THE COMPANY

The Abbey Group is an established and fast-growing Destination Management Company dedicated to selling the destinations of Ireland and the UK to the International travel trade on a B2B basis. The Group has offices in Dublin and Edinburgh with a remote team presence across Ireland, the UK and a number of European countries. Today, the group consists of Abbey The Destination Experts (Ireland & UK), Abbey Conferences, Abbey Events and Moloney & Kelly (Ireland & UK).

The Group has five divisions specialising in specific types of inbound tourism:

• Group Travel
• Individual & Online Travel
• Incentive & Luxury Leisure Travel
• Conferences
• Events

WHY WORK FOR US

• Progressive Company
• Learning and development opportunities – individual training budget per year
• Active Social Committee and Green Team including free events throughout the year
• Deloitte Best Managed company for 15 consecutive years
• Hybrid/blended working option available
• Employee Assistance Programme – health & wellbeing support
• Company bonus scheme
• Flexible benefit contribution towards pension or health care plan
• Up to 60 days per year remote working abroad
• A paid day off on your birthday & an additional paid day off over the Christmas period
• The Abbey Group is proud to hold a certification for being a Great Place To Work UK & a Great Place to Work Ireland

TITLE OF VACANCY:

Customer Care Executive (12Month FTC), Multi-market, Groups Department – Edinburgh (hybrid)/Fully remote option available.

We are seeking an experienced Customer Care Executive with a proven track record in a fast paced environment. The candidate will be a commercially driven self-starter with fluency in written and spoken English and preferably an additional language. There is a requirement for strong inter-personal skills, working with clients in a partnership approach. There is a strong team work approach required, working with and supporting colleagues across other departments.

THE ROLE:

• Provide the full Account Handling/Customer Services function for leisure groups. The key to this is to ensure that groups are being operated to the highest customer care standard. Timely and professional communication with clients. Meeting deadlines, optimizing margins and while operating a large volume of groups in multiple markets.
• Margin optimization through upselling.
• Full utilisation of the Tourplan NX to generate all client and supplier communication, also ensuring that the confirmed proposal is accurately reflected in Tourplan thereby facilitating a smooth and accurate accounting process.
• Develop and maintain sustainable relationships with clients and suppliers.
• Developing relationship with guides and securing guides to each leisure group.
• Quoting of ad hoc group and series business as and if required.
• Meeting/visiting clients as appropriate and if required.
• Attending Trade shows as appropriate and if required.
• Participation in the 24 hour on- call rota for UK leisure groups.
• Any other duties as assigned by your manager or director and this could be in another department within Abbey Ireland & UK.

Depending on role - Some international travel may be required and will be in compliance with the company’s Business Travel Policy.

REQUIREMENTS:

Essential:

• Good knowledge of the UK-wide tourism industry products preferred
• Good organisational and problem solving skills
• Fluency in English (oral & written)
• Team player that is able to work in a busy environment

Desirable:

• Additional language.
• Relevant degree qualification in Languages, Business or Tourism
• Very good knowledge of MS Office.
• Tour plan NX knowledge a distinct advantage
• Working experience with groups or at DMC distinct advantage.

Job Type: Fixed term contract

Schedule:

• Monday to Friday

Experience:

• Tourism: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in Edinburgh, EH2 4SD

Reference ID: UK CC Exec, Groups