ABOUT WELCOMM

We are an award-winning supplier of managed business communications based in the Midlands.

We pride ourselves on providing exceptional customer and operational support – it’s what we do best. In recognition of this, we have won O2’s prestigious Direct Business Partner of the Year Award for 6 consecutive years from 2018 to 2023 – an unprecedented accolade never achieved by any other O2 partner.

A culture of excellence thrives within our vibrant organisation, and our incredible teams go above and beyond for our customers. We foster a collaborative and innovative work environment, really bringing that family feel to business.

Through strategic acquisitions and a dedicated focus on developing our people, we have expanded our product and services portfolio to become a trusted communications partner to thousands of businesses across the UK. From being the first mobile retailer in the Midlands, to the business communication specialists we are today, we have a proud history and strive to continue to grow within the industry!

JOB PURPOSE

As our Business Account Manager, you are responsible for the proactive management of an allocated customer base of businesses with 5 to 10 employees. You will build and nurture lasting rapport with customers, tailoring solutions to ensure their unique needs are met, while maximising sales by finding areas within the account to upsell and cross sell across Welcomm’s verticals, increasing monthly recurring revenue within your base.

In an industry that is constantly evolving and changing, we are seeking an enthusiastic and empathetic individual who truly cares for their customers. Your passion and dedication will be key in driving our business forward during this exciting time.

KEY RESPONSIBILITIES

• Manage an allocated customer base of customer accounts with 5 to 10 employees, keeping regular contact with to ensure they are satisfied with the services being provided.
• Arrange and sit meetings with every account in base every 3 month, on Teams, or preferably face-2-face.
• Identify opportunities within an account for growth in GP, assessing their needs and pain points to create a tailored sales strategy to upsell and cross sell across all verticals, expanding the use of Welcomm products and services and increasing overall company GP.
• Coordinate with Sales Admin on the preparation and completion of quotes.
• Work alongside product specialists to prepare for customer meetings, utilising their expertise to best benefit the customer and fulfil their unique needs.
• Establish and nurture strong relationships with existing and potential customers, effectively presenting Welcomm’s value proposition and positioning us as their first choice when existing contracts are expiring, and they are looking for new solutions.
• Own client interactions, demonstrating thorough preparation to present solutions and product offerings tailored to client individual needs.
• Negotiate and close deals to meet sales targets in alignment with the Head of Account Management and Welcomm’s goals.
• Liaise with other Welcomm departments on the pre and post sales processes, ensuring projects are completed in line with pre-set expectations, checking-in with customers to ensure they are updated accordingly and satisfied with the outcome, delivering a seamless experience to all customers.
• Record all customer contact and activity on the CRM, facilitating future opportunities.
• Champion base growth by proactively researching and identifying potential business opportunities, conducting 5 a side drop-ins to businesses, when out on meetings, asking existing customers for referrals when appropriate and planning own strategic call-out sessions.
• Work alongside the Head of Account Management to identify any gaps in knowledge or skill where improvement can occur, proactively seeking self-development and taking advise on board; being open to feedback and then implementing new tactics accordingly to improve strategy.
• Help promote a positive culture, helping team members and new starters when required.

ABOUT YOU

Essential:

• You will have at least 1 year experience in a B2B sales environment.
• You must have a full, clean UK Driving License.
• You will be proficient in Microsoft Suite.

Beneficial:

• Face-2-face customer sales experience.
• Industry knowledge and experience with CRM systems.

Attributes:

• Excellent communication
• Customer-centric
• Highly organised
• Empathetic - truly care for your customers
• Sales-driven

WHAT WE OFFER

• Competitive salary and an enhanced annual leave entitlement with the option to purchase or sell additional days.
• Employee recognition events, awards, and incentives.
• Company sick pay.
• Hybrid working (post passing probation).
• Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP).
• Retail and hospitality discounts through Perkbox.

At Welcomm we take our corporate social responsibilities seriously. We are very active in our community, proudly supplying communication solutions to many local businesses, fundraising for our charity partners, as well as sponsoring and volunteering at local events.

We embrace diversity, and are committed to create an inclusive environment where all individuals feel valued, respected and heard. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to present your best self.

Disclosure and barring (DBS) check

As part of our partner agreement with O2, we are required to carry out a Basic Disclosure (Criminal Conviction Certificate) check for all of our employees.

Note to Recruitment Agencies

We truly appreciate your interest in assisting us, but at this time, we are focusing on direct applications and managing our recruitment process in-house. Thank you for your understanding and cooperation.

If you have any queries or would like addition information please email - miriam.jose@welcomm.co.uk

Job Type: Full-time

Pay: £24,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Additional leave
• Bereavement leave
• Company events
• On-site parking
• Paid volunteer time

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Market Harborough: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What interests you about working as a Business Account Manager at Welcomm?

Experience:

• Sales: 1 year (required)

Licence/Certification:

• UK Driving License (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person