionate
• Strong organisational skills and ability to meet deadlines
• Physically capable of lifting, moving and handling stock and equipment safely
• Maintain excellent presentation and hygiene
• Confidence and comfortable working hands-on in all weather

About Us:

About Crabbie’s Family of Garden Centres:

Plantsplus Garden Centre is a thriving and customer-focused garden centre and restaurant, dedicated to offering exceptional plants, products, and services. We are passionate about what we do and creating a great environment for both customers and staff.
The Crabbie’s Family of Garden Centre is a family run business that began in Berwick back in 1983 and has grown into three multi-department centres spanning both sides of the border, Plantsplus being established in 2018. We continuously strive to adapt and improve what we do. As an accredited member of the GCA we are recognised as being among the best garden centres in the UK andalways open to ideas and innovation.

Company Benefits:

• Competitive salary aligned with experience
• Generous employee discount across the garden centre
• Training and development opportunities to grow your skills and confidence
• A supportive, friendly working environment where teamwork really matters
• A chance to contribute ideas and help shape the future direction of the centre
• Free on-site parking
• Company pension scheme
• Extra annual leave after one year of service
• Daytime working hours — ideal for work–life balance
• Subsidised lunch in our restaurant

Pay: £31,000.00-£35,000.00 per year

Work Location: In person