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Business Support Administrator

Space2BHeard CIC
267 Beverley Road, Kingston upon Hull
£22,880 a year - Part-time

Location

267 Beverley Road, Kingston upon Hull

Benefits
Pulled from the full job description

  • Free parking
  • On-site parking

Full job description

Space2BHeard CIC Business Support Administrator Position

Space2BHeard is a Community Interest Company and our aim is to provide quality and accessible holistic therapeutic interventions, predominately through the delivery of counselling and psychotherapy.

An exciting opportunity has become available for a Business Support Administrator post, this post would be to support the Business Support Lead, clinical staff and leadership team within Space2BHeard.

Aims - A trusted people-led therapeutic wellbeing service shaped by our staff, volunteers and clients.

Helping people to be well by offering a positive environment that enables choice, improves experience and addresses mental health needs locally.

Need - Life experiences can impact on mental health and wellbeing in different ways. To help people to be well, preventative support needs to be people-led, responsive to our community needs and boldly promote holistic wellbeing.

Job Title: Business Support Administrator

Location: 267 Beverley Road, Hull, HU5 2ST/861 Holderness Road, Hull, HU8 9BA

Hours: 18.5 hours per week – flexible with some evening work (initial 12 months contract)

Salary: £22,880 pro rata to £11,440 per annum for 18.5 hours per week

Responsible to: Business Support Lead

Job Function
S2BH is increasing its team by recruiting for the new role of Business Support Administrator. With oversight from the Business Support Lead, and Managing Director the Business Support Administrator will be integral in delivering excellent administrative support for our clinical service delivery; supporting the clinical team; providing quality customer service to our clients; work as part of a team to provide safe and effective care pathways within the organisation.

At S2BH we support people with varying needs and presentations. A large part of the new role will require responsiveness within a busy and varied office environment.

One of our key strategic aims for 2023/24 is to expand our service delivery and develop our support within our local community and the successful candidate will be a key part of the team in delivering this.

You will need a good understanding of the principles and practice on which mental health services are run. We'll also be looking for a proven ability to consult, liaise and work effectively with colleagues and a wide range of organisations. Flexibility over working hours is important too, as is self-motivation, professional integrity and excellent time management, prioritising and work planning skills. Great at solving problems and making decisions, if you have experience of working within a clinical environment then this will be appealing, however not essential.

The post holder will also be required to attend and contribute to training events to fulfil their role as well as working within organisational procedures and protocols and will be key to the implementation and ongoing growth, development and sustainability of the organisation.

Principle Accountabilities:

1. Responsive and efficient customer service delivery through managing phone calls, emails and enquiries professionally and swiftly

2. Inputting and recording care pathway information accurately and in a timely manner across a variety of Microsoft platforms and databases

3. Supporting the clinical team enquiries through supplying information and guidance around administrative functions

4. Co-ordinating referrals and discharges across a range of services

5. Maintaining up to date booking systems through organising clinicians’ capacity and diaries

6. Liaising with partner organisations such as the NHS and other customers, ensuring that

Space2BHeard upholds quality and responsiveness within our partnership work

7. Support communication with our key strategic partner, The Ellesmere Centre for

Psychotherapy Training

8. Accurate and timely minute taking at meetings

9. Ordering and maintaining stock levels in delivery locations

10. Supporting Directors with monthly data and report writing

11. To work within S2BH’s policies and procedures

12. Contribute to the growth and development of the organisation by gaining a working knowledge of S2BH’s portfolio of services and proactively marketing the organisation

13. Be able to evidence S2BH’s values at all times

14. Implement S2BH’s Equality & Diversity Policy and Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community

15. Comply with S2BH’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare

16. Work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required

Person Specification

1. A recognised professional qualification or equivalent experience, and evidence of a commitment to continuing learning and professional development

2. Experience of working in a busy office environment, delivering positive outcomes for clients and demonstrable personal experience of successfully delivering excellent administrative support within a team

3. Excellent interpersonal and presentation skills including the ability to engage a range of audiences

4. A comprehensive understanding of a mental health setting and/or the willingness to learn this

5. An understanding and commitment to the importance of engaging in own supervision and the benefits of reflective practice

6. A commitment to organisational growth and development and a willingness to contribute

7. A commitment to equality of opportunity, and the ability to creatively apply equal opportunity principles to service provision and employment

8. Excellent organisational skills, as well as excellent IT skills, including experience of case management information systems.

9. Ability to work some hours outside of regular business hours and to be flexible to meet the needs of the service, you will be required to travel to events and between sites.

Additional Qualifications:

  • To have completed Children and Adult basic Safeguarding Training within the last 3 years or be willing to do so in a timely manner.
  • To be willing to complete Information Governance and Prevent Training (online)
  • To complete training in and use the electronic patient recording system as required.

Space2BHeard is committed to working towards equal opportunities and we select staff solely on merit irrespective of race, colour, national or ethnic origin, gender, sexual orientation, marital status, age, social class, religious belief, disability or history of mental health or addiction problems. If you need support to apply for the role or adaptions at interview please contact:

Business Support Team to discuss at hello@s2bh.org.

So, are you ready to take on this rewarding role that comes with some really great benefits?

An ability to commute within the organisation’s geographical area with access to an appropriate means of transport is also essential.

For informal enquiries please contact Leanne Burling, Business Support Lead, email: leanne@s2bh.org

Job Type: Part-time
Part-time hours: 18.5 per week

Salary: £22,880.00 per year

Benefits:

  • Free parking
  • On-site parking

Schedule:

  • Monday to Friday

Work Location: One location

Application deadline: 17/04/2023
Reference ID: Business Support Admin