Control Office Assistant Apprentice - Ace Liftaway Ltd

Job description:

Ace Liftaway was established in 1988 by Philip and Melanie Liddell. They started with one truck and eight mini skips. Since then, the waste fleet has grown and now has various different vehicles including Skip Loaders, Roll On/Roll Off Vehicles, Tipper Grab Loaders, Tippers, Tractor Units and Trailers and Compactor Trucks. We have over 1500 skips of various sizes on hire in the south of Hampshire. We are based in Romsey and operate throughout Hampshire and Wiltshire.

Your working week will be varied but typical roles and responsibilities will include:

• Answering incoming calls from new and existing customers
• Booking customer orders onto the skip operations system
• Where applicable processing credit card payments
• Applying to local authorities regarding road permits
• Liaising with Ace Loos Department
• Liaising directly with your allocated drivers to organise workload out along with extras
• Liaising with your drivers to ensure time deliveries, must goes and any job specific requirements are met
• Complete your allocated drivers' work on a daily basis
• Ensure that pictures are taken on all jobs and liaise with transport support with any issues
• Adhere to the complaints procedure at all times
• Proactive in ensuring that all customers are retained
• Upsell all products available for sale
• Ensure all invoicing is completed each working day
• Cash register - ensure the procedure is adhered to at all times
• Covering the Weighbridge office as required
• Other office duties as required

Skills Required:

• Good communication
• Computer skills
• Good standard of English and Maths
• Ability to cope in fast paced noisy enviroment

Personal Qualities:

• Conscientious
• Hard-working
• Able to work in a team
• Positive approach to challenges
• Stay calm under pressure

Qualifications:

• GCSE Maths and English at 4/C or functional equivalent or ability to work towards

Future Prospects:

Continued employment.

Things to consider:

• Must be able to commute on a daily basis to employer as well as to Totton College
• Dusty environment
• Computer-based role
• Fast-paced environment

Job Types:
Full-time 45 hours/week

Schedule:

• Monday to Friday: 8.30am - 5.00pm

Other bonuses:

• Free Parking on Site

Apprenticeship Information:

• Level 2 Customer Service Practitioner Standard
• Level 2 Functional Skills in English and Maths (if required)

Much of the training will be undertaken "on the job", supported by regular visits from a qualified assessor. There will also be a requirement for you to attend workshops on a regular basis.

NB. This is an apprenticeship position within Ace Liftaway. All applications are being processed via Totton College.

Job Types: Full-time, Apprenticeship

Pay: From £8.60 per hour

Expected hours: 40 per week

Benefits:

• On-site parking

Schedule:

• Monday to Friday
• No weekends

Application question(s):

• Why are you interested in this position? Please include what interests you about the job description and the company this apprenticeship position is with.

Work Location: In person

Reference ID: RPCSPACELS04072024