Clinic Receptionist

About us

Our team is growing! MD Therapy UK is a specialist MSK clinic based in Glasgow City Centre. We are professional, innovative and customer-centric. Our goal is to provide expert care and advice for clients in the prevention and rehabilitation of back pain and sports injuries..

Our work environment includes:

• Regular socialising and team activities
• Weekly training focusing on both practical skills and customer service
• 90 day launch plan to help you succeed in your new role
• Mentoring from clinic manager and senior therapists with regular 121's
• Access to online coaching and rehab resources including our own dedicated app
• Growth opportunities

```Duties```

• Greet and welcome visitors in a professional, warm and friendly manner
• Manage inbound calls to handle customer enquiries and schedule appointments
• Confidently handle outbound sales calls to promote clinic services to local community groups and sports teams
• Follow-up with clients to provide aftercare and ask for feedback on their experience
• Handle payments, upsells and maintain accurate sales records in our booking system
• Manage clinic waiting list to minimise gaps in diary due to cancellations
• Maintain customer records adhering to client confidentiality at all times
• Maintain office supplies and ensure inventory is stocked
• Assist in managing therapist rota and therapy room bookings
• Support in managing finances, budgeting and accounts
• Provide support on administrative tasks to clinic team as needed

```Qualifications```

• High school diploma or equivalent required; additional certification in office administration is a plus
• Proven experience as a receptionist or in a similar role is preferred
• Proficient in using editing software such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
• Strong organizational skills with the ability to multitask and prioritize tasks effectively
• Strong verbal and written communication skills
• Professional phone etiquette and customer service skills
• Attention to detail and accuracy in data entry and record keeping
• Previous experience working in a healthcare environment or clinic setting would be a major bonus

Job Types: Part-time, Temporary contract, Temp to perm
Contract length: 3 months

Salary: £10.75 per hour

Expected hours: 12 – 16 per week

Benefits:

• Employee discount
• Health & wellbeing programme

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Education:

• Certificate of Higher Education (preferred)

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (required)

Language:

• English (required)

Ability to Commute:

• Glasgow (required)

Ability to Relocate:

• Glasgow: Relocate before starting work (required)

Work Location: In person

Application deadline: 25/02/2024
Expected start date: 01/03/2024