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Customer Service & Account Management

UK Shopping Mall Ltd
Rothley Lodge, Loughborough Road, Leicester LE7
Temporarily remote
£18,000 - £20,000 a year - Permanent, Full-time


Rothley Lodge, Loughborough Road, Leicester LE7

Pulled from the full job description

  • Casual dress
  • Company pension
  • Employee discount
  • On-site parking

Full job description

UK Shopping Mall is a multi website retailer focussed on the floral, events, giftware, garden, party & the baby industry. We have a small but dynamic team who look after all of our different websites. We are looking for a full time staff member to join us.

We are looking for a customer focused person who can deal with both helping current customers as well as developing new business. The ideal candidate will be organised, dependable and have a good phone manner. The job role will involve both answering calls, emails and social media messages from customers who have queries about their order or products. As well as contacting customers about any issues with their order that is being processed. You will need to liaise with customers, warehouse staff and suppliers to resolves issues and follow through on queries to their completion. The job role requires an organised and time managed individual who can multi task on various queries at a time.

You will be joining a young enthusiastic team that operates out of a brand new purpose built warehouse and office facility which includes our own in house photo studio & showroom and a fully automated warehouse system which ships goods throughout the UK and Europe.

Training will be provided where necessary. The following skills are beneficial to this position

  • A strong level of English & polite manner
  • A high level of attention to detail
  • Strong time management skills
  • Good problem solver looking to follow issues to their completion
  • Good team player & phone manner when talking to customers
  • A very organised brain with ability to multi task on objectives
  • Previous experience working in customer service either in person or over the internet
  • A Passionate, proactive, initiative & curious attitude to work

Job Types: Full-time, Permanent

Salary: £18,000.00-£20,000.00 per year

Additional pay:

  • Yearly bonus


  • Casual dress
  • Company pension
  • Employee discount
  • On-site parking


  • 8 hour shift
  • Monday to Friday


  • A-Level or equivalent (Preferred)


  • customer service: 2 years (Required)


  • English (Required)

Flexible Working Options Available:

  • Not offered

Work remotely:

  • Temporarily due to COVID-19